Skip navigation

Unable to access iTunes and App Store after iOS 7 Upgrade

177 Views 0 Replies Latest reply: Sep 25, 2013 9:34 PM by KunalAmb RSS
KunalAmb Calculating status...
Currently Being Moderated
Sep 25, 2013 9:34 PM

For the benefit of others here is what I have done to fix my issue. You do not have to DFU or Reset Content Settings as suggested by others online.

Hopefully an official fix will be published soon, until then feel free to try the below steps. My issue occured on a 4s 5.1.1 upgrade to iOS 7, but others may have the same or similar issue.


  • After upgrading to iOS7 on a 4S, I was unable to access iTunes or App Store.


  • You will receive an error a message saying that iTunes or App Store is unavailable when opening iTunes or App Store.


  • Content for iTunes and App Store is blank even though you have connectivity.




  • Close iTunes and App Store, Select Settings -> Safari -> Disable 'Do not track' and set 'Block Cookies' to never.


  • Now back into Settings -> iTunes and App Store and make sure you have signed in with your Apple ID and Password.


  • Then re-open iTunes or App Store and they should be now working as normal.


If you want 'Do not Track' enabled you will need to test if this breaks your App Store or iTunes access as it seems to revolve around cookies being blocked by third parties which in this case is Apple iTunes or AppStore Service.

iPhone 4S, iOS 7


More Like This

  • Retrieving data ...

Bookmarked By (0)

This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.