Previous 1 16 17 18 19 20 Next 669 Replies Latest reply: Mar 2, 2015 12:33 PM by zapho Go to original post Branched to a new discussion.
  • kennethyoung Level 1 Level 1 (0 points)

    Hi jakub171,

     

    Thank you for taking the time to upload the file. I looked through it and it showed the same issue as I've seen looking through many log files for Error (3) and I am forwarding to my contact at Apple that is looking into this issue for us.

  • kennethyoung Level 1 Level 1 (0 points)

    Hi bh1980,

     

    Thank you for taking the time to upload your logs. All of these that each person provides helps Apple to better identify the core issues and come up with a resolution. Keep them coming. I am forwarding your log file in to my Apple contact who is looking into this issue.

  • kennethyoung Level 1 Level 1 (0 points)

    Hi V74,

     

    Have you been able to complete the Restore process by completing the setup process before it reboots? I saw this issue on my iPad 3 once and once I got past the setup, I went into Settings > Reset All, and the rebooting cycle was corrected. Give that a try if possible. If that fails, do a full Restore from iTunes again. It may be a bit in the firmware didn't get set properly that the firmware verify didn't catch. Can you attached you logs files full directory as per my instructions earlier? I can look through the various logs and see if I can spot what might be off course.

  • kennethyoung Level 1 Level 1 (0 points)

    Hopefully between the 3 of us working with most likely different Apple engineers, and the support from the thread members in supplying log files, Apple will find a solution before 7.1 gold master ships.

  • ogm1er Level 1 Level 1 (0 points)

    I agree!! We are the 3 Muskateers on error 3! Lets keep doing what we do, and pray a fix is out before ios 7.1 gm is out. Everyone that is having problems, read this thread and follow what kennethyoung and myself have said. We dont mind helping out!!

  • v74 Level 1 Level 1 (0 points)

    Hi, Kennethyoung

     

    I had been able to complete the Restore process by completing the setup process (when the Apple logo and a progrss bar below are displayed) before iPad have rebooted. But I've managed to do this only after doing a freezer trick: -18^C for 30 minutes. Without it the setup process gets stuck after nearly 60% and iTunes displays error 3.

     

    After the Restore process had completed I've tried to activate iPad, but it was constantly rebooting after 3-4 minutes of work. I'd placed the device to the freezer again and then it has activated without any problem. Cellular module functioned properly too (while the device stayed cool).

     

    I came to a conclusion that there is something wrong with cellular module. To be more specific - overheating due to some reason. So I've turned airplane mode on to disable the module and turned WiFi on manually. Three hours passed and the device works just fine. I did not try to turn airplane mode off in order not to spoil all again.

     

    If you need logs from "iPad Updater Logs" folder, they are already uploaded here. There are only 2 files in the folder - did only 2 attempts to restore.

     

    There is also a plenty of error reports that were sent to Apple by iPad itself automatically.

  • kennethyoung Level 1 Level 1 (0 points)

    Hi V74,

     

    You've done a great diagnostic job! I looked through the logs you uploaded. The one from yesterday showed the classic Error 3 issue. The one from today where you successfully Restored doesn't show anything "strange" that jumps out at me that would be firmware related to the celluar modem, but clearly something is happening since if you put the iDevice in Airplane mode, then turn on just the WiFi, the reboot cycle does not occur.

     

    Assuming that the device did not exhibit this behavior before, there are seveal possible sources, but the most likely is the following:

     

    1) The SIM card got a bit "damp" during the Freezer cycle back to a warm room could be the issue.

     

    2) Turn the device fully OFF (hold down Power button until "turn device off" message appears, then slide to OFF).

     

    3) Remove the SIM card, make sure it is dry. Use a hair dry set on WARM (not hot) and blow into the SIM opening on the device for 1 minute. If there is any moisture, it should dry out using this method.

     

    4) Reinsert the SIM card.

     

    5) Turn iDevice ON

     

    6) Settings > Cellular > Cellular Data = ON (Green visible on switch)

     

    Watch and see if it starts to get warm or goe's into the previous reboot cycle. If it does, do a "Hard Reboot" (hold power and Home button fully pressed for ~10 seconds until the screen goes black AND the white Apple Logo appears.

     

    Report back on your results.

