I keep getting emails telling me to reduce the amount of storage you are using or purchase a storage plan, but when I click Manage my Storage Plan the plan I want isn't available. I've been trying to get help on this topic for a week.
What is your current plan and what plan are you trying to choose? Also, are you a former MobileMe user who's free upgrade is about to expire?
MobileMe user -- I figured it out. Duh. I already had the 20G plan and just needed to renew it. Thanks for the prompt reply!
You're welcome.
I just received this email too and its July 2015, yet the subject line states:
Reduce the amount of iCloud storage you are using by September 30, 2013.
First, its not 2013 anymore. I cant believe Apple would send out emails and not check their subject lines OR their dates.
Second, I have used 0.2 GB of 5 GB free plan and I do not send photos (or anything for that matter) to the "cloud".
So I dont believe this email is authentic at all. I am not clicking on anything..
I just got the same message this morning.
AnthonyNC wrote:
I just received this email too and its July 2015, yet the subject line states:
Reduce the amount of iCloud storage you are using by September 30, 2013.
First, its not 2013 anymore. I cant believe Apple would send out emails and not check their subject lines OR their dates.
Second, I have used 0.2 GB of 5 GB free plan and I do not send photos (or anything for that matter) to the "cloud".
So I dont believe this email is authentic at all. I am not clicking on anything..
What is the senders email address
I received it too. I agree with you (AnthonyNC / Csound1).
All I have done is ask a question, to which there has not been an answer.
My apologies. I see now that AnthonyNC made the statement for which I agree. The sender's email is noreply@insideicloud.icloud.com.
Well now, that is not an Apple email (they come from someone@Apple.com) so this clearly is a scam.
I plan to ignore it.
In case someone from Apple sees this, please know the only URL within the email body appears to be a valid Apple site. (https://support.apple.com/kb/HT5527) The grammar and spelling look good which is not always the case with scams. The email layout and appearance looks like other Apple emails, and the help links along the bottom are all valid Apple links. I hovered over each and compared them to the Apple site links.
Reply-To: noreply@insideicloud.icloud.com
ip address = 17.171.37.79 which domain tools shows as United States Charlotte Apple Inc.
http://whois.domaintools.com/17.171.37.79
So now I am confused. Still not responding to it. My iCloud account is perfectly fine.
I have forward my email to abuse@apple.com. Let them tell me I am wrong. I also hit spam on my email client.
You were not wrong. Apple has sent an email to me to let me know the previous email was erroneous. I am guessing you received one too. We were correct that it was an error by Apple.
Yes, I too received that email today. Very odd all around but at least its settled.
Reduce the amount of iCloud storage you are using by September 30, 2013 emails
