4 Replies Latest reply: Oct 15, 2013 7:11 PM by Kenichi Watanabe
BFDIII Level 1 Level 1 (0 points)

When I connect my iPod Shuffle to my MacBook Pro, iTunes launches, begins to sync files and charge the iPod. Moments later, an alert message will appear in iTunes erroneously saying that the iPod has been removed before being properly ejected. I have no similar problems with my iPod classic nor any other USB device. The iPod Shuffle otherwise functions properly. Any advice?


iPod shuffle, Mac OS X (10.7.5)
  • 1. Re: iPod Shuffle spontaneously disconnects from iTunes
    Kenichi Watanabe Level 7 Level 7 (30,030 points)

    It could be a problem with the USB port, the USB cable, or the shuffle itself.

     

    For the USB port, it seems to be working because it works with your other iPod.  However, if you have other USB devices connected at the same time (such as your other iPod), I would shut down (power off) the Mac and disconnect all USB devices including hub.  Do this to Reset the shuffle

     

    http://support.apple.com/kb/HT1655

     

    (also, if you can note which shuffle model you have and include that info if you need to post back.)

     

    Start up the Mac, run iTunes, and connect the shuffle to a direct USB port on the Mac  This is to test if there might be a power-related issue or USB conflict between devices.

     

    To rule out faulty USB cable as the cause, if possible, try a different USB cable, or try the one you have with another shuffle.

     

    Does the shuffles stay connected long enough for you to go to its Summary screen in iTunes, to make setting changes?

  • 2. Re: iPod Shuffle spontaneously disconnects from iTunes
    BFDIII Level 1 Level 1 (0 points)

    Thanks for this response.

    It's a 4th generation Shuffle.

    I have ruled out the cable and the USB as the source of the problem.

    I am sometimes able to connect long enough to view the Summary screen.

  • 3. Re: iPod Shuffle spontaneously disconnects from iTunes
    BFDIII Level 1 Level 1 (0 points)

    Is anyone else experiencing this problem?

  • 4. Re: iPod Shuffle spontaneously disconnects from iTunes
    Kenichi Watanabe Level 7 Level 7 (30,030 points)

    If you can view the shuffle's Summary screen long enough, look at the setting for Enable disk use.  If it is currently not checked, see if enabling this setting makes a difference.  This will keep the shuffle's disk mounted by the system continously, until it is manually "ejected" when you want to disconnect the shuffle.