1 Reply Latest reply: Sep 26, 2013 5:49 AM by lllaass
simonfromhertford Level 1 Level 1 (0 points)

Hi - had a few problems with 3 year old ipod toucn 3rd gen. had to get a new connector put in via IPOD Doctor (Enfield) - solved it. Now, 3 months later - more problems - i cannot operate the IPOD - it was stuck in 'Apple logo' mode. Used internet to help me understand how to get it 'reset' mode ie USB and itunes logo on screen. I can get ITunes to recognise the Ipod needs resetting - but cannot get the process part getting error code 9 which indicates potential USB problems. I am prepared to lose my data as i have a back up - can anyone suggest how i could possible get past error code 9 and an effective reset....alll suggestions much appreciated.

iPod touch, iOS 5