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I can't send from my icloud email via Outlook 2011. Get Authentication error?

I can send from my iphone, ipad and on icloud.com, but not Outlook. Was working one day and not the next. I have tried changing my icloud password but to no avail, and have double checked my settings with Apple support and Microsoft Support. Receives just fine, but a few seconds after i hit send i get


5.7.8 Bad username or password (Authentication failed)..


Any advice greatly appreciated.

MacBook Pro with Retina display, OS X Mountain Lion (10.8.4), Outlook 2011 v14.3.7

Posted on Sep 26, 2013 12:04 PM

Reply
18 replies

Sep 26, 2013 3:32 PM in response to mr.bill

I'm having the same issue, and it, too, just started about an hour or an hour and half ago. I've double checked my settings, deleted, and re-added my iCloud account. I'm receiving email just fine. I can send from all my devices and from the iCloud website, but I can not, suddenly send from Outlook.


Any one else having same problem or have any suggestions?


Advice greatly appreciated!

Sep 26, 2013 3:37 PM in response to 10sgal

Just a quick update. I deleted and re-entered iCloud again. Received the same error message. When Outlook brought up the dialogue box asking me if I wanted to try to re-enter my password, I said, "Yes." I then removed the @me.com from my USERNAME and merely used the first part of my email address. This, miraculously, solved the problem. How bizarre!

Oct 2, 2013 4:05 AM in response to ninorcluap

I still have the same problem. I can receive, but not send mail. It has worked for years in my web based ERP system (Outlook settings), but suddenly not. I´ve tried everything and tend to get this error message:

---

SMTP client failed to establish a secure connection to "smtp.mail.me.com" (17.172.34.225) on port 587
Would you like to disable SSL/TLS encryption?
The handshake failed due to an unexpected packet format.
00mm-asmtp004.mac.com -- Server ESMTP (Oracle Communications Messaging Server 7u4-27.08(7.0.4.27.7) 64bit (built Aug 22 2013))4.4.2 Timeout while waiting for command.

---

Have tried to disable SSL/TLS. Does it have to be port 587? Can i try another port? Any other suggestions?

Oct 2, 2013 8:55 PM in response to ninorcluap

I have the same problem...


I have Outlook 2011 for Mac - I have validated the settings and up until yesterday could send and receive emails using my .mac account.


I can send using icloud and mail (I use Outlook for work purposes) and can send in outlook using my work accounts.


My settings

Incoming server - imap.mail.me.com

Use SSL to connect checked.


Outgoing server - smtp.mail.me.com - I also changed it to p06-smtp.mail.me.com

override default port checked (port 587)

use SSL to connect checked

authentication - Username and password.


I have rebuilt the database - no effect.


I have deleted the @me.com from the username.


I continue to get the error


"Mail could not be sent

The server for account "mac" returned the error. 5.7.8. Bad Username or password (Authentication failed..)" Your username/password or security settings may be incorrect. Would you like to try rentering your password"


I have validated my username and password and rentered them both.


I have emptied the outbox and retried but nothing works.


Thanks for the help.

Oct 10, 2013 9:01 PM in response to ninorcluap

You are a legend, You should get a Job with Apple and teach them how to fix issues, I have been trying for weeks to get this issue fixed and when you call the support centre they tell me it's a Microsoft issue, and when I call Microsoft they tell me it's an ICloud issue which has to do with Apple. Mate If I could shout you a beer right now i would do it with all my heart. Thanks again champ, you put a big smile to my face.

Cheers

I can't send from my icloud email via Outlook 2011. Get Authentication error?

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