7 Replies Latest reply: Oct 9, 2013 11:04 AM by sfea
sfea Level 1 Level 1 (0 points)

Hi, I've had three crashes in the past four days. Here's the report.

 

Interval Since Last Panic Report:  7417584 sec

Panics Since Last Report:          3

Anonymous UUID:                    6752E01E-1A82-425D-99D6-6A2D09EC78D5

 

Tue Sep 24 07:12:36 2013

panic(cpu 3 caller 0xffffff80002b50a6): trying to interlock destroyed mutex (0xffffff801219cfa0)

Backtrace (CPU 3), Frame : Return Address

0xffffff807f6bbdf0 : 0xffffff8000220792

0xffffff807f6bbe70 : 0xffffff80002b50a6

0xffffff807f6bbe80 : 0xffffff80005366c6

0xffffff807f6bbee0 : 0xffffff8000537633

0xffffff807f6bbf20 : 0xffffff8000537707

0xffffff807f6bbf50 : 0xffffff80005ce4cb

0xffffff807f6bbfb0 : 0xffffff80002daea3

 

BSD process name corresponding to current thread: Inkjet8

 

Mac OS version:

11G63b

 

Kernel version:

Darwin Kernel Version 11.4.2: Thu Aug 23 16:25:48 PDT 2012; root:xnu-1699.32.7~1/RELEASE_X86_64

Kernel UUID: FF3BB088-60A4-349C-92EA-CA649C698CE5

System model name: iMac12,1 (Mac-942B5BF58194151B)

 

System uptime in nanoseconds: 48391194153027

last loaded kext at 7573926861465: com.apple.driver.AppleUSBCDC          4.1.22 (addr 0xffffff7f8079d000, size 16384)

last unloaded kext at 122119287665: com.apple.driver.AppleUSBUHCI          5.1.0 (addr 0xffffff7f80a6b000, size 65536)

loaded kexts:

