DanDowling
Level 1 (0 points)

Q: Album won't download from iPad

I preordered an album in itunes from my iPad, when the album was released I click to purchase it, however it never downloaded and hasn't charged my account at all.  It is now just sat at 'purchased', and won't allow me to download.  I've never downloaded using itunes before.  Please help???

iPad (3rd gen) Wi-Fi + Cellular, iOS 7

Posted on Sep 25, 2013 11:28 AM

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DanDowling

Q: Album won't download from iPad

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  • by matt00,

    matt00 Sep 27, 2013 4:39 PM in response to DanDowling
    Level 5 (4,015 points)
    Sep 27, 2013 4:39 PM in response to DanDowling

    Hey DanDowling,

     

     

    Thanks for the question. I understand you are having issues with downloading a pre-ordered item. The following article outlines the procedure of pre-orders and redeeming the download:

     

    Downloading a pre-ordered item

     

    When a pre-order item becomes available, you will receive an email letting you know your pre-order is available for download.

     

    If you've enabled iTunes to automatically download prepurchased content, then your pre-order content may already be downloaded to your library. If not, simply click the download link provided within your email notification, and your pre-order content will begin to download. Alternatively you can use the "Check for Available Downloads" feature in iTunes on your computer by choosing Store > Check for Available Downloads to begin downloading your pre-order.

     

    iTunes Store: About Pre-orders

    http://support.apple.com/kb/HT5714

     

     

    Thanks,

     

    Matt M.