HT202180: Turn on Automatic Downloads for iTunes Store, App Store, and iBooks Store purchases

Learn about Turn on Automatic Downloads for iTunes Store, App Store, and iBooks Store purchases
iguanavana
Level 1 (0 points)

Q: Music preorder question!

I preordered an album that came out today. In iTunes is says every song on the album is purchased, but i dont have any access to the songs i cant play them and they arent in my music library. What do I do?

iPhone 5, iOS 7, iTunes

Posted on Sep 25, 2013 3:25 PM

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iguanavana

Q: Music preorder question!

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  • by matt00,

    matt00 Sep 27, 2013 12:23 PM in response to iguanavana
    Level 5 (4,015 points)
    Sep 27, 2013 12:23 PM in response to iguanavana

    Hey iguanavana,

     

     

    Thanks for the question. I understand you are having issues with downloading a pre-ordered item. The following article outlines the procedure of pre-orders and redeeming the download:

     

    Downloading a pre-ordered item

     

    When a pre-order item becomes available, you will receive an email letting you know your pre-order is available for download.

     

    If you've enabled iTunes to automatically download prepurchased content, then your pre-order content may already be downloaded to your library. If not, simply click the download link provided within your email notification, and your pre-order content will begin to download. Alternatively you can use the "Check for Available Downloads" feature in iTunes on your computer by choosing Store > Check for Available Downloads to begin downloading your pre-order.

     

    iTunes Store: About Pre-orders

    http://support.apple.com/kb/HT5714

     

     

    Thanks,

     

    Matt M.