Edgar1984
Level 1 (0 points)

Q: Apple tells me "You are currently using 10.49 GB of storage." I'm not. Why?

My icloud storage used shows that it is well under 5gb, but I received an email from iCloud <noreply@insideicloud.icloud.com> which tells me "You are currently using 10.49 GB of storage." Why the difference?

iMac, OS X Mountain Lion (10.8)

Posted on Sep 24, 2013 9:50 AM

by Edgar1984,Solvedanswer
Edgar1984 Edgar1984
Level 1 (0 points)
A:

Just discovered this has already been covered in August at: https://discussions.apple.com/thread/5209980?start=0&tstart=0

 

 

It is not spam/phishing, but still doesn't explain the mis-matched storage figures.

Posted on Sep 24, 2013 10:31 AM

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Edgar1984

Q: Apple tells me "You are currently using 10.49 GB of storage." I'm not. Why?

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  • Helpful answers

  • by mende1,

    mende1 mende1 Sep 24, 2013 9:51 AM in response to Edgar1984
    Level 10 (93,324 points)
    Desktops
    Sep 24, 2013 9:51 AM in response to Edgar1984

    Welcome to Apple Support Communities

     

    Ignore the email. It looks like spam. Report it > http://support.apple.com/kb/TS4019

  • by Michael Black,

    Michael Black Michael Black Sep 24, 2013 9:53 AM in response to Edgar1984
    Level 7 (24,738 points)
    Sep 24, 2013 9:53 AM in response to Edgar1984

    The email address is the giveaway.  Apple does not send emails from an iCloud account, they would send it from *@*.apple.com, their own primary domain address.

  • by Edgar1984,

    Edgar1984 Edgar1984 Sep 24, 2013 9:56 AM in response to mende1
    Level 1 (0 points)
    Sep 24, 2013 9:56 AM in response to mende1

    Gosh! that's fast - thanks mendel1. But I think it's not spam. I've had earlier emils leaidng up to this one and this email header looks legit:

    Return-path: <bounces@insideicloud.icloud.com>

    Received: from st11p00mm-bulkin001.mac.com ([17.172.82.50])

    by ms07543.mac.com (Oracle Communications Messaging Server 7u4-27.08

    (7.0.4.27.7) 64bit (built Aug 22 2013))

    with ESMTP id <0MTN005BP0WBA080@ms07543.mac.com> for edgar1984@mac.com;

    Tue, 24 Sep 2013 16:09:47 +0000 (GMT)

    Original-recipient: rfc822;edgar1984@mac.com

    Received: from mdn-txn-msbadger0602.apple.com ([17.171.37.72])

    by st11p00mm-bulkin001.mac.com

    (Oracle Communications Messaging Server 7u4-27.08(7.0.4.27.7) 64bit (built Aug

    22 2013)) with ESMTP id <0MTN00AVE0W5FRL0@st11p00mm-bulkin001.mac.com> for

    edgar1984@mac.com (ORCPT edgar1984@mac.com); Tue,

    24 Sep 2013 16:09:47 +0000 (GMT)

    Date: Tue, 24 Sep 2013 16:09:47 +0000 (GMT)

    From: iCloud <noreply@insideicloud.icloud.com>

    Reply-to: noreply@insideicloud.icloud.com

    To: edgar1984@mac.com

    Message-id: <2115025346.22491781380038987151.JavaMail.email.apple.com@mac.com>

    Subject: Reduce the amount of iCloud storage you are using by September 30,

    2013.

    MIME-version: 1.0

    Content-type: multipart/alternative;

    boundary="----=_Part_1131508_1476736516.1380038987151"

    X-EmailType-Id: 756731

    X-Sent-To:

    edgar1984@mac.com,2,k%2BmjWPCFEH1m5ry2zndhAo6p8vsm0f2WiUomTAyKbZB%2Bygv6AEC2FRuwOLQiZcXtm1kJJUSH6 reLvu0EHK42M8LP1tpqf5F9ZjtyRheY92y9R3TL335pDlbuC%2BouwFQEhxTUzNdLFepS8Fyt8C99xSp 3ybfKtv585t2DBXmpa%2FE5D4o6w2QSJzqNTLjj%2BwCPlXNU8dhb4oq3nde1PBW5QyZ8w0wJtSIiHrl SvItQ4LMV2pg0ERkzsrcRdvL7kojg%2FuXdBKj1WGu%2FGFu0Nf8hbAl0lSD2KZUusWTy7AZT0CB2rgt yqvxJcgibMJ6nSaJg%2F0QYpa%2Bu91%2FUV4t6do3Kfe4mLBa%2BQbnsTtAZ6fxg8F77Q81dyMSznnV WcbJdztjE

    X-Request-UUID: 04294ce2-a293-43f7-863e-cc166946a35b

    X-Business-Group: iCloud

    X-Attach-Flag: N

    X-TXN_ID: E35AF38E-5375-467A-9637-AA2F263015AC

    X-DKIM_SIGN_REQUIRED: YES

  • by mende1,

    mende1 mende1 Sep 24, 2013 9:58 AM in response to Edgar1984
    Level 10 (93,324 points)
    Desktops
    Sep 24, 2013 9:58 AM in response to Edgar1984

    Open System Preferences > iCloud to see the amount of used iCloud storage you have. Apple never sends emails from @icloud.com addresses as Michael said, so that's why it's not legit. See > http://support.apple.com/kb/HT5527

  • by Edgar1984,

    Edgar1984 Edgar1984 Sep 24, 2013 10:06 AM in response to mende1
    Level 1 (0 points)
    Sep 24, 2013 10:06 AM in response to mende1

    You guys are amzing, and so fast! Thanks!

