duneclimb
Level 1 (24 points)

Q: My iPod will not sync, even though it shows up in iTunes

Each time I try, I receive a message saying that "The iPod 'Jim's new iPod' [its name] cannot be synced.  The required file cannot be found."  As noted, the iPod is clearly connected, as it appears in iTunes.  I have syced this iPod with this MacBook Pro dozens of times in the past.  I have an iPod Classic 160kb, with over 100 GB free and updated to Software Version 2.0.4, and a MacBook Pro, updated to Mac OS 10.7.5 and iTunes 11.1.  Any ideas?  Thanks!

Posted on Sep 24, 2013 3:36 PM

by norm123,Solvedanswer
norm123 norm123
Community Specialists
A:

Hello duneclimb

 

I found an article that pertains to that error and looks to be an issue with syncing photos to your iPod.

 

iTunes: Unable to sync photos

http://support.apple.com/kb/TS3697

 

Thanks for using Apple Support Communities.

 

Regards,

-Norm G.

Posted on Sep 26, 2013 11:59 AM

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duneclimb

Q: My iPod will not sync, even though it shows up in iTunes

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  • Helpful answers

  • by norm123,Solvedanswer

    norm123 norm123 Sep 26, 2013 11:59 AM in response to duneclimb
    Community Specialists
    Sep 26, 2013 11:59 AM in response to duneclimb

    Hello duneclimb

     

    I found an article that pertains to that error and looks to be an issue with syncing photos to your iPod.

     

    iTunes: Unable to sync photos

    http://support.apple.com/kb/TS3697

     

    Thanks for using Apple Support Communities.

     

    Regards,

    -Norm G.

  • by duneclimb,Helpful

    duneclimb duneclimb Sep 26, 2013 1:35 PM in response to norm123
    Level 1 (24 points)
    Sep 26, 2013 1:35 PM in response to norm123

    Thanks!  This did the trick.  Much obliged.

  • by norm123,

    norm123 norm123 Oct 1, 2013 6:28 AM in response to duneclimb
    Community Specialists
    Oct 1, 2013 6:28 AM in response to duneclimb

    Hey duneclimb

     

    Glad it is working for you. If you need anything else post another question and we will get to you as soon as we can. Have a good day

     

    Regards,

    -Norm G.

  • by Le Rascal,

    Le Rascal Le Rascal Jan 31, 2014 10:39 AM in response to norm123
    Level 1 (0 points)
    Jan 31, 2014 10:39 AM in response to norm123

    Hi Duneclimb,

     

    I found this thread and the problem seems similar to mine so thought I would post here first.

     

    I am getting the same thing when I connect my iPhone to my Macbook. Itunes recognizes the phone and starts the sync process. Starts going through it's steps, slows right down, then after a few minutes the 'progress bar' speeds to the end and completes the sync.But when I check my photo albums those on the phone have not synced to the updated content of the album on the laptop.

     

    I kept retrying but to no avail. Hence, I thought removing the photo's altogether might then allow me to start again and reload from scratch. However, even though I uncheck the sync photos box on iTunes, once the phone has gone through the sync process the photo albums are still on the phone. So it seems like I can't even remove albums never mind add or update any of them?

     

    In terms of software, the phone and iTunes are updated to latest versions. The laptop's OS X is not the lateset though, think it's Lion.

     

    Please advise what I need to do to fix this annoying problem?

     

    Thanks,


    Rob