com.apple.driver.AppleUSBCDC          4.1.22

com.apple.filesystems.webdav          1.9.0

com.apple.driver.AppleHWSensor          1.9.5d0

com.apple.driver.AppleBluetoothMultitouch          70.12

com.apple.driver.AppleMikeyHIDDriver          122

com.apple.driver.AudioAUUC          1.59

com.apple.driver.AppleUpstreamUserClient          3.5.9

com.apple.driver.AppleHDA          2.2.5a5

com.apple.kext.ATIFramebuffer          7.3.2

com.apple.driver.AGPM          100.12.75

com.apple.driver.AppleMikeyDriver          2.2.5a5

com.apple.driver.AppleSMCPDRC          5.0.0d8

com.apple.filesystems.autofs          3.0

com.apple.iokit.IOUserEthernet          1.0.0d1

com.apple.iokit.IOBluetoothSerialManager          4.0.8f17

com.apple.Dont_Steal_Mac_OS_X          7.0.0

com.apple.driver.AudioIPCDriver          1.2.3

com.apple.driver.AppleSMCLMU          2.0.1d2

com.apple.driver.ApplePolicyControl          3.1.33

com.apple.driver.ACPI_SMC_PlatformPlugin          5.0.0d8

com.apple.ATIRadeonX3000          7.3.2

com.apple.driver.AppleLPC          1.6.0

com.apple.driver.AppleBacklight          170.2.2

com.apple.driver.AppleMCCSControl          1.0.33

com.apple.driver.AppleIntelHD3000Graphics          7.3.2

com.apple.driver.BroadcomUSBBluetoothHCIController          4.0.8f17

com.apple.driver.AppleIRController          312

com.apple.iokit.IOAHCISerialATAPI          2.0.3

com.apple.iokit.SCSITaskUserClient          3.2.1

com.apple.driver.AppleUSBCardReader          3.0.6

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1

com.apple.BootCache          33

com.apple.driver.XsanFilter          404

com.apple.iokit.IOAHCIBlockStorage          2.1.0

com.apple.driver.AppleUSBHub          5.1.0

com.apple.driver.AirPort.Atheros40          505.67.1

com.apple.iokit.AppleBCM5701Ethernet          3.2.4b8

com.apple.driver.AppleEFINVRAM          1.6.1

com.apple.driver.AppleFWOHCI          4.9.0

com.apple.driver.AppleAHCIPort          2.3.1

com.apple.driver.AppleUSBEHCI          5.1.0

com.apple.driver.AppleACPIButtons          1.5

com.apple.driver.AppleRTC          1.5

com.apple.driver.AppleHPET          1.7

com.apple.driver.AppleSMBIOS          1.9

com.apple.driver.AppleACPIEC          1.5

com.apple.driver.AppleAPIC          1.6

com.apple.driver.AppleIntelCPUPowerManagementClient          195.0.0

com.apple.nke.applicationfirewall          3.2.30

com.apple.security.quarantine          1.4

com.apple.security.TMSafetyNet          8

com.apple.driver.AppleIntelCPUPowerManagement          195.0.0

com.apple.driver.AppleBluetoothHIDKeyboard          160.7

com.apple.driver.AppleHIDKeyboard          160.7

com.apple.driver.AppleMultitouchDriver          231.4

com.apple.driver.IOBluetoothHIDDriver          4.0.8f17

com.apple.driver.DspFuncLib          2.2.5a5

com.apple.iokit.IOFireWireIP          2.2.5

com.apple.kext.triggers          1.0

com.apple.iokit.IOSurface          80.0.2

com.apple.iokit.IOSerialFamily          10.0.5

com.apple.iokit.IOAudioFamily          1.8.6fc18

com.apple.kext.OSvKernDSPLib          1.3

com.apple.driver.AppleHDAController          2.2.5a5

com.apple.iokit.IOHDAFamily          2.2.5a5

com.apple.driver.AppleSMC          3.1.3d10

com.apple.driver.IOPlatformPluginLegacy          5.0.0d8

com.apple.driver.AppleThunderboltEDMSink          1.1.8

com.apple.driver.AppleThunderboltEDMSource          1.1.8

com.apple.driver.IOPlatformPluginFamily          5.1.1d6

com.apple.driver.AppleSMBusPCI          1.0.10d0

com.apple.driver.AppleGraphicsControl          3.1.33

com.apple.driver.AppleBacklightExpert          1.0.4

com.apple.driver.AppleSMBusController          1.0.10d0

com.apple.kext.ATI6000Controller          7.3.2

com.apple.kext.ATISupport          7.3.2

com.apple.iokit.IONDRVSupport          2.3.4

com.apple.driver.AppleIntelSNBGraphicsFB          7.3.2

com.apple.iokit.IOGraphicsFamily          2.3.4

com.apple.driver.AppleThunderboltDPOutAdapter          1.8.5

com.apple.driver.AppleThunderboltDPInAdapter          1.8.5

com.apple.driver.AppleThunderboltDPAdapterFamily          1.8.5

com.apple.driver.AppleThunderboltPCIDownAdapter          1.2.5

com.apple.driver.AppleUSBBluetoothHCIController          4.0.8f17

com.apple.iokit.IOBluetoothFamily          4.0.8f17

com.apple.iokit.IOSCSIMultimediaCommandsDevice          3.2.1

com.apple.iokit.IOBDStorageFamily          1.7

com.apple.iokit.IODVDStorageFamily          1.7.1

com.apple.iokit.IOCDStorageFamily          1.7.1

com.apple.iokit.IOUSBHIDDriver          5.0.0

com.apple.iokit.IOSCSIBlockCommandsDevice          3.2.1

com.apple.iokit.IOUSBMassStorageClass          3.0.3

