iTunes 11 not recognizing my iPhone 4S?

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The_L1985 Author

Level 1

4 points

iTunes 11 not recognizing my iPhone 4S?

I'm using Windows 8 and just updated to iTunes 11. When it didn't recognize my phone, I tried updating to iOS 7, restarting the phone, restarting the computer...NOTHING has worked.

This isn't like the people getting crashes--iTunes doesn't even know that the phone is connected at all, even though the computer recognizes it as a connected device. I can view the pictures on my phone via "My Computer," but iTunes > File > Devices is completely grayed-out as if there were nothing connected at all.

How do I fix this? I just made a new playlist using my computer and want to put it on my phone as well.

iPhone 4S

Posted on Sep 25, 2013 9:47 AM

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Answer 1

The_L1985 Author

Level 1

4 points

Sep 25, 2013 9:57 AM in response to The_L1985

Also, I don't know if this is relevant, but every time I re-connect my iPhone to the computer it asks whether or not I want to trust the computer. No matter how many times I hit "Trust" it still asks me that. Possibly a related issue?

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Answer 2

Aspire7

Level 1

0 points

Dec 26, 2013 8:51 AM in response to The_L1985

I'm having the exact same problem. How come noone is responding tot his guys question? Apple is supposed to be this big community of tech folks and noone is pitchin in to help with a common problem...

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Answer 3

itzbilly

Level 1

3 points

Dec 26, 2013 9:30 PM in response to The_L1985

same exact issue. no one is touching this issue with a 10 foot pole. 1200 views on this topic and not a single response. meanwhile i'm browsing through hundreds of posts with less than 20 views and having 3-4 posts from community specialists.

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Answer 4

Aspire7

Level 1

0 points

Dec 27, 2013 9:44 AM in response to The_L1985

Alright, just got off the phone with apple technical support, and they walked me right through it. First I went to uninstall a program, and uninstalled itunes, apple software update, apple mobile device support, and bonjour in that order. After that I went back to the apple site to download itunes, and after it downloaded I plugged in my phone, and it showed right up. Now I'm not exactly sure which one i uninstalled after uninstalling itunes, but the lady said it had to be in the order she told me, but I forget. I honestly don't think it has to be in any particular order, just as long as you uninstall itunes first and bonjour last, along with the other two uninstalled in the middle, you should be ok. Anyways, I turned my windows firewall off for this whole process, just to make sure. Hope this helps...

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Answer 5

itzbilly

Level 1

3 points

Dec 27, 2013 9:51 AM in response to Aspire7

Thanks for updating us..

Unfortunately I've already tried that and it didn't work for me :| perhaps I'll have to call them myself..

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Answer 6

Aspire7

Level 1

0 points

Dec 27, 2013 9:55 AM in response to itzbilly

Probably your best bet. They helped me out, so hopefully they can do the same for you.

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Answer 7

itzbilly

Level 1

3 points

Dec 27, 2013 9:56 AM in response to Aspire7

Were you still under applecare? Did they charge you for the call?

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Answer 8

Aspire7

Level 1

0 points

Dec 27, 2013 9:59 AM in response to itzbilly

I don't even know what AppleCare is. I just called verizon wireless customer service and told them what was goin on, and they transferred me to apple and we went from there. I hope I wasn't charged. They didn't say anything about chargin me, but I guess I'll see on my next bill...

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