1 Reply Latest reply: Sep 27, 2013 12:23 PM by matt00
iguanavana Level 1 Level 1 (0 points)

I preordered an album that came out today. In iTunes is says every song on the album is purchased, but i dont have any access to the songs i cant play them and they arent in my music library. What do I do?


iPhone 5, iOS 7, iTunes
  • 1.
    matt00 Community Specialists Community Specialists (3,790 points)

    Hey iguanavana,

     

     

    Thanks for the question. I understand you are having issues with downloading a pre-ordered item. The following article outlines the procedure of pre-orders and redeeming the download:

     

    Downloading a pre-ordered item

     

    When a pre-order item becomes available, you will receive an email letting you know your pre-order is available for download.

     

    If you've enabled iTunes to automatically download prepurchased content, then your pre-order content may already be downloaded to your library. If not, simply click the download link provided within your email notification, and your pre-order content will begin to download. Alternatively you can use the "Check for Available Downloads" feature in iTunes on your computer by choosing Store > Check for Available Downloads to begin downloading your pre-order.

     

    iTunes Store: About Pre-orders

    http://support.apple.com/kb/HT5714

     

     

    Thanks,

     

    Matt M.