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Q: When tapping the Voicemail button, iPhone calls voicemail instead of displaying the Visual Voicemail list

When tapping the Voicemail button, iPhone calls voicemail instead of displaying the Visual Voicemail list

iPhone, iOS 7

Posted on Sep 25, 2013 4:59 PM

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Q: When tapping the Voicemail button, iPhone calls voicemail instead of displaying the Visual Voicemail list

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  • Helpful answers

  • by pedro d,

    pedro d pedro d Sep 27, 2013 6:20 AM in response to cctbeef
    Community Specialists
    Sep 27, 2013 6:20 AM in response to cctbeef

    Hello there, cctbeef.

     

    It seems you have come from the Knowledge Base article that has the steps you need to try for resolving your exact issue:

     

    iPhone: Troubleshooting voicemail

    http://support.apple.com/kb/TS4430

     

    Specifically:

    Resolution

    Follow these steps to troubleshoot voicemail issues on your iPhone:

    1. Restart your iPhone.
    2. Check for a carrier settings update.
    3. Update your iPhone to the latest version of iOS.
    4. Ensure that your voice mailbox is set up properly. You can verify this by dialing your phone number from your iPhone.
    5. Make sure that you have a good cellular network connection. You can verify this by seeing whether you can make an outgoing call.
    6. Call your iPhone from another phone and attempt to leave yourself a voicemail.
    7. Reset your network settings by tapping Settings > General > Reset > Reset Network Settings.
    8. Contact your carrier and ensure your iPhone is properly configured with the voicemail feature on your plan.

    Thanks for reaching out to Apple Support Communities.

     

    Cheers,

    Pedro D.

  • by karenmendy,

    karenmendy karenmendy Sep 16, 2015 10:19 PM in response to pedro d
    Level 1 (0 points)
    Sep 16, 2015 10:19 PM in response to pedro d

    I can no longer see a visual list of voicemails as of today so my voicemail became full and I missed important calls. Calls also went to voice mailbox immediately with no ringer. I'm techno illiterate so I need voicemail for dummies explanation.

  • by Symmetry1,

    Symmetry1 Symmetry1 Sep 24, 2015 12:04 PM in response to pedro d
    Level 1 (0 points)
    Sep 24, 2015 12:04 PM in response to pedro d

    I have tried everything listed here and I still don't see the visual voice mail.

     

    I plan to download apps that provide this feature. Apple you disappoint me

  • by MichaelPlog,Apple recommended

    MichaelPlog MichaelPlog Sep 24, 2015 12:12 PM in response to cctbeef
    Level 1 (5 points)
    Sep 24, 2015 12:12 PM in response to cctbeef

    I had that problem and the steps provided by Apple did not work for iOS9. I took my phone into an Apple store. In the past, they have been more help than the phone support. The guy there tried a few things then tried calling my carrier (AT&T). He spoke "reset voicemail passcode," or something like that. I got a text with a new 4 digit passcode for voicemail. We went to voicemail, I entered the code, and everything was working fine. Problem fixed.  Now - I may have left out something he did, because of other events happening. But give that a try. It did NOT reset the passcode for my iPhone, just the voicemail.  The advice to "contact your carrier" is not exactly the most helpful.

  • by karenmendy,

    karenmendy karenmendy Sep 26, 2015 6:30 PM in response to cctbeef
    Level 1 (0 points)
    Sep 26, 2015 6:30 PM in response to cctbeef

    When I had trouble with my visual voicemail on my iPhone 4s disappearing I got extremely lucky and was connected to a very patient, knowledgeable support advisor who gave me a quick and guaranteed method for cutting to the chase on resolving problems with Apple products online rather than going to an Apple store or spending hours trying to get help without paying additional money for that support. I’m going to list the steps in order. Follow them and you’ll be a satisfied Apple product owner.

