itunessapp

Q: the itunes store is temporarily unavailable. please try again later

when i login itunes, error "the itunes store is temporarily unavailable. please try again later"

what happen ?

Posted on Sep 26, 2013 11:23 AM

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Q: the itunes store is temporarily unavailable. please try again later

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  • by clearsource,

    clearsource clearsource Oct 6, 2013 7:20 PM in response to itunessapp
    Level 1 (0 points)
    Oct 6, 2013 7:20 PM in response to itunessapp

    Here is for the Mac:

    - Quit iTunes

    - Go to Safari and open Safari preferences (in the Safari/Preferences menu)

    - Navigate to the privacy tab.

    - Choose to "Always" block cookies (you can change that back once the issue is solved)

    - Click "Details" below "Remove All Website Data"

    - Type apple.com in the search field

    - Select apple.com and click the remove button

    - Check that the apple.com line does not re-appear (it shouldn't, but if it ever does, quit and relaunch Safari and start over)

    - Quit Safari

    - Launch iTunes

    - Connect to your iTunes account

    - Smile :-)

     

    Here is for Windows 7 (must be similar for other Windows versions):

    - Quit iTunes (and Safari if you have it)

    - Openan Explorer window ("My Computer" for example)

    - Well hidden in the upper bar under "Organize" choose "Folder and search options"

    - In the "view" tab, make sure that "Show hidden files, folders and drives" is checked and click OK

    - Navigate to C:\Users\YourUserName\AppData\Roaming\Apple Computer\iTunes\Cookies  or YourUserName\AppData\Roaming\Apple Computer\iTunes\Cookies if that is easier

    - Delete everything in that folder

    - (I am not sure this is necessary) you might want to also trash items in the YourUserName\AppData\Roaming\Apple Computer\Cookies folder

    - Launch iTunes

    - Connect to your iTunes account

  • by Lucas_from_SA,

    Lucas_from_SA Lucas_from_SA Oct 9, 2013 9:24 AM in response to clearsource
    Level 1 (0 points)
    Oct 9, 2013 9:24 AM in response to clearsource

    Update on my previous post.

     

    iTunes showed I was logged in, displaying my Apple ID on the screen (left bar where it normally is) but I couldn't access my account, with the same error message coming up again!  (seriously this is total BS)

     

    I deleted EVERYTHING under

    C:\Users\YourUserName\AppData\Roaming\Apple Computer\iTunes

    or YourUserName\AppData\Roaming\Apple Computer\iTunes

     

    Some people have had success only deleting everything in the cookies folder

    C:\Users\YourUserName\AppData\Roaming\Apple Computer\iTunes\Cookies

     

    Thank you LadyBytes

  • by richyrichh,

    richyrichh richyrichh Oct 14, 2013 11:32 AM in response to itunessapp
    Level 1 (0 points)
    Oct 14, 2013 11:32 AM in response to itunessapp

    I have exactly the same problem on my imac and mbp.

    "We could not complete your App Store request.The App Store is temporarily unavailable. Please try again later"

     

    Not only me affected. friends also have same problem. no resolution from apple yet!!

  • by snaggletooth1955,

    snaggletooth1955 snaggletooth1955 Oct 14, 2013 12:56 PM in response to richyrichh
    Level 1 (0 points)
    Oct 14, 2013 12:56 PM in response to richyrichh

    I have this problem with Windows 8.Particularly when using iTunes Match.

  • by Annie Sargent,

    Annie Sargent Annie Sargent Nov 3, 2013 7:12 AM in response to itunessapp
    Level 1 (5 points)
    Nov 3, 2013 7:12 AM in response to itunessapp

    I was able to follow all the steps outlined, deleted the cookies, restarted iTunes, logged out and back in, I am still experiencing the same problem.

  • by marymnmac,

    marymnmac marymnmac Nov 9, 2013 10:20 AM in response to Annie Sargent
    Level 1 (0 points)
    Nov 9, 2013 10:20 AM in response to Annie Sargent

    I've had the same problems for the last three days.  I have latest version of itunes. I can access on my iPhone and my PC but not my macbook air.  I've tried suggestions but no success.

  • by Jerry5_Chang,

    Jerry5_Chang Jerry5_Chang Nov 10, 2013 4:32 AM in response to marymnmac
    Level 1 (0 points)
    Nov 10, 2013 4:32 AM in response to marymnmac

    me too, please solve this asap.

  • by richyrichh,

    richyrichh richyrichh Nov 13, 2013 10:05 AM in response to itunessapp
    Level 1 (0 points)
    Nov 13, 2013 10:05 AM in response to itunessapp

    This is the fix for app iTunes issue

    Close the app store. Make sure you have the Finder active. Hold down the "Option/Alt" key and click on the "Go" menu in the top menu bar, choose Library.

    Delete the preference file: com.apple.appstore.plist

    Delete the preference file: com.apple.storeagent.plist

    Restart the computer

    Launch app store

  • by fcgg,

    fcgg fcgg Nov 15, 2013 10:18 AM in response to clearsource
    Level 1 (0 points)
    Nov 15, 2013 10:18 AM in response to clearsource

    clearsource's solution worked for me on Mavericks. Thanks!!

  • by marymnmac,

    marymnmac marymnmac Nov 15, 2013 6:49 PM in response to richyrichh
    Level 1 (0 points)
    Nov 15, 2013 6:49 PM in response to richyrichh

    YES!  Thank you.  I was able to access my account in iTunes with the instructions provided. HOORAY! Appreciate your time.

  • by bundy23,

    bundy23 bundy23 Dec 9, 2013 6:45 AM in response to itunessapp
    Level 1 (0 points)
    Dec 9, 2013 6:45 AM in response to itunessapp

    clearsource saved the day for me too. Thanks mate.

  • by ellenvee,

    ellenvee ellenvee Oct 28, 2015 2:33 PM in response to itunessapp
    Level 1 (0 points)
    Oct 28, 2015 2:33 PM in response to itunessapp

    This has been so maddening for me as I've tried to access iTunes on Windows 10 computer. But I followed the exact advice from this support post below and now I can access my account info on iTunes. There was a conflict between Kaspersky Internet security (my firewall) and iTunes.

     

    iTunes background process and server host connections - Apple Support