Apple TV v6.0 Lockup and Lost Rental

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Level 1

9 points

Apple TV v6.0 Lockup and Lost Rental

I rented a movie on my Apple TV which has version 6.0 firmware. About 90 minutes into the movie, playback abruptly stopped and the apple TV software locked up. I had to hard-reboot the Apple TV to regain control of it (move the cursor). I was unable to resume playing the movie so I confirmed my network had internet access but rebooted all network devices anyway, with no success. After repeated attempts I was unable to resume playing the movie and the "Check for Rentals" function was unable to find my existing rental, it never returned any resutls.

Apple TV (3rd Generation)

Posted on Sep 23, 2013 5:31 PM

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Answer 1

Best reply

vazandrew

Level 8

40,372 points

Sep 23, 2013 8:37 PM in response to cnlwoo

Is the device working ok now?

I would contact iTunes about the rental

http://www.apple.com/ca/support/itunes/contact/

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Answer 2

cnlwoo Author

Level 1

9 points

Sep 24, 2013 8:35 AM in response to vazandrew

The next day, but before the 24 hour rental expired, the "Check for Rentals" funtion still failed to return any results. So I updated the Apple TV's 6.0 firmware to the very latest 11A502, (compared to the old 11A470e version) and it still failed to find my rental.

I contacted iTunes for a rental refund and am awaiting a reply.

A rotten apple taste is left behind when one gets their entire family together to watch a movie and halfway through it technical issues halt the entertainment for the evening.

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Answer 3

vazandrew

Level 8

40,372 points

Sep 25, 2013 5:08 PM in response to cnlwoo

Sorry to hear that, iTunes is usually good with responding and issuing refunds. If it happens again and looks to be hardware related I would take the unit in to see if its defective.

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Answer 4

Oisin0F

Level 1

0 points

Sep 28, 2013 3:31 PM in response to cnlwoo

Hi just had this very problem happen to me tonight have reported it to Itunes support. Has anyone else had this happen?

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Answer 5

Sep 28, 2013 3:32 PM in response to cnlwoo

Some have reported that logging out and into your iTunes account will resolve this.

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Answer 6

Oisin0F

Level 1

0 points

Sep 28, 2013 3:51 PM in response to Winston Churchill

Hi that worked thank you for that! Have reported it though it is not right i would imagine.

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Answer 7

Sep 29, 2013 11:02 AM in response to Oisin0F

It happened to me after the 6.0 update. The "check for rentals" would keep spinning and return no results despite my having just rented a movie.

I solved it by logging out of my iTunes account, restarting the Apple TV then logging back in. Then the movie was where it should have been under "Rentals".

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Answer 8

cnlwoo Author

Level 1

9 points

Sep 29, 2013 7:30 PM in response to aaSwebmaster

Thanks, that gives me confidence that I can rent again 🙂 Maybe I watch the entire movie this time.

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Answer 9

imennow

Level 1

8 points

Sep 29, 2013 9:04 PM in response to Winston Churchill

Good, works for me...restart and loggin back!

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Answer 10

ando999

Level 1

4 points

Oct 7, 2013 2:20 PM in response to cnlwoo

I had the exact same problem. A real pain when trying to watch a movie. Logging out and then back in solved the problem. I had to do a lot of scrubbing to get back to the right place in the movie though. Initially the movie just stopped without warning. Hope the quality of Apple products are not going down the pan, that's the last thing I want to see. Hope there's a fix soon for the non-technical apple fans/users!

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Answer 11

Oct 11, 2013 6:39 PM in response to cnlwoo

worked for me too (signing out/in). After that it said I had no downloads but when I tried to rent again, the rent button had change into Play.

it's getting so much harder to watch TV these days. Last night to watch an episode of Homeland on Showtime I had to CREATE a folder in my ~/Library folder called Internet-plugins. Seriously.

thanks for the help!

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Answer 12

Oct 11, 2013 6:40 PM in response to cnlwoo

same problem here. what a borkfest. signing in/out worked - but looking for downloads did not work, I had to pretend I was going to rent again and then the rent button had turned into a Play button.

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Answer 13

vsanm

Level 1

0 points

Oct 19, 2013 3:01 AM in response to cnlwoo

Having the same problem, really ****** off and can't believe how sloppy Apple is becoming. Will try this fix later as I didn't find it yesterday and ended up watching netflix

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Answer 14

Nov 11, 2013 11:21 AM in response to cnlwoo

Same problem. Ended up renting movie again after I tried numerous times to "Check for Rentals" and the wheel kept spinning to no avail. Found this thread, after re-renting, and tried signing out of account & back-in. It worked. But, sent Apple an email and they refunded $4.99 for original rental that I couldn't find (still had 8 days left on rental). Their directions were to do the same (log out & back into account).

Frustating that is the solution. Seems a bug needs to be fixed.

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Answer 15

Feb 4, 2014 11:55 AM in response to cnlwoo

It is 2014 and the problem still exists. Apple, can we expect a fix on this anytime soon?

iTunes refunded me without any issues, but who compensates me for my frustration, angry wife and the time to write emails, explain and post this text? Please find a fix!

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