HT204621: Troubleshooting wireless mouse and keyboard issues

Learn about Troubleshooting wireless mouse and keyboard issues

mensa.guy

Level 1 (0 points)

Q: What about the Wireless Numeric Keypad??

I just can't get it to connect (2011 iMac, 10.8.4, 2.9 GHz i5). Green light is on (& flashes), but Bluetooth can't find it in Setup Assistant. I've read somewhere about entering a code once connected; I have no idea what code. I've got the serial number (underneath), but I don't remember any code in the box it came in. Do I have to be connected first?? Is there a software or firmware update I'm missing? I'm caught up on all my updates.

Stumped.

iMac, OS X Mountain Lion (10.8.4)

Posted on Sep 26, 2013 5:40 AM

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Q: What about the Wireless Numeric Keypad??

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by iheartapple1970,

iheartapple1970 Sep 26, 2013 5:49 AM in response to mensa.guy
Level 3 (670 points)

Sep 26, 2013 5:49 AM in response to mensa.guy

try changing the batteries in the keyboard, if it still doesn't connect you may have to connect a USB keyboard to finish the setup so you can get to the bluetooth settings in the system preferences.

can also try shutting down and doing SMC reset, the following article tells how to do this:

http://support.apple.com/kb/HT3964
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HT204621: Troubleshooting wireless mouse and keyboard issues

Q: What about the Wireless Numeric Keypad??

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by iheartapple1970,

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