HT203828: If iCloud asks you for the password to your previous Apple ID

Learn about If iCloud asks you for the password to your previous Apple ID
BensonAp

Q: i have follow up the steps in http://support.apple.com/kb/TS5223, but not work yet. icloud keeps asking the pw for close Find my iPhone with the old apple id. Since the old id is noneffective , i could not reset it with new pw. How could I fix it?Thx

i have follow up the steps in http://support.apple.com/kb/TS5223, but not work yet. icloud keeps asking the pw for close Find my iPhone with the old apple id. Since the old id is noneffective , i could not reset it with new pw. How could I fix it?Thx

iPhone 5, iOS 7

Posted on Sep 23, 2013 6:56 PM

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Q: i have follow up the steps in http://support.apple.com/kb/TS5223, but not work yet. icloud keeps asking the pw for close Find my i ... more

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  • by randers4,Solvedanswer

    randers4 randers4 Sep 23, 2013 6:59 PM in response to BensonAp
    Level 9 (62,855 points)
    Sep 23, 2013 6:59 PM in response to BensonAp

    If you still have access to your old email address, go to https//appleid.apple.com, click Manage my Apple ID and sign in with your iCloud ID.  Tap edit next to the primary email account, tap Edit, change it back to your old email account and verify it.  Then edit the name of the account to change it back to your old email address.  You can now use your current password to turn off Find My iPhone on your device. Then go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud).  Next, go back to https//appleid.apple.com and change your primary email address and iCloud ID name back to the way it was.  You can now go to Settings>iCloud and sign in with your correct iCloud ID and password.

     

    If you don't have access to your old email address, you will have to contact Apple to have them reset the password so you can disable Find My iPhone and sign into your iCloud account.  You can either go to https://expresslane.apple.com, select "More Products and Services", then "Apple ID", then  on the next page select "Other Apple ID Topics", then "Lost or forgotten Apple ID password" and click "Continue"; or you can contact Apple Support (http://www.apple.com/support/icloud/contact/).