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Sep 27, 2013 12:08 PM in response to dewyrosecapby matt00,Hey dewyrosecap,
Thanks for the question. I understand you are experiencing issues creating a backup. The following articles may help to resolve your issue, based on how you are attempting to create the backup:
iOS: Troubleshooting backup issues in iTunes
http://support.apple.com/kb/TS2529
iCloud: Troubleshooting creating an iCloud backup
http://support.apple.com/kb/TS3992
Thanks,
Matt M.