johncali9

Q: ANY ONE KNOW WHAT IS ERROR 3 IN ITUNES WHEN I TRY TO RESTORE IPHONE 5 TO IOS 7 IT STUCKS IN THE END AND AFTER 30 MIN THIS COME OUT "UNKNOWN ERROR 3" CAN SOME ONE HELP ME PLZ

Please help ,what is (UNKOWN ERROR 3) in itunes when i try to restore iphone 5 to ios7 please help

iPhone 5, iOS 7

Posted on Sep 25, 2013 8:54 PM

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Q: ANY ONE KNOW WHAT IS ERROR 3 IN ITUNES WHEN I TRY TO RESTORE IPHONE 5 TO IOS 7 IT STUCKS IN THE END AND AFTER 30 MIN THIS COME OUT ... more

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  • by Nico Cirrito,

    Nico Cirrito Nico Cirrito Dec 8, 2013 4:09 PM in response to kennethyoung
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    Dec 8, 2013 4:09 PM in response to kennethyoung

    thanks i put it in a sandwhich bag and a paper towel i think it should be alright because the case is water and snowproof

  • by Nico Cirrito,

    Nico Cirrito Nico Cirrito Dec 8, 2013 5:17 PM in response to kennethyoung
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    Dec 8, 2013 5:17 PM in response to kennethyoung

    diddnt work for me any other ideas?

  • by kennethyoung,

    kennethyoung kennethyoung Dec 8, 2013 5:28 PM in response to Nico Cirrito
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    Dec 8, 2013 5:28 PM in response to Nico Cirrito

    Hi Nico,

     

    See my input on page 6 to SoupandSalad. Unfortunately this forum rules won't let me go into details on how to do what I hint at, but if you got the drift you can try that route.

     

    You might also try the freezer a second time first. Leave in a solid 30 minutes with the device Fully Off. Its key that the internal chips get real cold. If the device is not fully off, this won't happen. Then immediately after pulling out of thrpe freezer, plug in your ios cable, turn on your device and start the restore process.

     

    Beyond the above, these are all the potential work-arounds to the Error (3) issue that this group has jointly discovered so far.

     

    Good Luck!

  • by Ivo.Dimov,

    Ivo.Dimov Ivo.Dimov Dec 13, 2013 7:17 AM in response to johncali9
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    Dec 13, 2013 7:17 AM in response to johncali9

    Hi guys,

     

    I had error 3 on my 4S after 7.0.4 restore this morning. All I had to do was disable the firewall on my macbook and it worked!!! I was amazed after I was reading all the posts here how easy it was for me. Maybe I was just lucky!

     

    Hope this helps someone!

     

    Cheers

  • by TrungDung,

    TrungDung TrungDung Dec 13, 2013 8:23 AM in response to johncali9
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    Dec 13, 2013 8:23 AM in response to johncali9

    Hi every one,

    My iphone 5 had problems in ios 6.1.3. Is error reports searching... in carier even when i remove simcard. I have to restore to 7.0.4 and get an error (3) until now still can not overcome. Now I'm restoring in my imac and off the firewall as Ivo.Dimov said .... hopefully positive...

  • by ogm1er,

    ogm1er ogm1er Dec 13, 2013 9:04 AM in response to TrungDung
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    Dec 13, 2013 9:04 AM in response to TrungDung

    For anyone that is having a problem and getting error 3....if your out of warranty, please read through a few of these pages and refer to kennethyoung and his posts. If your still in warranty, take it back to apple. This is a firmware issue. I got my device replaced out of warranty due to the fact I worked on this for 2 months literally with AppleCare iOS reps, and AppleCare engineers. I gave them great information to help solve the problem. So to everyone, please read past post from kennethyoung and myself on this issue. Either way, just be nice with the person your dealing with at Apple.....you just may get a replacement if your out of warranty.

  • by lucybowen,

    lucybowen lucybowen Dec 13, 2013 6:31 PM in response to johncali9
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    Dec 13, 2013 6:31 PM in response to johncali9

    Has anyone heard whether Apple will come up with a new update to fix this issue.  Or if the folks at the genius bar are acknowledging this error 3 as anything but a hardware issue.   My Out of Warranty by (4 months) $900 ipad still lies unusable.  I plan to go to the Genius Bar after next week but am afraid they will say "Too bad so sad".  

