HT201318: iCloud storage upgrades and downgrades

Learn about iCloud storage upgrades and downgrades
thumper
Level 1 (0 points)

Q: My systems preferences say I have upgraded storage in iCloud, yet I keep receiving emails that imply that I have not. What gives?

It is both confusing and annoying...  Maureen McClure

iCloud backup storage, Mac OS X (10.7.5)

Posted on Sep 26, 2013 10:34 AM

by Roger Wilmut1,Solvedanswer
Roger Wilmut1 Roger Wilmut1
Level 9 (78,461 points)
iTunes
A:

OK, you need to check what the situation is if you weren't charged.

 

 

  1. Choose Apple () menu > System Preferences, then click the iCloud icon.
  2. Click the Manage button.
  3. Click Change Storage Plan.
  4. Click Downgrade Options.

If you have actually purchased an upgrade, that will have cancelled the free storage from the time you made the purchase, and it will expire a year later.

 

If you did not purchase an upgrade, then your free extra storage will show as if you had purchased it, and will expire on Sept 30th.

 

What date does it give here? -

 

plan.jpg

 

If it says 30 September 2013 you need to pay to retain the storage: click the Current Plan and the 'Done'.

 

 

 

Posted on Sep 26, 2013 11:01 AM

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thumper

Q: My systems preferences say I have upgraded storage in iCloud, yet I keep receiving emails that imply that I have not. What gives?

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  • Helpful answers

  • by QuickTimeKirk,

    QuickTimeKirk QuickTimeKirk Sep 26, 2013 10:40 AM in response to thumper
    Level 9 (53,267 points)
    Sep 26, 2013 10:40 AM in response to thumper

    Did you purchase additional storage at iCloud?

  • by Roger Wilmut1,

    Roger Wilmut1 Roger Wilmut1 Sep 26, 2013 10:43 AM in response to thumper
    Level 9 (78,461 points)
    iTunes
    Sep 26, 2013 10:43 AM in response to thumper

    If you purchased the additional storage it over-rode and cancelled the free storage you got as a result of having been a MobileMe subscriber. You are getting these automated emails because 'the right hand knoweth not what the left hand doeth' (Ecclesiastes 11:1) - just ignore them. They will stop in another week.

  • by thumper ,

    thumper thumper Sep 26, 2013 10:51 AM in response to Roger Wilmut1
    Level 1 (0 points)
    Sep 26, 2013 10:51 AM in response to Roger Wilmut1

    Thanks! My credit card was never charged. Will that kick in too at the end of the month?

  • by thumper ,

    thumper thumper Sep 26, 2013 10:52 AM in response to QuickTimeKirk
    Level 1 (0 points)
    Sep 26, 2013 10:52 AM in response to QuickTimeKirk

    Thanks.  Yes. I certainly went through the motions to upgrade to 40G but my credit card wasn't charged.

  • by Roger Wilmut1,Solvedanswer

    Roger Wilmut1 Roger Wilmut1 Sep 26, 2013 11:01 AM in response to thumper
    Level 9 (78,461 points)
    iTunes
    Sep 26, 2013 11:01 AM in response to thumper

    OK, you need to check what the situation is if you weren't charged.

     

     

    1. Choose Apple () menu > System Preferences, then click the iCloud icon.
    2. Click the Manage button.
    3. Click Change Storage Plan.
    4. Click Downgrade Options.

    If you have actually purchased an upgrade, that will have cancelled the free storage from the time you made the purchase, and it will expire a year later.

     

    If you did not purchase an upgrade, then your free extra storage will show as if you had purchased it, and will expire on Sept 30th.

     

    What date does it give here? -

     

    plan.jpg

     

    If it says 30 September 2013 you need to pay to retain the storage: click the Current Plan and the 'Done'.

     

     

     

  • by thumper ,

    thumper thumper Sep 26, 2013 7:52 PM in response to Roger Wilmut1
    Level 1 (0 points)
    Sep 26, 2013 7:52 PM in response to Roger Wilmut1

    Thank you thank you thank you!!!!!  I did as you suggested and I finally got a message that said my credit card will be charged on 9.30.13.  I really appreciate it.