helenfoxbyrne
Level 1 (1 points)

Q: Why is my email marked as read, when I haven't opened it?

Why is my email marked as read, when I haven't opened it?  All email should be in bold until they have been opened but mine switch to non-bold text by themselves.  Also when opened sometimes they are not in HTML when they should be and links to websites do not work.  If I log in to my email online they display fine and the links work. 

MacBook Pro (13-inch Mid 2012), OS X Mountain Lion (10.8.5)

Posted on Sep 24, 2013 6:19 AM

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helenfoxbyrne

Q: Why is my email marked as read, when I haven't opened it?

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  • by kaz-k,

    kaz-k kaz-k Sep 24, 2013 6:35 AM in response to helenfoxbyrne
    Level 5 (5,660 points)
    Desktops
    Sep 24, 2013 6:35 AM in response to helenfoxbyrne

    Have you checked off Mail -> Preferences -> Viewing "Mark all messages as read when opening a conversation"?

  • by Topher Kessler,

    Topher Kessler Topher Kessler Sep 24, 2013 6:44 AM in response to helenfoxbyrne
    Level 6 (9,866 points)
    Sep 24, 2013 6:44 AM in response to helenfoxbyrne

    Do you have your mail accounts configured with more than one system (e.g., a PC at work as well as your Mac)? For any of your email clients, do you have any automatic filters set up, such as junk filters (especially third-party filters)? Any automatic rules in any configured email client could result in this.

  • by helenfoxbyrne,

    helenfoxbyrne helenfoxbyrne Sep 24, 2013 7:30 AM in response to helenfoxbyrne
    Level 1 (1 points)
    Sep 24, 2013 7:30 AM in response to helenfoxbyrne

    I didn't have the Mail->Preferences->Viewing "Mark all messages as read when opening a conversation" checked.  So I guess that wasn't the problem. 

     

    I have checked "Display unread messages in a bold font" and "Display remote images in HTML messages" boxes and neither actually happens.  I've tried unchecking them and shutting down the computer, then starting up again and checking them and shutting down again etc to no effect.  I've done this several times over the last six months and the email account has never displayed the way it is meant to.

     

    I have mail accounts for the MacBook Pro (which has OSX Mountain Lion 10.8.5) for my iPad3, my iPhone4 and an old MacBook which the kids use.  It's only the MacBook Pro which has the problem.  So I presume that the junk filtres used by my email provider is not causing the problem, as it is only one device that it happens.

     

    I went onto my old MacBook (which is Snow Leopard) looking for an old email today and noticed that the email displayed properly and it made me realize how irritating it is that the email show as read when they are not.  How confusing even. 

  • by algaitan1234,

    algaitan1234 algaitan1234 Apr 24, 2014 3:53 PM in response to helenfoxbyrne
    Level 1 (0 points)
    Apr 24, 2014 3:53 PM in response to helenfoxbyrne

    did you ever get this figured out?  I'm having the same issue.

  • by rubefink,

    rubefink rubefink Nov 25, 2014 3:18 PM in response to algaitan1234
    Level 1 (0 points)
    Nov 25, 2014 3:18 PM in response to algaitan1234

    Same problem here too. Any solutions?

  • by Sergio289,

    Sergio289 Sergio289 Dec 3, 2014 3:23 AM in response to helenfoxbyrne
    Level 1 (0 points)
    Dec 3, 2014 3:23 AM in response to helenfoxbyrne

    Same problem here.

    E-mail marked as read when I haven't.

  • by Colander,

    Colander Colander Dec 13, 2014 1:37 PM in response to helenfoxbyrne
    Level 1 (0 points)
    Dec 13, 2014 1:37 PM in response to helenfoxbyrne

    I started to get this problem when I set up Fetch  every 15 minutes on my iPhone for mail accounts that don't use Push. I changed it back to Manual and the problem was fixed. This is not ideal but at least I don't miss any messages.

  • by Colander,

    Colander Colander Dec 14, 2014 5:23 PM in response to Colander
    Level 1 (0 points)
    Dec 14, 2014 5:23 PM in response to Colander

    I was wrong the issue still persists change Fetch didn't fix the issue.

  • by Photodan24,

    Photodan24 Photodan24 Dec 25, 2014 9:22 PM in response to helenfoxbyrne
    Level 1 (0 points)
    Dec 25, 2014 9:22 PM in response to helenfoxbyrne

    I also have this issue. The mail on my iPhone is automatically marked as read but only when Apple's Mail app is running on my Macbook. (Even though it is still marked as unread on the Macbook)

     

    Both email clients are configured as pop clients on a Yahoo (sbcglobal) account and I've tried disabling all the rules I have, to no avail. I do use iCloud but not for email. I'm really not sure what mechanism is connecting the iPhone client and the Macbook but the effect is immediate. The moment the OS X app loads a message, the iPhone changes it's status to 'read.'

     

    I've searched here and found many with the same issue but nobody with any answers.

  • by zamban,

    zamban zamban Apr 21, 2015 6:19 PM in response to helenfoxbyrne
    Level 1 (0 points)
    Apr 21, 2015 6:19 PM in response to helenfoxbyrne

    I have eventually found a fix for this, turn off mail in iCloud, I am sure most people do not want to back up their mail to iCloud as the mail host will do that, solved the issue for me.

  • by DrKnoxPJ,

    DrKnoxPJ DrKnoxPJ Apr 25, 2015 7:35 PM in response to Photodan24
    Level 1 (0 points)
    Apr 25, 2015 7:35 PM in response to Photodan24

    Hi Photodan24,

    Did you every find a fix to this problem?   It just started happening with my Mac Mail and Gmail.

     

    -Payson

  • by ChristopherW.,

    ChristopherW. ChristopherW. Sep 26, 2015 9:34 PM in response to DrKnoxPJ
    Level 1 (0 points)
    Sep 26, 2015 9:34 PM in response to DrKnoxPJ

    I had this problem with my iphone and yahoo mail.

     

    On my iphone i deleted my yahoo mail account from the mail app.

     

    Then added my yahoo mail account back.

     

    That didn't work.

     

    Then I remembered that I tried to install Outlook mail and the Yahoo mail app on my windows 10 pc. Those apps didn't really work like I wanted, I decided to remove those apps from my pc.

     

    So far it's worked. The conflict must have been how one of those apps was downloading my mail.

  • by vdlpquestions,

    vdlpquestions vdlpquestions Oct 30, 2015 4:40 AM in response to helenfoxbyrne
    Level 1 (0 points)
    Oct 30, 2015 4:40 AM in response to helenfoxbyrne

    Has anybody found an answer to this issue? Unlike Outlook where emails are marked read ONLY when opened in Mail it shows emails as read even if you stop for a couple of seconds when scrolling up or down. I would continue using Outlook for Mac but there are issues with the new El Capitan and Outlook

  • by TUBA,

    TUBA TUBA Dec 26, 2015 12:08 PM in response to vdlpquestions
    Level 1 (5 points)
    Dec 26, 2015 12:08 PM in response to vdlpquestions

    I had the same problem.  Was able to fix by deleting my mail account (imap) and reinstalling as a "pop" account.

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