0 Replies Latest reply: Sep 26, 2013 11:59 AM by SPH_Heart
SPH_Heart Level 1 Level 1

I have an iPad 2 that shows up in iTunes but not Configurator.


I've tried it in Recovery Mode, I've reset it to factory defaults, I had iTunes restore it to a previous backup...  no matter what, Configurator will not see this iPad. It never shows up in Prepare or Supervise.


As a side-note, I've been having major issues with iOS 7.  I'm on Configurator 1.4 and iOS 7.0.2.  This issue was happening with 7.0.0 and upgrading to 7.0.2 made no difference.


Is there a way to remove this iPad from the configurator database? I was using it previously but now it isn't seen. I thought maybe the iPad's name or serial is in limbo in the database or something.


Any help is appreciated.

iPad 2, iOS 7