HT203517: iCloud: Troubleshooting Documents in the Cloud

Learn about iCloud: Troubleshooting Documents in the Cloud
ronubi

Q: Clear.app stopped syncing between iPhone & Mac

According to RealMac ( http://realmacsoftware.freshdesk.com/support/solutions/articles/140365-clear-icl oud-issues ),

 

Since the launch of iOS 7 on 18th September, we’ve seen an increase in problems connecting Clear to iCloud to sync your tasks. After investigating this problem, it appears that iCloud is currently having problems with the Documents and Data feature that Clear (and all other iOS apps) use to store your data.

If you’re experiencing problems with iCloud, you can easily identify if you’re one of the affected iCloud accounts and devices.

On OS X: go to System Preferences -> iCloud and click the “Manage” button in the bottom right.

On iOS: go to Settings.app -> iCloud -> Storage & Backup -> Manage Storage.

If your device is showing just Backups and Mail (and you’re expecting other apps such as Pages, Keynote or Numbers to appear) your iCloud account and your current device are affected by this problem. Note: different devices with the same account may not be affected.

We’ve filed this bug with Apple (#15048686) and are awaiting further advice. We apologise for the problems you’re running into - the Clear team’s own lists are affected by this problem too, and we’ll be updating this FAQ as we learn more.

 

Here's my iPhone screenshot:

icloud-prob-iphone.png

 

and here's the Mac screenshot:

icloud-prob-mac.png

 

Can anyone help?  Apple, are you listening?

MacBook Air, OS X Mountain Lion (10.8.5)

Posted on Sep 24, 2013 11:50 AM