Q: not allowing OS upgrade due to not being allowed to backup iphone

Hey dewyrosecap,

Thanks for the question. I understand you are experiencing issues creating a backup. The following articles may help to resolve your issue, based on how you are attempting to create the backup:

iOS: Troubleshooting backup issues in iTunes

http://support.apple.com/kb/TS2529

iCloud: Troubleshooting creating an iCloud backup

http://support.apple.com/kb/TS3992

Thanks,

Matt M.