-
All replies
-
Helpful answers
-
-
Sep 26, 2013 6:26 PM in response to Linc Davisby Meetoo,Thanks, I'd found and read that already . But unfortunately I don't know anything about this stuf at all:
If you are using an AirPort base station, make sure your firmware is up-to-date (open AirPort Utility 6.0 or later).
Check your network for a multiple NAT setup and reconfigure your network as needed.
Make sure NAT-PMP or UPnP is enabled (if you are using an AirPort Extreme Gigabit Ethernet base station, click here for information about AirPort Extreme Gigabit Ethernet and NAT PMP).
Ensure TCP port 5354 and UDP ports 4500 and 5353 are open on your firewall. To learn more about ports used by Apple products, click here.
-
Sep 26, 2013 7:19 PM in response to Meetooby Linc Davis,If you have a specific question, I'll try to answer it. Otherwise I'm not sure what to tell you. If you're confused, one option is to make a "Genius" appointment at an Apple Store. It's a free service.
-
Sep 27, 2013 3:07 PM in response to Linc Davisby Meetoo,No, no specific question. I don't know enough to have a specific question. I don't know what's wrong, so don't know how to go about fixing it. That's why I posted here. Was trying to avoid paying the fee for Apple help, and going in to the genius bar is problematic since the issue is a) tied to my imac and b) occuring at home.
-
Sep 27, 2013 5:08 PM in response to Meetooby Linc Davis,I suggest you go as far as you can with the steps in the support article. If you get stuck, ask a question. AirPort Utility is an application in the folder /Applications/Utilities. Like almost all applications, it has built-in help.
-
Sep 27, 2013 6:07 PM in response to Linc Davisby Meetoo,I had gotten as far as this. I din't know how to check for this, what it means, or what I should do about it;
Check your network for a multiple NAT setup and reconfigure your network as needed.
-
Sep 27, 2013 6:18 PM in response to Meetooby Meetoo,I just got home and tried again, using my macbook air trying to use BTMM over my wifi network. When I open a window on the Air and see the iMac listed in devices in a Finder window, it tries to connect and then says 'connection failed'. THere are two buttons though, one that says screen sharing and the other that says Connect As. I tried clicking on Screen Share, and it worked! Works just fine. I don't know if this will work from outside my wifi network, but I guess I'll find out next week....