Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Moved to Android - People still sending SMS as iMessage

So I recently moved to Android from iPhone - just wanted a change, I am not saying Android is better or anything so don't hurt me!


I still have an iPad and Macbook - not sure if they could be the cause of my issues here.


But basically, my contacts who use iPhones still send me texts as iMessages, even if they have the toggle switched to send as SMS when iMessage isn't available. I have got it to work on certain people's phones by asking them to turn iMessage off and back on and eventually it figures it out. But this obviously isn't ideal as I don't want to have to ask every one of my contacts with an iPhone to do this.


So I scoured the forums and found a few suggestions but none of which seems to have worked. Including changing my iCloud password, unauthorizing my iPhone online, etc etc. Also before I traded my iPhone the AT&T chap didn't ask me to log out of/turn off iMessage on the device, which I think may be the root cause of the problem.


I am hoping someone here can let me know a definitive way of getting my cell number removed from this iMessage database I keep reading about. I would be really grateful.


Thanks!

Posted on Sep 26, 2013 6:26 AM

Reply
Question marked as Best reply

Posted on Sep 26, 2013 11:31 AM

Whatever you do, do not let anyone convince you to install the iMessage App for Android now in google play. Numerous reports are now out that the app has several serious security flaws in it and I gather people are trying to get it removed from Google play if possible.


Just a heads up in case some Android users chimes in suggesting to try it.

53 replies

Dec 23, 2013 5:45 PM in response to Oracle Keith

Hey Keith,


I completely agree with you, it's an absolute joke. They're our phone numbers and their service should not try to replace the functions delegated to a phone number. If Apple wants to run an IM service, users should be identified by something that doesn't effectively hijack the functionality of every other service on a phone.


That being said, I've included my post earlier in this thread below that helped me sort this issue out. After contacting support, it might take some time for the changes to fully propogate. Changes were immediate for some of my contacts, but not for others.. It's sort of hit or miss, but eventually everything worked out. 😠


It's worth noting that your son might have to message friends to remove him from any group messages they might have had him in, because for whatever reason even after having your number removed, existing group messages will not function properly. I believe it to be due to the way Apple stores the address in the group message (e.g. your Apple e-mail address rather than your phone number)



https://www.apple.com/contact/


Alright, I contacted Apple support and the guy seemed to know what I was talking about. After confirming the number was in fact mine he was able to remove the number from the iMessage system in a few minutes. Although the changes took a few hours to propogate through the system, everything seems to be going good now and I'm receiving messages from Apple devices once again.


Why I had to go through this trouble for messages sent to my phone number (not e-mail as some have suggested..) in the first place is still beyond me. Apple needs to sort this out as it is entirely an oversight on their end; transitioning between phones should not require reclaiming your own phone number.


If you hit road blocks (I did) telling you you don't qualify for free support, try all the options and you'll eventually hit one that will allow you to talk to a human being.


Best of luck,

Taylor

Jan 27, 2014 12:52 PM in response to taylorveith

One of the reason that users may have suggested using the email is because the iMessaging works off your email and not necessarily a phone number. Also, for those that might have this issue you can try to turn off iMessage on other apple devices. Some people sync their devices to be able to receive text on their apple tablets. To prevent these issue go ahead and try to turn YOUR settings for iMesagging off. Let me know if this works. Also, regarding the phone number issue im quite certain that the number becomes linked once your phones apple id is set on that phone using that specific number. Its one of the reasons why you are able to recieve text messages from your phone on your apple tablet. For them to not access your number you may lose that fancy service the majority of apple fans enjoy. :-) Hope this was helpful.


Best Regards,

Rex

"TheMadComputerScientist"

Feb 14, 2014 7:13 AM in response to no1her0

YES THANK YOU!!


I've been dealing with this for weeks now and it has been SO frustrating. My iPhone bricked on me, so I couldn't go in and change the iMessage settings before I got my new droid phone and switched carriers. I unregistered the device from Apple, but it didn't do anything.


I've been tearing at my hair over this, but texting STOP to 48369 seems like it's finally done the trick! I could hug you SO HARD RIGHT NOW.

Apr 24, 2014 12:19 PM in response to WhoRyder1

I searched and tried every suggestion I could find on resolving this issue and never got it resolved. Funny thing is I ended up going back to the iPhone 4s so this problem no longer concerns me. I know this doesn't help you with your issue and I feel your pain. If you happen to get this resolved please do follow up with a post because I know a few other folks that went back to Android and are still having issues.


Good luck!


BTW - My humble opinion is that Apple is not motivitated to resolve this issue. Why should they :-(

Moved to Android - People still sending SMS as iMessage

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.