  • VictorMty Level 1 Level 1 (0 points)

    Hi folks, just yesterday i can restore my iphone 4 that have a problem when i restore from itunes, when i do the restore from itnes, always showed me the following error:

     

    01:41:37.0017] Depth:0 Error:AMRestorePerformRestoreModeRestoreWithError failed with error: -1

    [01:41:37.0017]    Depth:1 Error:The operation couldn\U2019t be completed. (AMRestoreErrorDomain error -1 - Failed to handle message type StatusMsg)

    [01:41:37.0017]       Depth:2 Error:The operation couldn\U2019t be completed. (AMRestoreErrorDomain error -1 - failed to update device firmware)

    [01:41:37.0017]          Depth:3 Error:The operation couldn\U2019t be completed. (AMRestoreErrorDomain error -1 - ramrod firmware update failed)

    [01:41:37.0017]             Depth:4 Error:The operation couldn\U2019t be completed. (RamrodErrorDomain error 1004 - update_baseband: failed to perform next stage)

    [01:41:37.0017]                Depth:5 Error:Exception at :0:

    [01:41:37.0017]           - kBBUReturnTimedOut(8)/16: Pinging timed out

     

    what I did was this: just when I will finish the process, when the status bar is at the end in the firmware, only put the sim card and go back to take out, I do this like 4 or 5 times and the process restoration ends so well. This method I tried it 2 times and 2 times worked. I spent like 10 hours trying to restore iphone without results, until I started watching the logs and the key is when you are upgrading the firmware sends a command to answer yes. And I hope this helps.

    This is the line of the log that appears and when the restoration is correct:

     

    amai: AMAuthInstallBasebandHandleUpdaterStatus: commandAccepted: YES

     

    Regards.

  • kennethyoung Level 1 Level 1 (0 points)

    HI VictorMty,

     

    I am not 100 % clear on your steps to work around Error (3), so let me present what I think you did, step by step, and ask to to confirm or correct

     

    1) iDevice is connected to iTunes vis usb cable. Device is ON

     

    2) Turn device OFF (leave connected to usb cable)

     

    3) Remove SIM card

     

    4) Turn Device ON

     

    5) Start Restore process via iTunes on Mac/PC

     

    6) When Progress Bar STOPs for several minutes, positioned about 2/3 way across the screen, insert the SIM card

     

    7) Progress bar then continues and successfully completes with no Error (3)

     

    Is the above correct? Please correct any mistakes in what I think you did.

  • VictorMty Level 1 Level 1 (0 points)

    Hi Kennethyoung,

    No, my problem was the iphone 4 stuck in apple logo loop. Reading posts in this forum I found I had to do the restore iphone from itunes, when I did the restoration via itunes and the phone did not work. I found this post and check the upgrade logs that are out here and most people have the same error as mine. Many have error -1

    unable to convert ramrod error 1004

    It says it is a hardware problem.

    But it is not, succeed in making it run my iphone doing the steps mentioned above.

    When to end the FW upgrade, when the status bar to end this, you have to insert and remove the sim card several times, 4 or 5 times and that makes the restoration completed successfully. I do the upgrade in itunes in dfu mode because the phone would not start and there are only detected an iphone that has to be restored.

    This is the last message when the restoration didnt came succesfully.

     

    [23:05:14.0078] amai: AMAuthInstallBasebandHandleUpdaterStatus: commandAccepted: NO

    [23:05:14.0079] amai: AMAuthInstallBasebandHandleUpdaterStatus: outputDict: <CFBasicHash 0E2A2CF8 [72E5907C]>{type = mutable dict, count = 1,

    [23:05:14.0079] entries =>

    [23:05:14.0079]           12 : <CFString 05D081D0 [72E5907C]>{contents = "done"} = <CFBoolean 72E5ACA8 [72E5907C]>{value = false}

    [23:05:14.0079] }

    [23:05:14.0079]

    [23:05:14.0091] device returned CFError with code -1

    [23:05:14.0092] dumping CFError returned by restored:

    [23:05:14.0092] CFError domain:AMRestoreErrorDomain code:-1 description:failed to update device firmware

    [23:05:14.0093] CFError domain:AMRestoreErrorDomain code:-1 description:ramrod firmware update failed

    [23:05:14.0095] CFError domain:RamrodErrorDomain code:1004 description:update_baseband: failed to perform next stage

    [23:05:14.0096] CFError domain:BBUpdater code:16 description:(null)

    [23:05:14.0098] Sending acknowledgement that final status was received

    [23:05:14.0285] Restore completed, status:16

    [23:05:14.0285] Failure Description:

    [23:05:14.0285] Depth:0 Error:AMRestorePerformRestoreModeRestoreWithError failed with error: -1

    [23:05:14.0285]    Depth:1 Error:The operation couldn\U2019t be completed. (AMRestoreErrorDomain error -1 - Failed to handle message type StatusMsg)

    [23:05:14.0285]       Depth:2 Error:The operation couldn\U2019t be completed. (AMRestoreErrorDomain error -1 - failed to update device firmware)

    [23:05:14.0285]          Depth:3 Error:The operation couldn\U2019t be completed. (AMRestoreErrorDomain error -1 - ramrod firmware update failed)

    [23:05:14.0285]             Depth:4 Error:The operation couldn\U2019t be completed. (RamrodErrorDomain error 1004 - update_baseband: failed to perform next stage)

    [23:05:14.0285]                Depth:5 Error:Exception at :0:

    [23:05:14.0285]           - kBBUReturnTimedOut(8)/16: Pinging timed out

    [23:05:14.0285]

     

     

    And this is the log when the restoration finish correctly.

     

    [17:43:29.0256] amai: AMAuthInstallBasebandHandleUpdaterStatus: commandAccepted: YES

    [17:43:29.0257] amai: AMAuthInstallBasebandHandleUpdaterStatus: outputDict: <CFBasicHash 06143FB0 [72BC907C]>{type = mutable dict, count = 1,

    [17:43:29.0257] entries =>

    [17:43:29.0257]           12 : <CFString 060595F0 [72BC907C]>{contents = "done"} = <CFBoolean 72BCACA0 [72BC907C]>{value = true}

    [17:43:29.0257] }

    [17:43:29.0257]

    [17:43:29.0262] <Restore Device 06AB15E0>: operation 17 progress -1

    [17:43:29.0332] <Restore Device 06AB15E0>: operation 49 progress -1

    [17:43:55.0054] <Restore Device 06AB15E0>: operation 25 progress -1

    [17:43:55.0190] <Restore Device 06AB15E0>: operation 51 progress -1

    [17:44:17.0795] <Restore Device 06AB15E0>: operation 29 progress -1

    [17:44:17.0845] <Restore Device 06AB15E0>: operation 29 progress -1

    [17:44:17.0883] Restore completed, status:0

  • EvilDante Level 1 Level 1 (0 points)

    It works the "freezer" fix worked for me. I put my ipad 5 min. in the freezer and after that i restore again with no error.

  • v74 Level 1 Level 1 (0 points)

    Hi, Kennethyoung,

     

    I have not mentioned the fact that I had done all the manipulations without a SIM-card present. I've installed it just after the 2nd trick with the freezer and successfull activation then. It showed me that cellular module works OK while iPad stays cool. Then I've turned the airplane mode on and removed the SIM-card. Thus, the SIM-card doesn't affect the problem.

     

    Today I've tried to turn the airplane mode off with warm device. It started all over again: 3-4 minutes of work and reboot. The interesting fact is that when I turned the airplane mode back on after reboot, it didn't stop to reboot. So I've put the device into the freezer again and now it woks properly while the airplane mode is on. Btw, bluetooth works as well.

     

    I also enclose some screenshots of error reports sent by the device. You may find them interesting (do not pay attention to russian language).

  • Pelling Level 1 Level 1 (0 points)

    Just got off the phone with a senior supervisor at apple that forwarded my logs to apple engineers. She basically said its a hardware fault and said I had to pay £166 for a replacement device.

     

    No at all happy.

  • kennethyoung Level 1 Level 1 (0 points)

    Hi V74,

     

    Sounds like you may have a real hardware issue with the cellular modem chip if you can physically feel the iDevice getting warm after 3-4 minutes then starting the reboot loop. There is a temperature sensor in the iPhone that will shut the iDevice down when it gets too warm, but usually it will display a custom screenshot that verbalizes that fact before the iDevice shuts down. You don't mention seeing that screen, so I'm not sure that the device is getting too warm, but rather something in the celluar modem chip is causing the reboot. I don't know anything more you can try at this point since you don't mention being a developer, in which case I could recommend you try the lastest developer 7.1.x beta and see if that brings your iDevice cellular service back to life. You should search this forum and see if there is another thread addressing the issue that you are now seeing, since you have solved the Error (3) issue, at least for now. Keep us appraised of your status.

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