com.apple.iokit.IOSCSIArchitectureModelFamily          3.2.1

com.apple.driver.AppleUSBMergeNub          5.1.0

com.apple.driver.AppleUSBComposite          5.0.0

com.apple.driver.AppleThunderboltNHI          1.6.0

com.apple.iokit.IOThunderboltFamily          2.0.3

com.apple.iokit.IOUSBUserClient          5.0.0

com.apple.iokit.IO80211Family          420.3

com.apple.iokit.IOEthernetAVBController          1.0.1b1

com.apple.iokit.IONetworkingFamily          2.1

com.apple.iokit.IOFireWireFamily          4.4.8

com.apple.iokit.IOAHCIFamily          2.0.8

com.apple.iokit.IOUSBFamily          5.1.0

com.apple.driver.AppleEFIRuntime          1.6.1

com.apple.iokit.IOHIDFamily          1.7.1

com.apple.iokit.IOSMBusFamily          1.1

com.apple.security.sandbox          177.11

com.apple.kext.AppleMatch          1.0.0d1

com.apple.driver.DiskImages          331.7

com.apple.iokit.IOStorageFamily          1.7.2

com.apple.driver.AppleKeyStore          28.18

com.apple.driver.AppleACPIPlatform          1.5

com.apple.iokit.IOPCIFamily          2.7

com.apple.iokit.IOACPIFamily          1.4

 

 

What should I do?


iMac, Mac OS X (10.7.5)
  • baltwo Level 9 Level 9 (61,945 points)

    Boot into safe mode (restart holding down SHIFT key). If no KP, then there's some 3rd-party preference file interfering with your other preference files. Step one is to log into a newly created admin user account and see if the problem persists.

     

    If KP, then most likely hardware related. Run the Apple Hardware Test suite, extended tests at least twice, followed by  Rember.  See

     

    OS X About kernel panics,
    Technical Note TN2063: Understanding and Debugging Kernel Panics,
    Mac OS X Kernel Panic FAQ,
    Resolving Kernel Panics,
    How to troubleshoot a kernel panic, and
    Tutorial: Avoiding and eliminating Kernel panics for more details.

  • Linc Davis Level 10 Level 10 (164,960 points)

    That panic was not caused by third-party software. If the problem is recurrent, the possibilities are:

     

    1. A stale or corrupt kernel cache
    2. A damaged OS X installation
    3. A fault in a peripheral device, if any
    4. Corrupt non-volatile memory (NVRAM)
    5. An internal hardware fault (including incompatible memory)
    6. An obscure bug in OS X

     

    You may already have ruled out some of these.

       

    Rule out #1 by booting in safe mode and then rebooting as usual. Note: If FileVault is enabled on some models, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Post for further instructions.

       

    You can rule out #2 and #3 by reinstalling the OS and testing with non-essential peripherals disconnected and aftermarket expansion cards removed, if applicable. Sometimes a clean reinstallation (after erasing the startup volume) may solve a problem that isn't solved by reinstalling in place, without erasing.

     

    Corrupt NVRAM, which rarely causes panics, can be ruled out by resetting it.

     

    If your model has user-replaceable memory, and you've upgraded the memory modules, reinstall the original memory and see whether there's any improvement. Be careful not to touch the gold contacts. Clean them with a mild solvent such as rubbing alcohol. Aftermarket memory must exactly match the technical specifications for your model.

     

    The Apple Hardware Test or Apple Diagnostics, though generally unreliable, will sometimes detect a fault. A negative test can't be depended on. Run the extended version of the test.

     

    In the category of obscure bugs, reports suggest that FileVault may trigger kernel traps under some unknown conditions. Most, though not all, of these reports seem to involve booting from an aftermarket SSD. If those conditions apply to you, try deactivating FileVault.

      

    Connecting more than one display is another reported trigger for OS X bugs.

      

    If your system is not fully up to date, running Software Update might get you a bug fix.

     

    In rare cases, a malformed network packet from a defective router or other network device can cause panics. Such packets could also be sent deliberately by a skillful attacker. This possibility is something to consider if you run a public server that might be the target of such an attack.

     

    If none of the above applies, make a "Genius" appointment at an Apple Store to have the machine tested. You may have to leave it there for several days. There isn't much point in doing this unless you can reproduce the panic, or if you can't, it happens often enough that it's likely to be repeated at the store. Otherwise you may be told that nothing is wrong.

