11 Replies Latest reply: Jun 14, 2014 7:48 AM by Sulu Marius
sethc33 Level 1 Level 1

I tried to set up my fingerprint upon the initial set up, but it failed for some reason. I keep trying to set up my fingerprint again, but it keeps saying 'Sorry, the operation was not successful. Please go back and try again.' However, when I do go back to try again, it automatically keeps going to this fail screen. What do I do now to set up my fingerprint?

iPhone 5s, iOS 7
  • dleonhardt Level 1 Level 1

    I had this problem, but was able to fix it by doing a hard reset. See if that works for you!

  • pedro d Community Specialists Community Specialists

    Hello there, SethC33.


    dleaonhardt offers a good option. If that doesn't work for you, the following Knowledge Base article offers up some additional steps for troubleshooting Touch ID:


    iPhone 5s: Using Touch ID




    Troubleshooting Touch ID

    1. Ensure that your fingers and the Home button are clean and dry.*
      Note: Cover the Home button completely. Don't tap too quickly, don't press down hard, and don't move your finger while Touch ID is scanning.
    2. Tap Settings > General > Passcode & Fingerprint > Fingerprints and verify:
      1. Passcode Unlock or iTunes & App Store is enabled.
      2. One or more fingerprints have been enrolled.
    3. If one finger isn't working, tap Edit in Settings > General > Passcode & Fingerprint > Fingerprints > Editto delete and then reenroll the finger.
    4. If that finger still isn't working, try enrolling a different finger.
    5. If you are unable to enroll any of your fingers, take your iPhone 5s to an Apple Retail Store, Apple Authorized Service Provider, or contact AppleCare for further assistance.

    If you are unable to complete Touch ID registration in iOS Setup Assistant, restart your iPhone 5s.

    * Moisture, lotions, sweat, oils, cuts, or dry skin may affect fingerprint recognition. Certain activities can also temporarily affect fingerprint recognition, including exercising, showering, swimming, cooking, or other conditions or changes that affect your fingerprint.

    Thanks for reaching out to Apple Support Communities for answers to your issue.



    Pedro D.

  • krunk4ever Level 1 Level 1

    Restarting the phoen fixed the issue for me.

  • The Seneschal Level 1 Level 1

    Seth and everybody else with tis problem... got my 5s today and was just setting up fingerprint recognition... land line rang half way through initial phase and when I came back to iPhone, of course, the action had failed... same message as Seth, no way to re-try.


    Pedro's response does not deal with issue.


    Krunk4ever solution worked for me.


    Switch phone off and boot again....


    Problem solved, now got thumb and forefinger recognised!

  • What The Fox Says Level 1 Level 1

    Funny how u say Apple's response doesn't deal with the issue...when it clearly states:

    If you are unable to complete Touch ID registration in iOS Setup Assistant,restart your iPhone 5s.

    and Krunk4ever was just reiterating that.


    Maybe you should try reading the entire post instead of glazing over things.



  • ameerali19 Level 1 Level 1

    where did you bought this  phone ???


    with warranty ?? if under warranty , pls contact apple


    I noticed the problem while changing LCD in iphone 5S ,

    i think apple have setup something in between its orginal lcd come with the phone and motherboad.


    when i try with another orginal LCD  unit (from another phone) , it wont work the fingerprint and vise reverse in another phone too


    i tried in5 phones  by changing the LCD unit , i m getting  the error failed setup finger print ..

    when i put its orginal LCD back it works

  • ssohn Level 1 Level 1

    I am having the exactly the same problem. As soon as I hit add a fingerprint, it goes straight to failed.

    The problem is that I bought this iPhone directly from ColorWare, not Apple.


    And I am suspicious that may Colorware switched the original LCD from mine to someone's during color custom process, if you are correct about LCD unit.


    Does anyone have a way to fix this Touch ID issue other than switching the LCD unit?

  • xietong007 Level 1 Level 1

    I have the same problem with my 5S. But I tried all the methods (like restart again and again, reinstall the iOS),  and  I failed.  Is there any other possibility to fix this problem ?

  • i52 Level 1 Level 1

    Same problem!


    5 turn on/off cycles helped me, along with that I also:

    - Turned off passcode

    - Turned airplane mode on

    - Erased all "additional" settings


    Good luck guys!

  • johnppp Level 1 Level 1

    This problem appeared after changing LCD. Broken glass is not warranty case. Does Apple want us to buy new phone this way after glass is broken?

  • Sulu Marius Level 1 Level 1


    After I did an Hard Reset the button start working, but how I did it is press on buttons ON + Home B. to shut down the phone and after that press it again to turn on, release the buttons and when you see the apple logo press them again and phone will go Off again and then power on normally.

    Hope will work for you...