ANY ONE KNOW WHAT IS ERROR 3 IN ITUNES WHEN I TRY TO RESTORE IPHONE 5 TO IOS 7 IT STUCKS IN THE END AND AFTER 30 MIN THIS COME OUT "UNKNOWN ERROR 3" CAN SOME ONE HELP ME PLZ

Please help ,what is (UNKOWN ERROR 3) in itunes when i try to restore iphone 5 to ios7 please help

iPhone 5, iOS 7

Posted on Sep 25, 2013 8:54 PM

Reply
693 replies

Mar 19, 2014 12:02 PM in response to johncali9

Had this on new iPhone 5s error 3 was mentioned by apple over the phone as an unknown hardware problem (so I am waiting on a new one from phone supplier this will now be my third iphone 5s in less then a week wether it's coincidence but both were fine until update to latest ios and were on charge over night. First fine dead in morning back of phone was warm no power, 2nd signal fine put on charge over night in morning searching for signal. Was unable to turn of find my iphone to restore. Apple told me to put in restore mode then got error 1669 then error 3 then error 1669 again. So I'm waiting for number 3. I did ask phone supplier if I could keep the first one that went faulty as a mug warmer but as I would pay full price I changed my mind on that one.

Mar 19, 2014 3:11 PM in response to johncali9

Hello Guys,


iPhone 5s - failed to updated it from 7.0.6 to 7.1 . Tried all possible fixes like different USB ports, computers, lightning cables - no effect. Freezer fix didn't help as well (note: freezer fix is very usefull and helped me for another iPhone). I feel that reballing or reflowing is needed according to the logs. If BB chip has no contact it usually generates this error :/

Mar 19, 2014 7:39 PM in response to kennethyoung

Hi kennethyoung,


Your freezer solution worked!!! Although I had a slight variation and put it literally on the airconditioning vent. It may have been a thermal runaway issue on one of the semiconductors causing the Error (3). But somehow I got past that point. I also have the logs of one of my failed runs when I did it on a friends Macbook.


But I'm getting a different error now -

We're sorry, we are unable to continue with your activation at this time.

Do you have an idea how to handle this? I've tried several times and with 2 different wifi connections, still no good.


I want my iPhone 4S back in action .... pleaseeee help!

Mar 20, 2014 1:50 PM in response to johncali9

I'm wing waiting to contact kennethyoung to see how wearing apple for the update, it is visible that have abandoned us all affected to unknown error (3) Well, it should be someone official apple aware and handling as well as a moderator, as we are abandoned, and no record of the problem, although we have more than 10000 affected with or without waranty

Mar 20, 2014 8:27 PM in response to johncali9

Hey, got the same sequence of problems. But after updating iphone5 to 7.1. Immediately started searching for network, tried all options. Ended up trying to restore it. Wanted me to turn off 'find my iphone' then said it couldnt de register from icloud. Ended up putting into recovery mode, try to restore it and get error 3. Have turned all anti viruses and firewalls off. Have tried 40 minutes in the freezer with no avail. Now going to try and restore it while its in the freezer...

Mar 21, 2014 11:00 AM in response to baxterica007

ERROR (3) UPDATE:


Hi everyone. Been busy but here's an update.


There was no fix put into iOS 7.1 for Error (3). As I had stated before, 7.1 had been in beta (developer testing) for 3 months, so the odds of a 'fix' making it is was "very low" at best and it didn't happen.


It is still not a sure thing that a fix for this Error (3) issue will "ever" be put out for any iOS release. Even with over 50K hits on this thread, there are over 800 MILLION iOS devices out there. Sadly, this problem is not even a speck of dust on the radar screen as far as being a 'issue", even though I personally don't think it looks good to have a "solution" for an iOS update bug that requires the use of a "freezer" as a fix that works about 6/10 times.


I have done what I can to "encourage" Apple to roll out a fix, but (1) its not clear if I've been able to push enough buttons to have it happen "eventually" or, (2) that there will be a 7.1.x release for such a fix to be 'rolled into'. Unless a pressing issue arises, we are unlikely to see another iOS release until iOS 8, and there is no "guarantee" that your bricked iDevice will even get a 'fix' in that release.


What can those of you with still "bricked" iDevices do?


Do as I and several others on this thread who have been doing what we can to support everyone have recommended:

(1) Call Applecare and register a complaint/bug

(2) Go to a store, multiple time, speak with an Apple Genius on the issue.

(3) If you are friends with influential bloggers/editors, share your story. A 'bright light' often kills bugs

(4) Try the techniques in this thread "more than once", including the freezer method, at the lowest setting your freezer can be set at

(5) Think 3-5 times before you update the iOS again on your iDevice that you successfully Restored after getting an Error (3). If you do update the iOS, I recommend doing so only after you have "freezered" your device for 30 minutes. Error (3) issue is most prevalent at "normal" human temperatures.

(6) Share your strories back to this thread and keep following it. I will continue to do what I can to push this, but I don't think I can do much more.


There is one more thing you can do to help me raise myself up a bit in Apple eyes (maybe).


VOTE ME UP on all my feedback on this thread. I'm not 100% sure how much weight Apple puts into their "Point" system, but it can't hurt.


Hang in there. Reminder, I don't need anymore Log files. Apple knows how to fix this now. It's just "convincing" them to do so.