       I wonder if Apple has even looked at this thread.        

  • by jgm3100,

    jgm3100 jgm3100 Dec 13, 2013 8:33 PM in response to johncali9
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    Dec 13, 2013 8:33 PM in response to johncali9

    Kennethyoung I missed the post about the downgrade to 6.1.3. Who was the person who was succseful with it and how was it done?

  • by kennethyoung,

    kennethyoung kennethyoung Dec 13, 2013 10:37 PM in response to jgm3100
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    Dec 13, 2013 10:37 PM in response to jgm3100

    Hi jgm3100,

     

    Forum Rules don't allow me to give details but google for "Downgrade ios 7 to 6" and you will find instructions. I believe jamesvilla19 on this thread had success downgrading to 6.1.3 which I also believe will work for 95% of Error 3 users due to a change I believe the Apple engineers made in the flash erase verify algorithm that is causing some corner case failures like ours.

  • by mahi8687,

    mahi8687 mahi8687 Dec 14, 2013 8:44 AM in response to johncali9
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    Dec 14, 2013 8:44 AM in response to johncali9

    Hi

    I thought i was also one of the victim for this error for my ipad.After reading all comments i followed the below way to fix it and worked for me,hope this helps you.

    1)Removed the old itunes and its associated software completely.

    2)Installed the latest version of Itunes.

    3)As i am using Windows OS,disable the antivirus and turnoff the windows firewall

    4)Connect Ipad to laptop-->Restore from Itunes

     

    And it worked for my Ipad3

  • by kennethyoung,

    kennethyoung kennethyoung Dec 14, 2013 9:44 AM in response to mahi8687
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    Dec 14, 2013 9:44 AM in response to mahi8687

    Hi mahi8687,

     

    Thats great news! Thanks for sharing. The more work arounds we find that can be tried the better!

  • by jgm3100,

    jgm3100 jgm3100 Dec 14, 2013 11:32 AM in response to johncali9
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    Dec 14, 2013 11:32 AM in response to johncali9

    Hey Kennethyoung I think that solution was only for iphone 4 and 4s? I dont think it works for iphone 5's

  • by kennethyoung,

    kennethyoung kennethyoung Dec 14, 2013 11:42 AM in response to jgm3100
    Level 1 (0 points)
    Dec 14, 2013 11:42 AM in response to jgm3100

    Hi jfm3100

     

    You are correct. iPhone 5s cannot be rolled back to iOS 6.x

    Nor should one use any of these solutions listed herein as it is still under warranty and Apple should replace it for free.

  • by jamesvilla19,

    jamesvilla19 jamesvilla19 Dec 15, 2013 6:24 PM in response to jgm3100
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    Dec 15, 2013 6:24 PM in response to jgm3100

    Hi jfm3100

     

    It seems my last post violated apples forum rights which in fact did not suggest of doing anything to render or customize the device in question, simply revert to factory stock of an older version. In summary, apple signs their firmwares and does not continue to sign older ones which in this case is 6.1.3, 7.0, 7.0.2. Therefore one simply cannot go back without additional directions. Thats right apple I'm not mentioning anything "bad". Sorry I cannot be much of help as I feel like the monkey is watching me from toy story 3.

  • by peter876,

    peter876 peter876 Dec 17, 2013 6:54 PM in response to johncali9
    Level 1 (0 points)
    Dec 17, 2013 6:54 PM in response to johncali9

    I am in utter disbelief right now, kennthyoung you are the man. I have spent weeks trying to restore my 3rd gen iPad with no success. Literally, tried everything in this forum and all other forums on the Uknown Error (3). Talked with Apple Care on the phone, and took it into the Apple Store, no luck. Was literally about to hand over the $299 to replace my out of warranty iPad, and thought heck, I'll give the freezer trick a try. It worked first try. Thank you for your extensive knowledge on Semiconductors. You were more help than Apple was, even though that isn't saying much. You need to be in contact with Apple Engineers and get this thing figured out. I would buy you a beer right now if I could buddy, again, thanks a bunch. CHEERS!

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