    1. Go to this link: https://getsupport.apple.com/GetproductgroupList.action While you’ll see what appears to be the usual screen if you click on the product you need, in this case my iPhone 4s, it’ll take you to the next site, https://getsupport.apple.com/Issues.action
    2. You’ll be presented with various problems you might be encountering. I clicked on Phone, Messages & Cellular Data. Once I clicked on Phone, Messages & Cellular Data I was given a more detailed list of problems.
    3. I clicked on Voicemail not working as expected. Once I clicked on that, I was immediately taken to a page titled, “How would you like to get help?”  You can choose Chat, Talk to Apple Support Now (by phone), Schedule a Call, and Call Apple Support Later. I would rather speak with a person right away rather than use any of the other choices, so I chose Talk to Apple Support Now. It tells you to give them your phone number and Apple Support will call you now and give you the amount of time before they call.

    If you’re as fortunate as I, you’ll get a really excellent Support Advisor and be able to resolve your issue. Good luck!

  • by CMNDC,

    CMNDC CMNDC Sep 30, 2015 10:55 PM in response to cctbeef
    Level 1 (0 points)
    Sep 30, 2015 10:55 PM in response to cctbeef

    All--

    The iOS 9 upgrade apparently wiped out my voicemail password, so AT&T defaulted to regular voicemail. 

    Recommendation:  either call your carrier, or go to their website, and reset your voicemail password.

    Then enter the password if necessary, or change it, in Settings.

    When I did that simple thing, about 7 voicemails showed up and Visual Voicemail was back in business.

    Simpler than I feared and kept me from having to wipe out network settings (which includes WiFi etc) and start over.

    Good luck!

  • by gmp007,

    gmp007 gmp007 Oct 3, 2015 4:35 AM in response to CMNDC
    Level 1 (0 points)
    Oct 3, 2015 4:35 AM in response to CMNDC

    Thanks this worked for me.  Here is the URL for ATT reset password support page.  I was able to reset the password using the myATT app.

    http://www.att.com/esupport/article.jsp?sid=52649&cv=820&br=BR&ct=9005838&pv=2

  • by kent4610,

    kent4610 kent4610 Oct 4, 2015 10:51 AM in response to CMNDC
    Level 1 (0 points)
    Oct 4, 2015 10:51 AM in response to CMNDC

    THANK YOU :-)  saved me alot of headaches

  • by ColoradoJoy,

    ColoradoJoy ColoradoJoy Dec 29, 2015 4:26 PM in response to cctbeef
    Level 1 (0 points)
    Dec 29, 2015 4:26 PM in response to cctbeef

    I just got off the phone with tech support from my carrier for the same issue. What fixed it was a)ensuring my voicemail password was not set up to be "bypassed" on their voicemail system b)tech support resetting the password c)powering down the phone, removing the sim card, replacing, and powering back up. So relieved!

  • by vinayfrommobile,

    vinayfrommobile vinayfrommobile Aug 28, 2016 8:37 PM in response to cctbeef
    Level 1 (4 points)
    Aug 28, 2016 8:37 PM in response to cctbeef

    hii when i tap on voicemail it calls to some number instead of setting a new greeting.

  • by Apple cust,

    Apple cust Apple cust Sep 23, 2016 8:45 AM in response to cctbeef
    Level 1 (4 points)
    iPhone
    Sep 23, 2016 8:45 AM in response to cctbeef

    I will tell you what worked for me.

    I had just switched carriers from AT&T to Consumer Cellular, and I was frustrated that the Visual Voicemail was not working on my iPhone6+.  As in your case, cctbeef, when I clicked on the Voicemail tab it dialed my voicemail automatically.  Here is what I did that made Visual Voicemail work for me:

     

    1. I checked to make sure Consumer Cellular supports Visual Voicemail -- it does.

    2. I dialed my new Consumer Cellular voicemail over the phone and created a password.

    3. I spoke with customer service at Consumer Cellular, and they changed some settings on my account, then had me power off my phone.  When I powered it back on, they were surprised that Visual Voicemail was not working.

    4.  While I was waiting to be connected to their tech support, I went into settings-->phone-->change voicemail password.  I changed my voicemail password to be the same as what I created in step #2 and voila--my Visual Voicemail works!

     

    Hope this helps somebody else with the same problem.  Good luck.