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Q: Back To My Mac?

I can't get it to work. I have it turned on on my macbook air, and on my iMac at home. Have file and screen sharing on. The imac shows up in my list of devices in the Finder window on my Macbook Air, but when I click on it, it just says 'connection failed'. I read up on it a bit, but haven't found any info on what could be wrong/what I need to do? thanks for any help!!!

Posted on Sep 26, 2013 2:45 PM

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Q: Back To My Mac?

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  • by Linc Davis,

    Linc Davis Linc Davis Sep 26, 2013 6:09 PM in response to Meetoo
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    Sep 26, 2013 6:09 PM in response to Meetoo
  • by Meetoo,

    Meetoo Meetoo Sep 26, 2013 6:26 PM in response to Linc Davis
    Level 1 (13 points)
    Desktops
    Sep 26, 2013 6:26 PM in response to Linc Davis

    Thanks, I'd found and read that already . But unfortunately  I don't  know anything about this stuf at all:

     

    If you are using an AirPort base station, make sure your firmware is up-to-date (open AirPort Utility 6.0 or later).

    Check your network for a multiple NAT setup and reconfigure your network as needed.

    Make sure NAT-PMP or UPnP is enabled (if you are using an AirPort Extreme Gigabit Ethernet base station, click here for information about AirPort Extreme Gigabit Ethernet and NAT PMP).

    Ensure TCP port 5354 and UDP ports 4500 and 5353 are open on your firewall. To learn more about ports used by Apple products, click here.

  • by Linc Davis,

    Linc Davis Linc Davis Sep 26, 2013 7:19 PM in response to Meetoo
    Level 10 (208,000 points)
    Applications
    Sep 26, 2013 7:19 PM in response to Meetoo

    If you have a specific question, I'll try to answer it. Otherwise I'm not sure what to tell you. If you're confused, one option is to make a "Genius" appointment at an Apple Store. It's a free service.

  • by Meetoo,

    Meetoo Meetoo Sep 27, 2013 3:07 PM in response to Linc Davis
    Level 1 (13 points)
    Desktops
    Sep 27, 2013 3:07 PM in response to Linc Davis

    No, no specific question. I don't know enough to have a specific question. I don't know what's wrong, so don't know how to go about fixing it. That's why I posted here. Was trying to avoid paying the fee for Apple help, and going in to the genius bar is problematic since the issue is a) tied to my imac and b) occuring at home.

  • by Linc Davis,

    Linc Davis Linc Davis Sep 27, 2013 5:08 PM in response to Meetoo
    Level 10 (208,000 points)
    Applications
    Sep 27, 2013 5:08 PM in response to Meetoo

    I suggest you go as far as you can with the steps in the support article. If you get stuck, ask a question. AirPort Utility is an application in the folder /Applications/Utilities. Like almost all applications, it has built-in help.

  • by Meetoo,

    Meetoo Meetoo Sep 27, 2013 6:07 PM in response to Linc Davis
    Level 1 (13 points)
    Desktops
    Sep 27, 2013 6:07 PM in response to Linc Davis

    I had gotten as far as this. I din't know how to check for this, what it means, or what I should do about it;

     

     

    Check your network for a multiple NAT setup and reconfigure your network as needed.

  • by Meetoo,

    Meetoo Meetoo Sep 27, 2013 6:18 PM in response to Meetoo
    Level 1 (13 points)
    Desktops
    Sep 27, 2013 6:18 PM in response to Meetoo

    I just got home and tried again, using my macbook air trying to use BTMM over my wifi network. When I open a window on the Air and see the iMac listed in devices in a Finder window, it tries to connect and then says 'connection failed'. THere are two buttons though, one that says screen sharing and the other that says Connect As. I tried clicking on Screen Share, and it worked! Works just fine. I don't know if this will work from outside my wifi network, but I guess I'll find out next week....