Previous 1 2 Next 26 Replies Latest reply: Jun 2, 2014 9:47 PM by Rob Wilson1
dacracot Level 1 (0 points)

My iOS7 Mail app reports unread messages from my Yahoo account when there are none.  The numbers vary from zero to 8, but with the exception of zero, always appear to be more than the actual number.  I have tried...

  • Checking the configuration of server and client.
  • Killing the Mail app.
  • Reboot my iPhone.
  • Opening every message, read or otherwise.
  • Using Edit>Mark All as unread, then Edit>Mark All as read.
  • Delete and re-add account.

Occasionally it will report zero as it should, but I've never seen a correct count above zero since I upgraded to iOS7.

  • bluekoolkruiser Level 1 (0 points)

    i have the exact same issue and apple support have escalated to technical support. Might be days before we hear.

  • bwayads Level 1 (0 points)

    it's not just yahoo mail...it is all mail...i have the same issue with mail from secureserver.net

  • Cheis112 Level 1 (0 points)

    I have the same issue to with Hotmail.  It has something to do with an iCloud account in addition to my hotmail account.  When I look under Mailboxes > Accounts, I see 2 accounts: Hotmail (with an Outlook icon) and Hotmail (with an @ sign icon)  (New Iphone mail application?)   All my mail is going to both accounts.  And it is adding the emails up for both accounts.    How can I remove the Hotmail with the @ sign icon?

  • bwayads Level 1 (0 points)

    that's fine Cheis 112, except I have ZERO message in my iCloud account and yet still showing 147 unread messages in my business email though all messages have been read.

  • Cheis112 Level 1 (0 points)

    Than what is the email account that has the @ symbol icon?

  • Cheis112 Level 1 (0 points)

    Ok .. I followed what other people with the same issue did and it worked.

     

    you need to delete out the email account and add it back in.  In my case, I deleted out all my hotmail accounts and entered it back in using outlook as my choice.  All is good now.  For some reason the upgrade created two identical email accounts. 

  • B danker Level 1 (0 points)

    Same problem for me, tried all the steps highlighted here.  Added Yahoo account back in, and now back to 31 unread when it should be zero.

     

    I'm guessing apple needs a fix or patch for this :(

  • cghera Level 1 (0 points)

    I also have this issue with yahoo mail. The native yahoo mail client shows no unread and mail app shows (1).

    Seems like bug

  • Endeavor251 Level 1 (0 points)

    Same problem. Yahoo mail has an incorrect message count since installing ios7. In addition to the solutions here, I tried marking all messages as unread, then marking them as read using the new "edit" feature in mail.

  • Isaac Ezban Level 1 (5 points)

    Same problem with me using Yahoo Small Business accounts. The new mail count is showing me 7,200 new messages. This is the TOTAL number of messages on my inbox, not the NEW ones. Please Apple solve this issue with yahoo

  • Tony O. Level 1 (0 points)

    Hi,

     

    Same problem here too.  My Yahoo email account is showing 6 new emails, but the icon on my iPad with iOS7 (7.0.3) is showing 15.  I deleted the account, rebooted the iPad and re-added it.  The same 15 unread messages appear.  Waiting patiently for a fix.

  • r56 Level 1 (0 points)

    Same problem here.  Very unsettling.  

  • InternetCloud Level 1 (0 points)

    Same problem here. I think iOS7 has a bug, because Yahoo has not publicised any changes to its service recently.

  • Andrew Stivelman Level 1 (20 points)

    Same problem here with Yahoo mail.  Sometimes it works, sometimes it doesn't.  I have looked at Yahoo mail from all folders in my phone (running 7.0.3 now), as well as in a browser, looked at Inbox (empty), all Trash, Sent, etc. folders and they're completely empty on Yahoo servers.

     

    I thought that 7.0.3 had initially cleared up this issue but it has reappeared, and I don't know how to fix it.

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