Q: When tapping the Voicemail button, iPhone calls voicemail instead of displaying the Visual Voicemail list
When tapping the Voicemail button, iPhone calls voicemail instead of displaying the Visual Voicemail list
iPhone, iOS 7
Posted on Sep 25, 2013 4:59 PM
I had that problem and the steps provided by Apple did not work for iOS9. I took my phone into an Apple store. In the past, they have been more help than the phone support. The guy there tried a few things then tried calling my carrier (AT&T). He spoke "reset voicemail passcode," or something like that. I got a text with a new 4 digit passcode for voicemail. We went to voicemail, I entered the code, and everything was working fine. Problem fixed. Now - I may have left out something he did, because of other events happening. But give that a try. It did NOT reset the passcode for my iPhone, just the voicemail. The advice to "contact your carrier" is not exactly the most helpful.
Posted on Sep 24, 2015 12:12 PM
