Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

ios 7 proximity sensor not working

Since upgrading to IOS 7 on my Iphone 4s there seems to be problems with the proximity sensor. Taking calls with handset no longer locks the screen and contact with face inadvertently presses keypad numbers resulting in dial tomes mid call. Never had this issue with IOS 6. Is there a setting I can change to rectify this or will I need to wait for next update of IO7 and the problem is sorted.

iPhone 4S, iOS 7

Posted on Sep 24, 2013 4:54 AM

Reply
296 replies

Sep 24, 2013 8:49 AM in response to Markbp

You are correct! The proximity sensor no longer works with IOS7! I have 10 iPhones in my office including versions 4, 4S and 5. The sensor is now disabled on every phone. If you manually cover the sensor, you can still easily touch any phone setting with your cheek when making a call. On virtually every call, I end up pressing the Face Time button. A major bug ....

Sep 25, 2013 4:03 AM in response to Markbp

Have Iphone 5 and 4s with no cases and both having issues! I know these issues very well as the iPhone 4S I had actually got replaced by Apple because it was so bad and now the problem is back. I have tried all the tips and tricks and nothing has worked. 4 out if 5 calls I have accessed the phone with my cheek inadvertently!! Sooooo disappointed in APPLE once again. Not an acceptable issue as THIS IS A PHONE!

Sep 25, 2013 5:06 AM in response to Markbp

Same issue here. iPhone 5, iOS 7. I don't know if this problem was before, because this is already replaced phone and I put iOS 7 in it at once.


It's interesting that sometime it works at the begining, but during the call it turn the display on, and than I start to push things like mute, add new call... Sometimes it doesn't work at all, and also sometimes, it kind of work. It turn off display, but than after few seconds it turn off display, but it is kind of dimmed, and than you can also push on it.


I don't know should I send my phone to replacement again (there is no apple store in my city), or this is some software issue?


I tried reeboot few times but doesn't work. 😟

ios 7 proximity sensor not working

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.