HONEYBALL

i forget my sectory Q ..AND ALSO MY BRITHDAY !!!! HELP ME

iPhone 5

Posted on Sep 26, 2013 1:04 PM

Reply
1 reply

Sep 26, 2013 1:19 PM in response to honeyballziu

For your security questions, if you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you should see an option to send security question reset info to your rescue email address.


If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you won't get the reset option - you will need to contact iTunes Support / Apple to get the questions reset.


Contacting Apple about account security : http://support.apple.com/kb/HT5699


When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

HONEYBALL

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.