     

    Print the first page of the panic report and bring it with you.

     

    Back up all data on the internal drive(s) before you hand over your computer to anyone. If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you know how to restore, and you have at least  two independent backups.) Don’t erase the recovery partition, if present.

     

    Keeping your confidential data secure during hardware repair

     

    *An SSD doesn't need to be zeroed.

  • sfea Level 1 Level 1 (0 points)

    Do you think it could be my printer that's causing the problems? I've had umpteen problems with it recently - I have to turn it off and on again all the time to get it to print, and part of the crash report says:

     

    'BSD process name corresponding to current thread: Inkjet8'

     

    The other possibility I wondered is that I'm connecting to an external server to access my files from work. Could that also be a problem?

     

    I will try all the steps above but I've not got time till the weekend to do this.

     

    Thanks,

     

    Sarah

     


  • Linc Davis Level 10 Level 10 (164,960 points)

    A USB device could be causing the problem.

  • sfea Level 1 Level 1 (0 points)

    OK, so I uninstalled the printer (HP Photosmart 5510) and reinstalled it and both the printer was working better, and there were no kernel panics until now.

     

    Here's the report.

     

    Interval Since Last Panic Report:  396585 sec

    Panics Since Last Report:          1

    Anonymous UUID:                    6752E01E-1A82-425D-99D6-6A2D09EC78D5

     

     

    Mon Oct  7 21:43:46 2013

    panic(cpu 1 caller 0xffffff80002b50a6): trying to interlock destroyed mutex (0xffffff800d4036a0)

    Backtrace (CPU 1), Frame : Return Address

    0xffffff807ee9bdf0 : 0xffffff8000220792

    0xffffff807ee9be70 : 0xffffff80002b50a6

    0xffffff807ee9be80 : 0xffffff80005366c6

    0xffffff807ee9bee0 : 0xffffff8000537633

    0xffffff807ee9bf20 : 0xffffff8000537707

    0xffffff807ee9bf50 : 0xffffff80005ce4cb

    0xffffff807ee9bfb0 : 0xffffff80002daea3

     

     

    BSD process name corresponding to current thread: xpchelper

     

     

    Mac OS version:

    11G63b

     

     

    Kernel version:

    Darwin Kernel Version 11.4.2: Thu Aug 23 16:25:48 PDT 2012; root:xnu-1699.32.7~1/RELEASE_X86_64

    Kernel UUID: FF3BB088-60A4-349C-92EA-CA649C698CE5

    System model name: iMac12,1 (Mac-942B5BF58194151B)

     

     

    System uptime in nanoseconds: 15033084018628

    last loaded kext at 689939007407: com.apple.filesystems.webdav          1.9.0 (addr 0xffffff7f80795000, size 36864)

    last unloaded kext at 207434652400: com.apple.driver.AppleUSBUHCI          5.1.0 (addr 0xffffff7f80a6b000, size 65536)

    loaded kexts:

