HT201318: iCloud storage upgrades and downgrades
Learn about iCloud storage upgrades and downgrades
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All replies
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Helpful answers
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Sep 24, 2013 1:24 PM in response to Siervoby Roger Wilmut1,You can only upgrade your storage in the iCloud preference pane on a computer or iOS device. If you only have access to your Snow Leopard Mac you can only do this by upgrading the System. As you have Snow Leopard and so canot have signed into iCloud you cannot surely have used more than 5GB?
The minimum requirement for iCloud is Lion 10.7.5 (Mountain Lion preferred): the iCloud Preference Pane does not appear on earlier systems - the MobileMe pane appears on Lion and earlier but is non non-functional - you cannot now open or access a MobileMe account.
To make use of iCloud you will have to upgrade your Mac to Lion or Mountain Lion, provided it meets the requirements.
The requirements for Lion are:
- Mac computer with an Intel Core 2 Duo, Core i3, Core i5, Core i7, or Xeon processor
- 2GB of memory
- OS X v10.6.6 or later (v10.6.8 recommended)
- 7GB of available space
To purchase it you will have to ring Apple at the number given at the bottom left of this page.
The requirements for Mountain Lion are:
- OS X v10.6.8 or later
- 2GB of memory
- 8GB of available space
and the supported models are:
- iMac (Mid 2007 or newer)
- MacBook (Late 2008 Aluminum, or Early 2009 or newer)
- MacBook Pro (Mid/Late 2007 or newer)
- Xserve (Early 2009)
- MacBook Air (Late 2008 or newer)
- Mac mini (Early 2009 or newer)
- Mac Pro (Early 2008 or newer)
It is available from the Mac App Store (in Applications).
You should be aware that PPC programs (such as AppleWorks) will not run on Lion or above; and some other applications may not be compatible - there is a useful compatibility checklist at http://roaringapps.com/apps:table
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Sep 24, 2013 1:35 PM in response to Roger Wilmut1by Siervo,Thanks for the info. Actually I am using over 7gb right now and that is why they are sending me emails about upgrading because it ends on the 30th of this month, which means I will lose over 2gb of stuff.
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Sep 24, 2013 2:09 PM in response to Siervoby Roger Wilmut1,If you know someone with a compliant Mac, or can get to an Apple Store, you can sign into iCloud and pay for the extra storage.
If you do this, make sure to sign out afterwards, and change the password at http://appleid.apple.com
If you wish to continue your current storage level, the instructions are here:
http://support.apple.com/kb/HT5527
Scroll down to 'How do I purchase my current plan?' and expand the section applicable to your computer or device.
Though I don't know how you managed to fill 7GB if you can't even sign into it.
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Sep 25, 2013 2:27 AM in response to Roger Wilmut1by Siervo,Signing is no problem from my computer. I've had a .mac account for years and when they went to iCloud, everything just continued on as normal. I had 20gb available to me, but that was only till the end of this month. But, when I am signed into iCloud, there is no place to pay for extra storage. All the directions tell me I need to go into System Preferences and select the iCloud icon which is obviously not there since I am on 10.6.8. Maybe I'll just go and ask a Mac Genius. Thanks anyways.
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Sep 25, 2013 2:34 AM in response to Siervoby Roger Wilmut1,I'm afraid that paying to continue your complimentary storage can only be done from the iCloud preference pane. Taking it to a 'Genius' at an Apple Store would be your best way forward as I suggested - they would be able to do this for you on another Mac.
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Sep 29, 2013 10:45 AM in response to Roger Wilmut1by judyth,The genius was NOT - she allowed me to sign in but not purchase additional iCloud storage. Further, she opened a service file: Tech called immediately tto say that they could do nothing. They referred me to Apple resellers who would not allow the use of their store computers to sign in and purchase storage. "Furious" doesn't come close....
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Sep 29, 2013 11:12 AM in response to Csound1by judyth,No and at this point they are no longer in consideration for purchase. All of our associates and employees have a business issued laptop running 10.6.8.
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Sep 29, 2013 11:24 AM in response to judythby Csound1,Switch to a compatible online system then, Google for example
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Sep 29, 2013 11:32 AM in response to Csound1by judyth,I'm not sure I understand - Google Chrome is a browser, not an OS or is there something newer from Google?
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Sep 29, 2013 11:43 AM in response to judythby Csound1,Google provides email (Gmail) which incorporates calendars, contacts, photos and much more. It's free and works with 10.6.8
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Sep 29, 2013 12:03 PM in response to Csound1by judyth,Yes, we already have Gmail accounts (and Yahoo and Excite and Hotmail et al.) We received a kind message from Roger Wilmut 1 indicating that our *.mac and *.me addresses will continue to function as we have downloaded all of the messages stored on iCloud. Unfortunately, the iCloud warnings do not reflect the current status shown in our account accessed through Safari https://www.icloud.com/#
Randy Singer rocks!
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Sep 29, 2013 12:13 PM in response to judythby Csound1,Then you already know what to expect, and the alternatives to it.
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Sep 29, 2013 12:23 PM in response to Csound1by judyth,Now I do - I no longer expect any help from the Genius Bar or Customer (non)service. My MUG is the goto.