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loraneran
Level 1 (0 points)

Q: I got hacked and changed my email address for my apple id.  Now I can't access iCloud because the old email address comes up and it's blocked

I got hacked and changed my email address for my apple id.  Now I can't access iCloud because the old email address comes up and it's blocked

iPhone 5, iOS 7

Posted on Sep 24, 2013 11:31 AM

by randers4,Solvedanswer
randers4 randers4
Level 9 (62,891 points)
A:

Sign into Manage My Apple ID with your current iCloud ID and password, then proceed with the other steps.

Posted on Sep 24, 2013 12:54 PM

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loraneran

Q: I got hacked and changed my email address for my apple id.  Now I can't access iCloud because the old email address comes up ... more

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  • Helpful answers

  • by randers4,

    randers4 randers4 Sep 24, 2013 12:39 PM in response to loraneran
    Level 9 (62,891 points)
    Sep 24, 2013 12:39 PM in response to loraneran

    You have to delete the old account, provide the password for the old ID when prompted to turn off Find My iPhone, then sign back in with the ID you wish to use.  If you don't know the password for your old ID, or if it isn't accepted, you will have to do one of the following:

     

    If you still have access to your old email address, go to https//appleid.apple.com, click Manage my Apple ID and sign in with your iCloud ID.  Tap edit next to the primary email account, tap Edit, change it back to your old email account and verify it.  Then edit the name of the account to change it back to your old email address.  You can now use your current password to turn off Find My iPhone on your device. Then go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud).  Next, go back to https//appleid.apple.com and change your primary email address and iCloud ID name back to the way it was.  You can now go to Settings>iCloud and sign in with your correct iCloud ID and password.

     

    If you don't have access to your old email address, you will have to contact Apple to have them reset the password so you can disable Find My iPhone and sign into your iCloud account.  You can either go to https://expresslane.apple.com, select "More Products and Services", then "Apple ID", then  on the next page select "Other Apple ID Topics", then "Lost or forgotten Apple ID password" and click "Continue"; or you can contact Apple Support (http://www.apple.com/support/icloud/contact/).

  • by loraneran,

    loraneran loraneran Sep 24, 2013 12:52 PM in response to randers4
    Level 1 (0 points)
    Sep 24, 2013 12:52 PM in response to randers4

    I can't sign in with my old password in "manage my Apple ID".  Apple doesn't recognize the old ID anymore but it still shows up as my Icloud ID.  I put the old password in and I get a message saying my ID or Password was entered incorrectly. 

     

    I spoke with apple earlier and was told the ID isn't recognized.  Any ideas?  I'm supposed to get a phone call back from apple this evening.  they are going to walk me thru restoring to factory settings, going into itunes and updating all the ID's and passwords, and then restoring from a back up.  They tell me the phone will then use the new ID

  • by randers4,Solvedanswer

    randers4 randers4 Sep 24, 2013 12:54 PM in response to loraneran
    Level 9 (62,891 points)
    Sep 24, 2013 12:54 PM in response to loraneran

    Sign into Manage My Apple ID with your current iCloud ID and password, then proceed with the other steps.

  • by loraneran,

    loraneran loraneran Sep 24, 2013 1:03 PM in response to randers4
    Level 1 (0 points)
    Sep 24, 2013 1:03 PM in response to randers4

    Thank you!  worked like a charm and so simple!!!!

  • by randers4,

    randers4 randers4 Sep 24, 2013 1:04 PM in response to loraneran
    Level 9 (62,891 points)
    Sep 24, 2013 1:04 PM in response to loraneran

    You're welcome.