    I've checked the used amount and it is definitely about 3gb, that's no issue.

    Not to argue the point, but I've had emails since last year that are from icloud.com.

     

    Here's an example perfectly addressed to me, from nearly a year ago, from iCloud <noreply@icloud.com>;

    Your complimentary iCloud storage upgrade has been extended at no charge

     

    Dear XXXX,

    When you moved your MobileMe account to iCloud, we provided you with a complimentary storage upgrade beyond the standard 5GB that comes with an iCloud account to help you with the transition. Originally, this storage upgrade was set to expire on September 30, 2012.

    As a thank you to our former MobileMe members, we will continue to provide you with this complimentary storage upgrade at no charge, for an additional year, until September 30, 2013. No action is required on your part. For complete details, please read this article.

    Thank you again for using iCloud,

    iCloud Team


    iCloud Support  |  Terms Of Service  |  Privacy Policy

    Copyright © 2012 Apple Inc. 1 Infinite Loop, Cupertino, CA 95014. All Rights Reserved.

     

  • by mende1,

    mende1 mende1 Sep 24, 2013 10:09 AM in response to Edgar1984
    Level 10 (93,324 points)
    Desktops
    Sep 24, 2013 10:09 AM in response to Edgar1984

    Strange. If you didn't use MobileMe, this is spam, but if you used it, maybe Apple used a @icloud.com address. Anyway, you shouldn't go to any website provided by a link that Apple provides and doesn't come from a @apple.com address

  • by Michael Black,

    Michael Black Michael Black Sep 24, 2013 10:09 AM in response to Edgar1984
    Level 7 (24,738 points)
    Sep 24, 2013 10:09 AM in response to Edgar1984

    Sorry Edgar, but nothing about that header looks "legit" to me.  NONE of those address domains relating to the sender look at all like anything that would indicate a legitmate email from Apple Corp.

     

    As I said, Apple owns apple.com, they do not use their own customer services like iCloud to send official emails from.

  • by Michael Black,

    Michael Black Michael Black Sep 24, 2013 10:17 AM in response to Edgar1984
    Level 7 (24,738 points)
    Sep 24, 2013 10:17 AM in response to Edgar1984

    Okay, never seen one from @icloud.com yet, so that's a new one for me.  Still, I would find it odd that Apple would send me an email stating to decimal places exactly how much storage I was using.  Perhaps a message saying my storage was "full", but not specifing such a specific amount.

     

    So again I would say, never follow any embedded link in any email, ever.  Open your web browser and type in the URL of where you know you need to go to actually check your account information.  That way you cannot be redirected to a phishing site, and you can indepently determine if there is anything you need be concerned about.  Even if you find something, then call Apple or get contact info from the web site and follow up, do not use anything in the email, do not reply to it either.

  • by Edgar1984,

    Edgar1984 Edgar1984 Sep 24, 2013 10:17 AM in response to Michael Black
    Level 1 (0 points)
    Sep 24, 2013 10:17 AM in response to Michael Black

    I just checked back and have several, innocous emails sent to me from @icloud.com such as this one, when I was locating a device, so I do believe the @icloud.com is a legit "from" address:

     

    Find My iPhone <noreply@icloud.com>

    To: My Name <My Name@mac.com>

    Sound played on Doh’s iPad

  • by mende1,

    mende1 mende1 Sep 24, 2013 10:18 AM in response to Edgar1984
    Level 10 (93,324 points)
    Desktops
    Sep 24, 2013 10:18 AM in response to Edgar1984

    Very strange. I still recommend you to read the link I gave you on my first comment and report them to Apple in case they are spam

  • by Michael Black,

    Michael Black Michael Black Sep 24, 2013 10:20 AM in response to Edgar1984
    Level 7 (24,738 points)
    Sep 24, 2013 10:20 AM in response to Edgar1984

    Agreed, it appears so, but @insideicloud.icloud.com doesn't look very "corporate" to me.

     

    I think whenever you get an email about any accounts, services you subscribe to, an online ID you use, and so on, that a little paranoia is a very healthy thing.

     

    Always verify things independent of the actual email to be safe.

  • by Edgar1984,

    Edgar1984 Edgar1984 Sep 24, 2013 10:20 AM in response to mende1
    Level 1 (0 points)
    Sep 24, 2013 10:20 AM in response to mende1

    Maybe outside the US Apple uses @icloud.com.

    I'm based in S.E.Asia.

  • by Edgar1984,

    Edgar1984 Edgar1984 Sep 24, 2013 10:21 AM in response to Edgar1984
    Level 1 (0 points)
    Sep 24, 2013 10:21 AM in response to Edgar1984

    Must say, @insideicloud.icloud.com looks rather odd.

  • by Edgar1984,Solvedanswer

    Edgar1984 Edgar1984 Sep 24, 2013 10:31 AM in response to Edgar1984
    Level 1 (0 points)
    Sep 24, 2013 10:31 AM in response to Edgar1984

    Just discovered this has already been covered in August at: https://discussions.apple.com/thread/5209980?start=0&tstart=0

     

     

    It is not spam/phishing, but still doesn't explain the mis-matched storage figures.