    com.apple.filesystems.webdav          1.9.0

    com.apple.filesystems.msdosfs          1.7.1

    com.apple.driver.AppleHWSensor          1.9.5d0

    com.apple.driver.AppleBluetoothMultitouch          70.12

    com.apple.driver.AppleMikeyHIDDriver          122

    com.apple.driver.AudioAUUC          1.59

    com.apple.iokit.IOUserEthernet          1.0.0d1

    com.apple.iokit.IOBluetoothSerialManager          4.0.8f17

    com.apple.Dont_Steal_Mac_OS_X          7.0.0

    com.apple.driver.AppleHDA          2.2.5a5

    com.apple.driver.AudioIPCDriver          1.2.3

    com.apple.driver.AGPM          100.12.75

    com.apple.driver.AppleUpstreamUserClient          3.5.9

    com.apple.driver.AppleMikeyDriver          2.2.5a5

    com.apple.driver.AppleSMCLMU          2.0.1d2

    com.apple.driver.ApplePolicyControl          3.1.33

    com.apple.filesystems.autofs          3.0

    com.apple.kext.ATIFramebuffer          7.3.2

    com.apple.driver.ACPI_SMC_PlatformPlugin          5.0.0d8

    com.apple.driver.AppleLPC          1.6.0

    com.apple.ATIRadeonX3000          7.3.2

    com.apple.driver.AppleBacklight          170.2.2

    com.apple.driver.AppleMCCSControl          1.0.33

    com.apple.driver.AppleIntelHD3000Graphics          7.3.2

    com.apple.driver.AppleSMCPDRC          5.0.0d8

    com.apple.driver.BroadcomUSBBluetoothHCIController          4.0.8f17

    com.apple.driver.AppleIRController          312

    com.apple.iokit.IOAHCISerialATAPI          2.0.3

    com.apple.iokit.SCSITaskUserClient          3.2.1

    com.apple.driver.AppleUSBCardReader          3.0.6

    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1

    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1

    com.apple.BootCache          33

    com.apple.driver.XsanFilter          404

    com.apple.iokit.IOAHCIBlockStorage          2.1.0

    com.apple.driver.AppleFWOHCI          4.9.0

    com.apple.driver.AppleUSBHub          5.1.0

    com.apple.driver.AirPort.Atheros40          505.67.1

    com.apple.iokit.AppleBCM5701Ethernet          3.2.4b8

    com.apple.driver.AppleEFINVRAM          1.6.1

    com.apple.driver.AppleAHCIPort          2.3.1

    com.apple.driver.AppleUSBEHCI          5.1.0

    com.apple.driver.AppleACPIButtons          1.5

    com.apple.driver.AppleRTC          1.5

    com.apple.driver.AppleHPET          1.7

    com.apple.driver.AppleSMBIOS          1.9

    com.apple.driver.AppleACPIEC          1.5

    com.apple.driver.AppleAPIC          1.6

    com.apple.driver.AppleIntelCPUPowerManagementClient          195.0.0

    com.apple.nke.applicationfirewall          3.2.30

    com.apple.security.quarantine          1.4

    com.apple.security.TMSafetyNet          8

    com.apple.driver.AppleIntelCPUPowerManagement          195.0.0

    com.apple.driver.AppleBluetoothHIDKeyboard          160.7

    com.apple.driver.AppleHIDKeyboard          160.7

    com.apple.driver.AppleMultitouchDriver          231.4

    com.apple.driver.IOBluetoothHIDDriver          4.0.8f17

    com.apple.iokit.IOSurface          80.0.2

    com.apple.iokit.IOSerialFamily          10.0.5

    com.apple.driver.DspFuncLib          2.2.5a5

    com.apple.iokit.IOAudioFamily          1.8.6fc18

    com.apple.kext.OSvKernDSPLib          1.3

    com.apple.kext.triggers          1.0

    com.apple.iokit.IOFireWireIP          2.2.5

    com.apple.driver.AppleHDAController          2.2.5a5

    com.apple.iokit.IOHDAFamily          2.2.5a5

    com.apple.driver.AppleSMC          3.1.3d10

    com.apple.driver.IOPlatformPluginLegacy          5.0.0d8

    com.apple.driver.AppleSMBusPCI          1.0.10d0

    com.apple.driver.AppleThunderboltEDMSink          1.1.8

    com.apple.driver.AppleThunderboltEDMSource          1.1.8

    com.apple.driver.AppleGraphicsControl          3.1.33

    com.apple.driver.AppleBacklightExpert          1.0.4

    com.apple.driver.AppleSMBusController          1.0.10d0

