Previous 1 19 20 21 22 23 Next 684 Replies Latest reply: Jan 26, 2016 8:41 PM by maverick9677 Go to original post Branched to a new discussion.
  • kennethyoung Level 1 (0 points)

    Hi ZKG,


    Like any large organization, left hand doesn't always know what the right hand is doing. We're still just shy of 50K hits on this web thread, so the issue while very frustrating for all of us, and the many others who have this problem and never find this thread, its still likely a low % failure rate for Apple. We're doing all we can do encourage Apple to provide a firmware fix in a future update, but no commitment yet.


    Please try the "freezer fix" as described herein as it has been successful for what seems to be a fairly high percentage of this threads followers. Also please load a link to the log files as described herein so I can provide them to my Apple engineering contact.


    Good luck!

  • Thiago_GB Level 1 (0 points)



    I have one iPhone 5S and it start to show Searching for network, when I tryed to restore, its get stuck on the last update firmware and show the same error=3.

    I tryed the "freezer fix" even my iPhone still coverd by warranty because it model is not supported in my country (I'm from Brazil and the iPhone is from USA), but even the Freezer fix didn't work.


    Very dissapointed with Apple support on this. I've been using iPhone since the 3G model and It's the first time I have such a big deception.


    Hope someone find any other update or I can send my iPhone for USA and get it replaced.

  • Artur Macau Level 1 (0 points)

    Hello Kennethyoung, i have 2 idevices with me, one iphone 4S and one iphone 5 that have also this same problems.


    The 4S always give error 1, baseband error, the person who give it to me said she get it as a gift in a lucky draw and was like this and nobody would replace it, so im trying to fix it.


    The iphone 5 was giving error 4013, i replaced the front camera and sensor flex, and the restore process went almost to the end, like 99% and stop and give error 3, all the time, i tried once to put it in the freezer for 15 minutes, same result, i will try to freeze it longer and ill port more results. Funny thing is, for sure theres no problem with the baseband chip, as it happened only after updating the firmware and bricked it. Im glad i found this thread.

    Just want to clear out a detail, when puting it in the freezer, put the phone inside the zip lock bag, and also put some rice inside a paper towel, or the phone rolled up in the paper towel?


    thanks a lot

  • kennethyoung Level 1 (0 points)

    Hi Artir Maccau,


    Put about 1/2 cup dry rice inside a paper towel, pull the edges together and seal with a twist tie to keep the rice inside . Put the enclosed rice and  your iDevice inside the freezer bag. Put the sealed bag in your freezer set as cold as you can for 40 minutes. BE SURE THE PHONE IS FULLY OFF! After 40 minutes, if possible, leaving the phone in the bag and in the freezer, plug in the cable connect to your Mac/Win notebook and turn on iDevice and start Restore. Close the freezer door with the iDevice still inside the freezer having started the Restore process. This helps keep the iDevice cold as long as possible. If you can't leave the iDevice in the freezer because you use  desktop, start the Restore process within 15-30 seconds of removing the iDevice from the freezer. If this fails and you are lucky to live where the temperature drops below 0F at night (which is colder than most freezers) leave the iDevice inside your car (hidden) if parked outside. It dropped to -20F and at least one person successfully restored their iDevice after their freezer failed to restore their iDevice. Colder is better chance of successfully Restoring for Error (3),


    Good luck! Let us know of it works or doesn't.

  • Artur Macau Level 1 (0 points)

    Thanks a lot for your reply, ill let u know how it goes once i try it.

  • er.ravish Level 1 (0 points)

    I called Apple support and they replaced my iPad.. !!!

  • kennethyoung Level 1 (0 points)

    Hi er.ravish,


    Congratulations! Thank you for sharing your Error (3) experience with the group.


    The issue with Error (3) is getting spread about to more Applecare Engineering team members. We continue to encorage everyone to call Applecare if all else fails. Even if you've called Applecare before, now might be a good time to call them again and explain the issue, give them this discussion thread number, and ask for a refurbished replacement for "their" iOS Update bricking your $700 to $1000 iDevice.


    Error (3) IS NOT a baseband hardware failure as some miss-informed Applecare Engineers have been telling some customers. These Applecare Engineers need to go back and talk to the head of Applecare Engineering to get an update on the true cause of the Error (3) issue so that they are not inadvertantly miss-leading their valued customers.

  • Khulan0128 Level 1 (0 points)

    Having the same problem!

    Just updated the software today to 7.0.6 and now I can't use my phone!! it keeps saying "unknown error occured" (3) everytime I try to restore my phone on itunes. And I live in a small town in Thailand and I dont know what to do with my phone now. Someone please help!

  • kennethyoung Level 1 (0 points)



    Read my post on this page on how to use the cold temperature of your freezer to successfully restore your iDevice


    Everyone - there is no code fix in 7.0.6 for the Error (3) issue. If you previously had to use cold temperature of your freezer to Restore your iDevice updating to 7.0.6 could brick your device again. If you do update to 7.0.6 from 7.0.4 from an iDevice that previously bricked updating to 7.0.4 and you successfully Restored using your freezer, please report your results on updating to 7.0.6

  • larissaschim Level 1 (0 points)


    Last week my phone fell into my bath. For like 5? seconds

    I dried him and everything was still working just fine. But at the top it kept saying 'searching'.

    So I  deleted my phone, put him into recovery mode and tried to restore him. But the error 3 came up everytime after an hour or so. I also tried the freezer fix (like you described how to) several times, also with my phone still in the freezer (-18oC) while restoring, but still the error 3 came up. I hope Apple can fix this (soon)!

    But does this error has nothing to do with the fact that my phone maybe has waterdamage? Or has it?

    Could that be the problem?

  • kennethyoung Level 1 (0 points)



    You may have water damage, but now that you are stuck in Error (3) mode it is not possible to determine if you do or don't. Your best bet it likely to throw yourself on the mercy of an Apple Genius, tell them the truth, and see if they will offer you a refurbished device at a discount. Even if Apple brings out an Error (3) firmware update, your phone may have other damage from the water. Best wishes. Perhaps others on this thread have some other suggestions they can share?

  • Artur Macau Level 1 (0 points)

    Hello again, well i tried several times in the freezer and both iphones no luck.


    Even tried to restore it once after 40 minutes, connect the cable keep it inside the freezer while restore but still always getting error 3 on the iphone 5, and error 1 on iphone 4S ...


    Really dont know what else to try ...

  • kennethyoung Level 1 (0 points)

    Hi Artur,


    Thank you for sharing your results. Only things else to do, even if you've done before, is visit an Apple Guru again, call Applecare. Mention this thread. Continue following this thread. Best wishes. Hang in there.

  • larissaschim Level 1 (0 points)



    I fixed the problem, but Apple doesnt know what to do en what it is.

    I contacted Apple in Engeland and here in the Netherlands but they didn't know.

    Today I went to a little phoneshop in my neighbourhood, they had a different program to fix the Phone (not iTunes!) and that worked!

    Just 25€

    And Now he is working again!

    I think maybe the problem is that your Phone can hardly read the sim

    At least, that was my problem and i guess that that caused the problem

  • jc matus Level 1 (0 points)

    Hi kennethyoung


    it works for me!!! i tried with the freezer solution, and it was perfect!! i have my iphone 4s again!!!


    Thanks a lot!!

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