Imported .mp4 videos won't play in iTunes if media kind changed

Question

Level 1

5 points

Imported .mp4 videos won't play in iTunes if media kind changed

I have been trying to import several .mp4 files from my finder into iTunes. I had this problem before the most recent upgrade to 11.1. Immediatley upon import, I can launch. However, it imports into the "home video" tab where it doesn't belong. If I change the type to "movie", It will not launch when I press play. I am dragging and dropping from the finder into iTunes. I also tried file>add to library and had the same issue. It appears that if I were to leave it as a "home video", it would work fine. However, if I change it to "movie", it becomes a dead file. Changing it back to "home video" does not fix the file. What gives? Am I importing it wrong?

MacBook Pro (17-inch Mid 2009), OS X Mountain Lion (10.8.4)

Posted on Sep 25, 2013 10:12 AM

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Answer 1

smkralik

Level 1

13 points

Oct 17, 2013 3:00 AM in response to jShizz

Same problem, however I notice that when I attempt to play the movies I have imported (into Home Videos), they do not play at all. Instead, I can navigate chapters, frames, fast-forwarding, etc., but it won't actually play. It doesnt matter if I have marked them as watched/unwatched, Movie/Home Video, or anything else. These movies were ripped from DVD to iTunes ready .m4v files (with the original DVD Surround Sound audio) using the program "Handbrake" (fully updated version). QuickTime plays the movies just fine, and allows me to turn on/off the subtitles. If QT can play it, there should be no reason for iTunes not to play them, so I just don't understand.

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Answer 2

Nov 4, 2013 9:21 PM in response to jShizz

I was having this exact same problem. The only thing I can find is the resolution: 720p files, I can change from 'home video' to 'movie' without any issue. 1080p files do exactly what you described when I try to switch the media kind. I'm not really a computer person, so I don't know if that's the actual issue, or how to change movies from 1080 to 720, but I know I was extremely frustrated just not knowing why it wasn't working, so I thought I'd mention this.

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Answer 3

joe1318

Level 1

9 points

Nov 13, 2013 10:09 AM in response to jShizz

I am also now having this issue. I have never experienced this before with any other movie I have transferred to iTunes. I can play them in QuickTime but not iTunes. They open in iTunes but it won't play...and like smkralik said, it lets you navigate the movie EXCEPT watch it. I've tried everything I can think of and nothing has remedied the issue. Hopefully, someone can come up with a fix.

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Answer 4

Nov 16, 2013 1:56 PM in response to jShizz

I am also having this issue. Plays fine in Quicktime, not in iTunes.

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Answer 5

emburg

Level 1

14 points

Feb 27, 2014 7:21 PM in response to jShizz

Yep me too. Any one have a solution yet?

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Answer 6

ratill3

Level 1

8 points

Mar 16, 2014 4:25 PM in response to jShizz

I've got the same thing happening. With arbitrary mp4 files. Some play, others don't. Some freeze iTunes when I change their info. But they all work fine inquicktime.

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Answer 7

Apr 17, 2014 7:48 PM in response to jShizz

I just developed the same problem. Anything from anyone on this?

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Answer 8

jShizz Author

Level 1

5 points

Apr 18, 2014 5:31 PM in response to jShizz

I can tell you since I originally posted this issue, my mac has crashed and everything has been rebuilt. I just imported a movie, which went into home movies, but when I changed it to "movie" it appears to be playing fine. So, maybe just a glitch?

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