Janni2013
Level 1 (0 points)

Q: Fingerprint authentication for iTunes/Appstore purchasing does not work

I have a new iPhone 5S with iOS 7.0.1 installed. I activated the fingerprint authentication to unlock the iPhone and to use it with iTunes/Appstore purchasing. The unlock procedure works excellent. BUT I only get the Apple-ID/password windows if I try to download or to by an App in Appstore! Nothing happens If I try to use the fingerprint after appearing this authentication window. Is this also a iOS software bug?

 

Greeting from Germany

 

Janni

iPhone 5s, iOS 7

Posted on Sep 25, 2013 1:12 AM

by ckuan,Solvedanswer
ckuan ckuan
Level 7 (34,344 points)
A:

Apple did not say why.

Just avoid the buy button is the only solution.

Posted on Oct 19, 2013 1:53 AM

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Janni2013

Q: Fingerprint authentication for iTunes/Appstore purchasing does not work

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  • by userremoved,

    userremoved userremoved Dec 5, 2014 3:03 AM in response to Janni2013
    Level 1 (0 points)
    Dec 5, 2014 3:03 AM in response to Janni2013

    Hi there,

     

    Did you check:

     

    Settings - General - Passcode & Fingerprint - iTunes & AppStore: ON

     

    Hope it helps,

  • by Janni2013,

    Janni2013 Janni2013 Sep 25, 2013 1:31 AM in response to userremoved
    Level 1 (0 points)
    Sep 25, 2013 1:31 AM in response to userremoved

    Yes I configured this setting of course but no possibility to use the fingerprint for Appstore purchasing.

  • by userremoved,

    userremoved userremoved Dec 5, 2014 3:03 AM in response to Janni2013
    Level 1 (0 points)
    Dec 5, 2014 3:03 AM in response to Janni2013

    Well interesting.

     

    I woud suggest then:

     

    1. Settings - General - Passcode & Fingerprint - iTunes & AppStore: OFF

    2. Settings - iTunes & AppStore - Logout

    3. Settings - General - Reset All Settings

    4. Restart Device

    5. Settings - iTunes & AppStore - Login

    6. Settings - General - Passcode & Fingerprint - iTunes & AppStore: ON

     

    Let me know,

  • by Janni2013,

    Janni2013 Janni2013 Sep 25, 2013 2:11 AM in response to userremoved
    Level 1 (0 points)
    Sep 25, 2013 2:11 AM in response to userremoved

    "Settings - General - Reset All Settings" ??? If it realy works I'll think about that procedure. But just for testing it's not a realy good idea. Then I have to configure all my settings again!!!

  • by userremoved,Helpful

    userremoved userremoved Dec 5, 2014 3:03 AM in response to Janni2013
    Level 1 (0 points)
    Dec 5, 2014 3:03 AM in response to Janni2013

    You can skip that test just try the other ones first, but since normaly for other people is working. You probably have some issue there.

  • by Janni2013,

    Janni2013 Janni2013 Sep 25, 2013 5:21 AM in response to userremoved
    Level 1 (0 points)
    Sep 25, 2013 5:21 AM in response to userremoved

    I tried the following. I disabled the "restriction" setting in "general" and disable the fingerprint setting for App/iTunes purchasing. Then I restarted the iPhone. Then I enabled the fingerprint setting for App/iTunes purchasing. After that the fingerprint can be used for App/iTunes purchasing. BUT if I configure the "require password" setting in "general"  - "restrictions" to "immediate" the the fingerprint authentication for App/iTunes purchasing is NOT working. If set this setting to "15 minutes" the fingerprint authentication is working. But was is trhe reason for that? How can I use the fingerprint authentication for App/iTunes purchasing with "immediate" confirmation? It seems that is another iOS 7 software bug.

  • by pjo59,

    pjo59 pjo59 Oct 18, 2013 10:48 PM in response to Janni2013
    Level 1 (0 points)
    Oct 18, 2013 10:48 PM in response to Janni2013

    I found that if I go to Settings>General>Passcode&Fingerprint>Fingerprints turn off iTunes & App Store then turn it back on. It should prompt you to enter your Apple ID password. When I went back to the app store it prompted me for my fingerprint.

  • by Janni2013,

    Janni2013 Janni2013 Oct 18, 2013 11:34 PM in response to pjo59
    Level 1 (0 points)
    Oct 18, 2013 11:34 PM in response to pjo59

    Yes BUT WITHOUT "immediate" confirmation - right? This is only working with "15 minutes" confirmation. And that's what I can't understand. The fingerprint authentication should work with both settings for App store purchasing. It seems that is a bug.

  • by pjo59,

    pjo59 pjo59 Oct 18, 2013 11:39 PM in response to Janni2013
    Level 1 (0 points)
    Oct 18, 2013 11:39 PM in response to Janni2013

    No. I have mine set to immediate and restrictions turned off.

  • by Janni2013,

    Janni2013 Janni2013 Oct 18, 2013 11:59 PM in response to pjo59
    Level 1 (0 points)
    Oct 18, 2013 11:59 PM in response to pjo59

    That's the point. I turned restrictions ON and set the password required setting to immediate. Because I prefer to use some other restriction settings to prevent access to my iPhone data. And if the restrictions are turned ON the fingerprint authentication is not working for App store purchasing if the password required setting is set to "immediate". And that should not be.

  • by ckuan,Helpful

    ckuan ckuan Oct 19, 2013 1:20 AM in response to Janni2013
    Level 7 (34,344 points)
    Oct 19, 2013 1:20 AM in response to Janni2013

    It is documented. If your Restrictions set to immediately, it will not work for iTunes purchases, it is not a bug.

    Note: Touch ID cannot be used for purchases if Require Password in Settings > General > Restrictions is set to Immediately.

    Full article here

    http://support.apple.com/kb/HT5883

  • by Janni2013,

    Janni2013 Janni2013 Oct 19, 2013 1:36 AM in response to ckuan
    Level 1 (0 points)
    Oct 19, 2013 1:36 AM in response to ckuan

    Thanks for information. Ok it's documented "... Note: Touch ID cannot be used for purchases if Require Password in Settings > General > Restrictions is set to Immediately."

     

    But what is the sense behind this? In my opinion it's a security risk. As an example, I buy something in App store authorising with touch ID. Then I'm searching for other interesting apps and inadvertently click on "buy" some minutes later. As I understand the touch ID authentication will not appear again for authorising - right?

  • by ckuan,Solvedanswer

    ckuan ckuan Oct 19, 2013 1:53 AM in response to Janni2013
    Level 7 (34,344 points)
    Oct 19, 2013 1:53 AM in response to Janni2013

    Apple did not say why.

    Just avoid the buy button is the only solution.

  • by Janni2013,

    Janni2013 Janni2013 Oct 19, 2013 2:08 AM in response to ckuan
    Level 1 (0 points)
    Oct 19, 2013 2:08 AM in response to ckuan

    Ok but I hope Apple will provide a solution in the future to use touch ID with restrictions On and "immediate" authentication.

     

    That's the second point for me that Apple "didn't say why". The other problem in iOS 7 is, that playlists with videos doesn't play in landscape fullscreen with iOS 7. Now the cover flow screen appear if I try this. And Apple also "didn't say why"! But that is posted in some other treads.

     

    Very strange that "Apple didn't say why"!

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