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I have upgraded my iPad 2 from ios6 to ios7 and now my 3G doesn't work. It seems that the APN settings aren't being retained and the network can't be recognised. Can you please advise how to fix this.
iPad 2 Wi-Fi + 3G, iOS 7
Hi, Bodnek99.
Thank you for visiting Apple Support Communities.
If you have the APN settings for your carrier, here are the best resources to adjust these settings.
iOS: About cellular data network settings (viewing or editing the APN)
http://support.apple.com/kb/HT2283
iOS: Editing APN settings using iPhone Configuration Utility
http://support.apple.com/kb/HT4839
Cheers,
Jason H.
This is happening to a lot of people. iOS 7 seems to be knocking out the baseband chip on some iOS devices. My case has been escalated to engineering and I'm expecting a call back on Monday.
I can't even get into any cellular-related settings because it can't read the SIM. The SIM works fine when put into an iPhone 4.
Thanks Andrew, I will be interested in hearing the outcome from the call back.
Are you getting a signal from your provider? If so, it's par for the course that major iOS upgrades can blank out your APN settings. If you can access those make sure they match what your provider settings are. If you don't know them just Google the name of your provider and APN and the results should help.
I had to take various screenshots and pictures of the SIM. So they're still investigating my case.
Thanks Andrew. Yes, I have the bars and while I can input the APN settings these aren't being saved or retained. Its getting to be a real pain as I can't use the iPad for internet purposes outside of the house.
There is an alternate solution if you have taken backup in your computer via itunes before upgrading to i.o.s7.
After upgrade you will be able to use only itunes 11.1 or above. Connect your iphone and open itunes.Click iphone menu. New window will open in which we have the option "reset iphone". Click and allow your phone to reset back up settings. After reset your iphone will get restart automatically.and the settings including the APN setting will be restored.
Note:- IOS will be remaining on ios7 itself.
Same will be applicable for IPAD too.
Regards,
Srijith
Hello, has anybody found another solution instead of using the iPad backup?
Because mine is also like that.
Regards
well guys i have a at&t iphone 4 with straight talk and i couldn't connected to internet because can't make changes to apn settings, so connect to wifi and go to this browser www.iapnupdatetfdata.straighttalk.com it should take you to straight talk install app and than disconnect from wifi and turn off and back on and it should work i had to do it twice but my phone is working with straighttalk and my phone is not unlock. i don't know if this will help
iPad can't connect to 3G after upgrade
