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Can't find movie I rented

I just upgraded my apple tv software last night. I started watching a movie and wanted to finish it today. However I exited out of the movie to show a friend my photo stream. Then I went back to play the movie. Apple TV doesn't give me an option to continue watching the movie. Normally in the pervious AppleTV IOS you would see the movies you have currently rented over to the left but that's no longer the case. I tired re-renting the movie to see if it would just let me continue where I left off, didn't work either. I'm provided with a message when I try to re-rent it "You have already rented this item but it hasn't been downloaded. To download it, go ti the Settings menu, select Downloads, then Check for Downloads" When I go to settings I don't see an option for downloads. Also I did try going to settings and my iTunes account and selcting Check Rented Movies but the circle icon


What do I do?

Posted on Sep 24, 2013 9:30 AM

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31 replies

Sep 24, 2013 9:40 AM in response to Brian Bradley1

Select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History on your computer.


Currently, if your purchase happens to be your most recent purchase you will not be redirected to the report form, in this case use the report a problem option from the invoice that was emailed to you.

Sep 24, 2013 10:06 AM in response to Brian Bradley1

Apple don't always process payment straight away and it may take a while. Once it is processed it appears as a latest purchase.


Contrary to my previous post (they must have changed things) you don't get the option to report a problem with a recent purchase until you hit the large report a problem button under your whole list of purchases.

Sep 24, 2013 10:34 AM in response to Brian Bradley1

there seems to be an issues with rentals disappearing after the latest update. what has worked for many is going into to settings and itunes store > sign out of account and sign back in. the rental has come back for a lot of people after doing that. hope this helps. also if you missed time on the rental i would be asking for a refund,.

Can't find movie I rented

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