HT201436: Visual Voicemail on your iPhone

Learn about Visual Voicemail on your iPhone
CopperGenius
Level 1 (0 points)

Q: Accessing Visual Voicemail and receiving notifications of new voicemails is not working now that I upgraded to iOS 7, using carrier T-Mobile, am I alone?

I can only listen to old voicemails in Visual Voicemail since before the iOS upgrade.  I am curious whose issue this is to resolve, T-Mobile made it sound like it is Apple's problem and Apple seems to think that it is T-Mobiles.  Does anyone know who is working on this issue? Not having Visual voicemail *****, but not knowing you have new messages is just not cool when you depend on them for work!  I need this fixed ASAP or I need to find a different carrier.  Anyone else having this issue with a different carrier?

iPhone 4S, iOS 7

Posted on Sep 23, 2013 10:46 PM

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CopperGenius

Q: Accessing Visual Voicemail and receiving notifications of new voicemails is not working now that I upgraded to iOS 7, using carrie ... more

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  • by Gus2259,

    Gus2259 Gus2259 Sep 23, 2013 10:57 PM in response to CopperGenius
    Level 4 (1,240 points)
    Sep 23, 2013 10:57 PM in response to CopperGenius

    Try a Restart. 

    Press and hold the Sleep/Wake button for a few seconds until the red "slide to power off" slider appears, and then slide the slider. Press and hold the Sleep/Wake button until the Apple logo appears.

     

     Resetting your settings

    You can also try resetting all settings. Settings>General>Reset>Reset All Settings. You will have to enter all of your device settings again.... All of the settings in the settings app will have to be re-entered. You won't lose any data, but it takes time to enter all of the settings again.

     

     

    Resetting your device

    Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears. Apple recommends this only if you are unable to restart it.

     

    Or if this doesn't work and nobody else on the blog doesn't have a better idea you can contact Apple. 

     

    Here is a link to their contacts with most of the information below. 

     

    http://www.apple.com/contact/

  • by arubin01,

    arubin01 arubin01 Sep 26, 2013 8:42 PM in response to Gus2259
    Level 1 (0 points)
    Sep 26, 2013 8:42 PM in response to Gus2259

    I have the exact same issue. Tried calling T-Mobile several times to no avail. Followed all the instructions from various threads including: Phone restore, reset network settings, reset voicemail password, power phone off and on, hard reset, etc... still no answers and it's still not working.

  • by CopperGenius,

    CopperGenius CopperGenius Sep 27, 2013 5:57 PM in response to arubin01
    Level 1 (0 points)
    Sep 27, 2013 5:57 PM in response to arubin01

    I spent another session on the phone with T-Mobile. They told me the issue was a known issue but was resolved already. Except when the representative  left me a voicemail the notification still did not come though. Lol. I was told if it was not resolved within 72 hours to try calling them again. They put in another ticket to get the issue resolved and the next evening it started working again. I hope you were able to get yours working again by now. If not, call  T-Mobile again. I do to think it was an Apple issue. Thank you Apple engineers for your excellent work! Keep it up!

  • by polarpaul,

    polarpaul polarpaul Sep 27, 2013 6:27 PM in response to CopperGenius
    Level 1 (0 points)
    Sep 27, 2013 6:27 PM in response to CopperGenius

    This doesn't sound like your issue at all, but if you turn off cellular in your settings and are doing wi-fi calling only, your visual voice mail will not be available until you turn cellular back on.

  • by arubin01,

    arubin01 arubin01 Sep 29, 2013 6:56 PM in response to CopperGenius
    Level 1 (0 points)
    Sep 29, 2013 6:56 PM in response to CopperGenius

    I was able to fix the issue only after visiting my local T-Mobile store and getting a new SIM card. Once they put it in, it worked right away.