6 Replies Latest reply: Sep 26, 2013 4:48 AM by ChrisJ4203
Dalia Khan Level 1 (0 points)

I can not slide to open, then I can not slide to power off

the sleep\weak bottom does work suddenly =(


iPhone 4S, iOS 7
  • Dalia Khan Level 1 (0 points)

    "I mean does not work"

  • ChrisJ4203 Level 8 (47,689 points)

    Okay, but slide to open does not require the sleep/wake button. You should be able to slide to open from anywhere on the left side of the screen. Nothing moves when you try this?

  • Dalia Khan Level 1 (0 points)

    it does not respond to touch, I can not slide to unlock, answer call, and power off

  • ChrisJ4203 Level 8 (47,689 points)

    Okay, that is a little better information. Since the sleep/wake button does not work, then you cannot do a reset, so you will have to move straight to a restore. Try a restore from backup, connect the device to iTunes and the computer and click on Restore from Backup. If that doesn't work, then with it connected to computer and iTunes again, click on restore to restore it as a new device. If this doesn't help the screen, then you have a hardware problem and need to make an appointment with Apple.

  • Dalia Khan Level 1 (0 points)

    If I make an appointment, can they fix the sleep botton at the same day ?

  • ChrisJ4203 Level 8 (47,689 points)

    If you have any warranty remaining that is possible. Besides, Apple does not fix, they replace. If the device is not in warranty, then you could qualify for an out of warranty replacement which in the US for the iPhone 4S is $199. Similar pricing in whatever country you might be in.