HT201272: Download your past purchases
Learn about Download your past purchases
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Helpful answers
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Sep 26, 2013 2:03 PM in response to Tamara26by norm123,Hello Tamara26
You should get an email for your Pre-order. If you have not, then report the issue to iTunes Store.
iTunes Store: About Pre-orders
http://support.apple.com/kb/HT5714
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
Thanks for using Apple Support Communities.
Regards,
-Norm G.
