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How do I reset my disabled iphone 5 with ios 7 due to wrong password?

Can someone help me? I forgot my password on my iphone 5. I tried to restore my phone through iTunes. It went through the whole process and when it reset it still read phone disabled. Does anyone know what I can do at this point? Will Apple be able to help me? Also, I never sync'd my phone to my computer when I bought it. I would greatly appreciate any help. Thanks!

iPhone 5, iOS 7, Forgot password

Posted on Sep 26, 2013 1:58 AM

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4 replies

Feb 24, 2014 8:50 AM in response to Escott5150

Please be able to identify that Sleep/Wake button and Home button are different buttons, then refer to the following article which come from iTune help message:


If you have previously synced your device with iTunes, you may be able to reset the passcode by restoring the device:

  1. Connect the device to the computer with which you normally sync and open iTunes.
    Note: If iTunes asks you to enter the passcode, try another computer that you have synced with. Otherwise, go to "If you have never synced your device with iTunes, or you do not have access to a computer" section below.
  2. If the device is still disabled, or if iTunes does not automatically sync your device, sync the device with iTunes.
  3. When the backup and sync is complete, restore your device.
  4. When iOS Setup Assistant asks to set up your device, choose "Restore from iTunes backup".
  5. Select your device in iTunes and choose the most recent backup of your device.

If you have never synced your device with iTunes, or you do not have access to a computer

If you see one of following alerts, you need to erase the device:

"iTunes could not connect to the [device] because it is locked with a passcode. You must enter your passcode on the [device] before it can be used with iTunes."
"You haven't chosen to have [device] trust this computer"

If you have Find My iPhone enabled, you can use Remote Wipe to erase the contents of your device. If you have been using iCloud to back up, you may be able to restore the most recent backup to reset the passcode after the device has been erased.

Alternatively, place the device in recovery mode and restore it to erase the device:

  1. Disconnect the USB cable from the device, but leave the other end of the cable connected to your computer's USB port.
  2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to shut down.
  3. While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on.
  4. Continue holding the Home button until you see the Connect to iTunes screen.
  5. iTunes will alert you that it has detected a device in recovery mode. Click OK, and then restore the device.

How do I reset my disabled iphone 5 with ios 7 due to wrong password?

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