3 Replies Latest reply: Sep 25, 2013 9:00 PM by Kappy
squirreljuice Level 1 (0 points)

Hello all,


For some time now (as in, I cant remember the last time my computer actually updated), whenever I shut my computer down and it attempts to install the software updates, Software Update completely halts my computer. I get a gray screen and the top menu will still be on the screen saying that it is running Software Update, along with all the file, edit, etc menues on the bar as well. None of these menus respond to clicking on them. The mouse moves, but that is all I can get the computer to do. I have left it like this overnight, hoping that that would fix the problem, but in the morning the computer is still stuck on the gray screen. I am currently on 10.7.5. Does anyone know how I might be able to fix this?




MacBook (13-inch Mid 2010), Mac OS X (10.7.5)
  • Kappy Level 10 (263,335 points)

    There is no upgrade from 10.7.5 except to Mountain Lion. You must purchase that upgrade from the App Store.


    You can upgrade to Mountain Lion from Lion or directly from Snow Leopard. Mountain Lion can be downloaded from the Mac App Store for $19.99.


    If you sign into the App Store and try to purchase Mountain Lion but the App Store says your computer is not compatible then you may still be able to upgrade to Lion per the following information.



    Upgrading to Mountain Lion


    To upgrade to Mountain Lion you must have Snow Leopard 10.6.8 or Lion installed. Purchase and download Mountain Lion from the App Store. Sign in using your Apple ID. Mountain Lion is $19.99 plus tax. The file is quite large, over 4 GBs, so allow some time to download. It would be preferable to use Ethernet because it is nearly four times faster than wireless.


         OS X Mountain Lion - System Requirements


           Macs that can be upgraded to OS X Mountain Lion


             1. iMac (Mid 2007 or newer) - Model Identifier 7,1 or later

             2. MacBook (Late 2008 Aluminum, or Early 2009 or newer) - Model Identifier 5,1 or later

             3. MacBook Pro (Mid/Late 2007 or newer) - Model Identifier 3,1 or later

             4. MacBook Air (Late 2008 or newer) - Model Identifier 2,1 or later

             5. Mac mini (Early 2009 or newer) - Model Identifier 3,1 or later

             6. Mac Pro (Early 2008 or newer) - Model Identifier 3,1 or later

             7. Xserve (Early 2009) - Model Identifier 3,1 or later


    To find the model identifier open System Profiler in the Utilities folder. It's displayed in the panel on the right.


         Are my applications compatible?


             See App Compatibility Table - RoaringApps.


         For a complete How-To introduction from Apple see Upgrade to OS X Mountain Lion.

  • squirreljuice Level 1 (0 points)

    I did a little more trial and error stuff and it is the Security Update that is locking my computer on the gray screen. Everything else was fine. How might I be able to get the security update installed?

  • Kappy Level 10 (263,335 points)

    Look for those updates at www.apple.com/support/downloads/