Moved to Android - People still sending SMS as iMessage

So I recently moved to Android from iPhone - just wanted a change, I am not saying Android is better or anything so don't hurt me!


I still have an iPad and Macbook - not sure if they could be the cause of my issues here.


But basically, my contacts who use iPhones still send me texts as iMessages, even if they have the toggle switched to send as SMS when iMessage isn't available. I have got it to work on certain people's phones by asking them to turn iMessage off and back on and eventually it figures it out. But this obviously isn't ideal as I don't want to have to ask every one of my contacts with an iPhone to do this.


So I scoured the forums and found a few suggestions but none of which seems to have worked. Including changing my iCloud password, unauthorizing my iPhone online, etc etc. Also before I traded my iPhone the AT&T chap didn't ask me to log out of/turn off iMessage on the device, which I think may be the root cause of the problem.


I am hoping someone here can let me know a definitive way of getting my cell number removed from this iMessage database I keep reading about. I would be really grateful.


Thanks!

Posted on Sep 26, 2013 6:26 AM

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Question marked as Top-ranking reply

Posted on Dec 23, 2013 5:45 PM

Hey Keith,


I completely agree with you, it's an absolute joke. They're our phone numbers and their service should not try to replace the functions delegated to a phone number. If Apple wants to run an IM service, users should be identified by something that doesn't effectively hijack the functionality of every other service on a phone.


That being said, I've included my post earlier in this thread below that helped me sort this issue out. After contacting support, it might take some time for the changes to fully propogate. Changes were immediate for some of my contacts, but not for others.. It's sort of hit or miss, but eventually everything worked out. 😠


It's worth noting that your son might have to message friends to remove him from any group messages they might have had him in, because for whatever reason even after having your number removed, existing group messages will not function properly. I believe it to be due to the way Apple stores the address in the group message (e.g. your Apple e-mail address rather than your phone number)



https://www.apple.com/contact/


Alright, I contacted Apple support and the guy seemed to know what I was talking about. After confirming the number was in fact mine he was able to remove the number from the iMessage system in a few minutes. Although the changes took a few hours to propogate through the system, everything seems to be going good now and I'm receiving messages from Apple devices once again.


Why I had to go through this trouble for messages sent to my phone number (not e-mail as some have suggested..) in the first place is still beyond me. Apple needs to sort this out as it is entirely an oversight on their end; transitioning between phones should not require reclaiming your own phone number.


If you hit road blocks (I did) telling you you don't qualify for free support, try all the options and you'll eventually hit one that will allow you to talk to a human being.


Best of luck,

Taylor

53 replies
Question marked as Top-ranking reply

Dec 23, 2013 5:45 PM in response to Oracle Keith

Hey Keith,


I completely agree with you, it's an absolute joke. They're our phone numbers and their service should not try to replace the functions delegated to a phone number. If Apple wants to run an IM service, users should be identified by something that doesn't effectively hijack the functionality of every other service on a phone.


That being said, I've included my post earlier in this thread below that helped me sort this issue out. After contacting support, it might take some time for the changes to fully propogate. Changes were immediate for some of my contacts, but not for others.. It's sort of hit or miss, but eventually everything worked out. 😠


It's worth noting that your son might have to message friends to remove him from any group messages they might have had him in, because for whatever reason even after having your number removed, existing group messages will not function properly. I believe it to be due to the way Apple stores the address in the group message (e.g. your Apple e-mail address rather than your phone number)



https://www.apple.com/contact/


Alright, I contacted Apple support and the guy seemed to know what I was talking about. After confirming the number was in fact mine he was able to remove the number from the iMessage system in a few minutes. Although the changes took a few hours to propogate through the system, everything seems to be going good now and I'm receiving messages from Apple devices once again.


Why I had to go through this trouble for messages sent to my phone number (not e-mail as some have suggested..) in the first place is still beyond me. Apple needs to sort this out as it is entirely an oversight on their end; transitioning between phones should not require reclaiming your own phone number.


If you hit road blocks (I did) telling you you don't qualify for free support, try all the options and you'll eventually hit one that will allow you to talk to a human being.


Best of luck,

Taylor

Sep 26, 2013 8:37 AM in response to pthickett

Have you turned off iMessage for your mobile number before inserting it to your Android phone? If you have not turned it off before using it on another mobile phone not iOS, then your number will still be detected as registered in iMessage.


Related support article: http://support.apple.com/kb/TS2755


Under "Additional Information":


If you plan on transferring your SIM card or phone number from an iPhone to a device that does not support iMessage, turn off iMessage in Settings > Messages first. If you do not, other iOS devices may continue to try to send a message using iMessage first, instead only using SMS or MMS.

Sep 26, 2013 12:18 PM in response to iZayk

Thanks for the heads up about the iMessage app!


I just finished with Apple Support, they suggested simply to do a password reset. This means that anyone texting me will get a failure, followed by a prompt to send as SMS.


Then they will just need to remove my contact from their address book and re-add me and it should be ok after that....

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Moved to Android - People still sending SMS as iMessage

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