When tapping the Voicemail button, iPhone calls voicemail instead of displaying the Visual Voicemail list

I can no longer see a visual list of voicemails as of today so my voicemail became full and I missed important calls. Calls also went to voice mailbox immediately with no ringer. I'm techno illiterate so I need voicemail for dummies explanation.

This solution finally worked for me! The process (in my case) was to first call voice mail and change my voice mail password, then go to Settings on the iPhone, tap Phone and then tap Change Voicemail Password. Once I input my new password twice, iPhone saved it. Then I turned the phone off and back on and...Voila! Visual voice mail. Thanks!

I just purchased an iPhone 7plus and I have the same problem. Sad that when I was at the setup table at North Park Center Dallas they did not tell me what to do for the voicemail (Crucial). Maybe they need to have a check list on an iPad so they make sure they get all setup for their customers. Went into settings and set up new password for voice mail for some reason it would not set up kept the wording saying Saving. I ended up having to go back to settings and do it again that made it work.

This worked for me. Thanks for posting. My screen busted so I got a new phone and the new phone didn't give me the option to set up visual voicemail, it just called the voicemail box...So I changed my password while I was called into the voicemail box and afterwards my visual voicemail worked. Doesn't make sense but it worked!

THANK YOU! I've just upgraded to the latest iPhone 10.3.1 and my voicemail had the same problem - dialing the number. I used your step 4 and it's back to normal. Thanks for taking the time to post your solution!

Hello there, cctbeef.

It seems you have come from the Knowledge Base article that has the steps you need to try for resolving your exact issue:

iPhone: Troubleshooting voicemail

http://support.apple.com/kb/TS4430

Specifically:

Resolution

Follow these steps to troubleshoot voicemail issues on your iPhone:

1. Restart your iPhone.
2. Check for a carrier settings update.
3. Update your iPhone to the latest version of iOS.
4. Ensure that your voice mailbox is set up properly. You can verify this by dialing your phone number from your iPhone.
5. Make sure that you have a good cellular network connection. You can verify this by seeing whether you can make an outgoing call.
6. Call your iPhone from another phone and attempt to leave yourself a voicemail.
7. Reset your network settings by tapping Settings > General > Reset > Reset Network Settings.
8. Contact your carrier and ensure your iPhone is properly configured with the voicemail feature on your plan.

Thanks for reaching out to Apple Support Communities.

Cheers,

Pedro D.

I have tried everything listed here and I still don't see the visual voice mail.

I plan to download apps that provide this feature. Apple you disappoint me 😟

I had that problem and the steps provided by Apple did not work for iOS9. I took my phone into an Apple store. In the past, they have been more help than the phone support. The guy there tried a few things then tried calling my carrier (AT&T). He spoke "reset voicemail passcode," or something like that. I got a text with a new 4 digit passcode for voicemail. We went to voicemail, I entered the code, and everything was working fine. Problem fixed. Now - I may have left out something he did, because of other events happening. But give that a try. It did NOT reset the passcode for my iPhone, just the voicemail. The advice to "contact your carrier" is not exactly the most helpful.

When I had trouble with my visual voicemail on my iPhone 4s disappearing I got extremely lucky and was connected to a very patient, knowledgeable support advisor who gave me a quick and guaranteed method for cutting to the chase on resolving problems with Apple products online rather than going to an Apple store or spending hours trying to get help without paying additional money for that support. I’m going to list the steps in order. Follow them and you’ll be a satisfied Apple product owner.

1. Go to this link: https://getsupport.apple.com/GetproductgroupList.action While you’ll see what appears to be the usual screen if you click on the product you need, in this case my iPhone 4s, it’ll take you to the next site, https://getsupport.apple.com/Issues.action
2. You’ll be presented with various problems you might be encountering. I clicked on Phone, Messages & Cellular Data. Once I clicked on Phone, Messages & Cellular Data I was given a more detailed list of problems.
3. I clicked on Voicemail not working as expected. Once I clicked on that, I was immediately taken to a page titled, “How would you like to get help?” You can choose Chat, Talk to Apple Support Now (by phone), Schedule a Call, and Call Apple Support Later. I would rather speak with a person right away rather than use any of the other choices, so I chose Talk to Apple Support Now. It tells you to give them your phone number and Apple Support will call you now and give you the amount of time before they call.

If you’re as fortunate as I, you’ll get a really excellent Support Advisor and be able to resolve your issue. Good luck!

All--

The iOS 9 upgrade apparently wiped out my voicemail password, so AT&T defaulted to regular voicemail.

Recommendation: either call your carrier, or go to their website, and reset your voicemail password.

Then enter the password if necessary, or change it, in Settings.

When I did that simple thing, about 7 voicemails showed up and Visual Voicemail was back in business.

Simpler than I feared and kept me from having to wipe out network settings (which includes WiFi etc) and start over.

Good luck!

Thanks this worked for me. Here is the URL for ATT reset password support page. I was able to reset the password using the myATT app.

http://www.att.com/esupport/article.jsp?sid=52649&cv=820&br=BR&ct=9005838&pv=2

THANK YOU :-) saved me alot of headaches

I just got off the phone with tech support from my carrier for the same issue. What fixed it was a)ensuring my voicemail password was not set up to be "bypassed" on their voicemail system b)tech support resetting the password c)powering down the phone, removing the sim card, replacing, and powering back up. So relieved!

hii when i tap on voicemail it calls to some number instead of setting a new greeting.

I will tell you what worked for me.

I had just switched carriers from AT&T to Consumer Cellular, and I was frustrated that the Visual Voicemail was not working on my iPhone6+. As in your case, cctbeef, when I clicked on the Voicemail tab it dialed my voicemail automatically. Here is what I did that made Visual Voicemail work for me:

1. I checked to make sure Consumer Cellular supports Visual Voicemail -- it does.

2. I dialed my new Consumer Cellular voicemail over the phone and created a password.

3. I spoke with customer service at Consumer Cellular, and they changed some settings on my account, then had me power off my phone. When I powered it back on, they were surprised that Visual Voicemail was not working.

4. While I was waiting to be connected to their tech support, I went into settings-->phone-->change voicemail password. I changed my voicemail password to be the same as what I created in step #2 and voila--my Visual Voicemail works!

Hope this helps somebody else with the same problem. Good luck.