Mar 21, 2014 2:07 PM in response to eduybolo

Well, here is my opinion, after using logic , reasoning, and my experience .. ^ ^

With reference to the comment -> there are over 800 MILLION iOS devices out there. Sadly, this problem is not even a speck of dust on the radar screen as far as being a ' issue " <---

The use of my reason tells me more in my favor, If apple sells many devices , and approx 60000 (compared to the actual figure will be laughing ) , we should be taken care of ? , And even compensated ? ( Why not .. who can calculate the damage taken ) .

No particle so small we really are concerned, it really should not be a problem for the multinational ! Directly proportional incuetionablemente , the important thing here really for them is money that can be earned , and money can be saved ( although this should create my own excuses , law ..)

Apple evading responsibility and paying the penalties imposed on them for it, earn more! The same sample is not richest who has more money , but who needs the least , the position that should take , No more gaining more wins , but without losing too foul ! and giving face as responsible for this problem as many others, in the end, we ended up paying us, this is the bitter side of the Apple...Very ami despite all that and more, I was a big Phone apple

Mar 21, 2014 5:35 PM in response to johncali9

By

[09:43:41.0107] Depth: 0 Error: AMRestorePerformRestoreModeRestoreWithError failed with error: -1

[09:43:41.0107] Depth: 1 Error: The operation couldn \ U2019t be completed. (AMRestoreErrorDomain error -1 - Failed to handle message type StatusMsg)

[09:43:41.0107] Depth: 2 Error: The operation couldn \ U2019t be completed. (AMRestoreErrorDomain error -1 - failed to update device firmware)

[09:43:41.0107] Depth: 3 Error: The operation couldn \ U2019t be completed. (AMRestoreErrorDomain error -1 - ramrod firmware update failed)

[09:43:41.0107] Depth: 4 Error: The operation couldn \ U2019t be completed. (RamrodErrorDomain error 1004 - update_baseband: failed to perform next stage)

[09:43:41.0107] Depth: 5 Error: The operation couldn \ U2019t be completed. (BBUpdater error 3 - Modem returned to download mode)

this error is associated with the modem. then the fact that he was not stitched . If I'm not mistaken, it can be solved csustom - modem firmware without increasing

Mar 21, 2014 11:04 PM in response to kennethyoung

Kennethyoung


Thank you Soooo much.....You are a GENIUS 🙂 ...I managed to get rid of error 3 using u r freezer trick....I would like to share my story,hope it might help someone....


I faced this error 3 issue fisrt time some 4 months back while updating software in my ipad3,then i simply disconnected the firewall,disabled antivirus and downloaded new version of Itunes after deleting the existing itunes(deleted everything related to Apple and installed again).It worked.


Last week updated my ipad3 software again,followed the above process thrice but no luck.


Then realised its not going to work,somehow I strongly believed Kennethyoung's freezer trick and his theory about semiconductors and physics...


I made the below attemps:


1) Took Ipad and wrapped with towel and plastic cover to avoid moisture,kept it in freezer for 30 minutes


Result: Failed


2) Took Ipad and wrapped with plastic cover only to avoid moisture,kept it in freezer for 45 minutes


Result: Failed


3) Took Ipad and wrappped with plastic cover to avoid moisture,kept it in freezer for 90 minutes


Result: Failed


4) Took Ipad and wrapped with plastic cover to avoid moisture,kept it in freezer for 150 minutes


Result: Failed


5) Took Ipad and wrapped with plastic cover to avoid moisture,kept it in freezer for 180 minutes


Result: Failed


6) Took Ipad and wrapped with plastic cover to avoid moisture,kept it in freezer for 240 minutes.

Ipad is covered with complete Ice,still I connected my Ipad immediately after taking out of freezer and restored


Result: Success.



Lesson Learnt: Will never ever update IOS software again on my Ipad3.



Once again Thank you so much Kennethyoung.....Your freezer technique is Simply Awesome 🙂

Mar 22, 2014 7:54 AM in response to kombauh

Didn't work.


update_baseband: bbupdater error: The operation couldn\U2019t be completed. (BBUpdater error 3 - Failed programming firmware.)

[16:17:02.9070] 0: RamrodErrorDomain/3ec: update_baseband: failed to perform next stage

[16:17:02.9070] 1: BBUpdater/3: Failed programming firmware.

[16:17:02.9070] unable to convert ramrod error 1004

Mar 22, 2014 9:40 AM in response to mahi8687

Hi mahi8687,


Thank you so much for the kind words!


I only wish we had enough clout to get Tim Cook to read your story. I am confident Tim doesn't want Apple Customers having to use their freezers to un-brick their $600 -$1000 iDevices rather than a firmware fix the excellent Apple engineering team has already figured our how to implement but has not decided to roll out.

Mar 24, 2014 7:33 PM in response to Artur Macau

Hi Artur,


If you have set your freezer to as cold as it will go and left your phone inside for 39 minutes and you still get error (3), then I'm sorry but you fall into the group that this method will not help. Your only other recourse is to continue to pester an Apple Store Genius and hope you find one that will offer you a refurb unit. Sorry this technique was unable to help you.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

ANY ONE KNOW WHAT IS ERROR 3 IN ITUNES WHEN I TRY TO RESTORE IPHONE 5 TO IOS 7 IT STUCKS IN THE END AND AFTER 30 MIN THIS COME OUT "UNKNOWN ERROR 3" CAN SOME ONE HELP ME PLZ

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.