    com.apple.kext.ATI6000Controller          7.3.2

    com.apple.kext.ATISupport          7.3.2

    com.apple.iokit.IONDRVSupport          2.3.4

    com.apple.driver.AppleIntelSNBGraphicsFB          7.3.2

    com.apple.iokit.IOGraphicsFamily          2.3.4

    com.apple.driver.IOPlatformPluginFamily          5.1.1d6

    com.apple.driver.AppleThunderboltDPOutAdapter          1.8.5

    com.apple.driver.AppleThunderboltDPInAdapter          1.8.5

    com.apple.driver.AppleThunderboltDPAdapterFamily          1.8.5

    com.apple.driver.AppleThunderboltPCIDownAdapter          1.2.5

    com.apple.driver.AppleUSBBluetoothHCIController          4.0.8f17

    com.apple.iokit.IOBluetoothFamily          4.0.8f17

    com.apple.iokit.IOSCSIMultimediaCommandsDevice          3.2.1

    com.apple.iokit.IOBDStorageFamily          1.7

    com.apple.iokit.IODVDStorageFamily          1.7.1

    com.apple.iokit.IOCDStorageFamily          1.7.1

    com.apple.iokit.IOUSBHIDDriver          5.0.0

    com.apple.iokit.IOSCSIBlockCommandsDevice          3.2.1

    com.apple.iokit.IOUSBMassStorageClass          3.0.3

    com.apple.iokit.IOSCSIArchitectureModelFamily          3.2.1

    com.apple.driver.AppleUSBMergeNub          5.1.0

    com.apple.driver.AppleUSBComposite          5.0.0

    com.apple.driver.AppleThunderboltNHI          1.6.0

    com.apple.iokit.IOThunderboltFamily          2.0.3

    com.apple.iokit.IOFireWireFamily          4.4.8

    com.apple.iokit.IOUSBUserClient          5.0.0

    com.apple.iokit.IO80211Family          420.3

    com.apple.iokit.IOEthernetAVBController          1.0.1b1

    com.apple.iokit.IONetworkingFamily          2.1

    com.apple.iokit.IOAHCIFamily          2.0.8

    com.apple.iokit.IOUSBFamily          5.1.0

    com.apple.driver.AppleEFIRuntime          1.6.1

    com.apple.iokit.IOHIDFamily          1.7.1

    com.apple.iokit.IOSMBusFamily          1.1

    com.apple.security.sandbox          177.11

    com.apple.kext.AppleMatch          1.0.0d1

    com.apple.driver.DiskImages          331.7

    com.apple.iokit.IOStorageFamily          1.7.2

    com.apple.driver.AppleKeyStore          28.18

    com.apple.driver.AppleACPIPlatform          1.5

    com.apple.iokit.IOPCIFamily          2.7

    com.apple.iokit.IOACPIFamily          1.4

    Model: iMac12,1, BootROM IM121.0047.B1F, 4 processors, Intel Core i5, 2.5 GHz, 4 GB, SMC 1.71f22

    Graphics: AMD Radeon HD 6750M, AMD Radeon HD 6750M, PCIe, 512 MB

    Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1333 MHz, 0x02FE, 0x45424A3230554638424353302D444A2D4620

    Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1333 MHz, 0x02FE, 0x45424A3230554638424353302D444A2D4620

    AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x9A), Atheros 9380: 4.0.67.5-P2P

    Bluetooth: Version 4.0.8f17, 2 service, 18 devices, 1 incoming serial ports

    Network Service: Wi-Fi, AirPort, en1

    Serial ATA Device: WDC WD5000AAKS-402AA0, 500.11 GB

    Serial ATA Device: HL-DT-STDVDRW  GA32N

    USB Device: hub_device, 0x0424  (SMSC), 0x2514, 0xfa100000 / 3

    USB Device: Cruzer, 0x0781  (SanDisk Corporation), 0x5530, 0xfa130000 / 5

    USB Device: BRCM2046 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0xfa110000 / 4

    USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8215, 0xfa111000 / 6

    USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x850b, 0xfa200000 / 2

    USB Device: hub_device, 0x0424  (SMSC), 0x2514, 0xfd100000 / 2

    USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0xfd110000 / 4

    USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd120000 / 3

     

    Any ideas?

  • Linc Davis Level 10 Level 10 (164,960 points)

    Is the Cruzer flash key always connected when these panics occur?

  • sfea Level 1 Level 1 (0 points)

    Hi - it's not always connected, but I've taken it out now (and updated my HP printer software) and I've not had another one so far...