italiansoda

Q: 7.0.2 update broke iphone

I plugged my iPhone 4  into my computer to connect it to iTunes. It alerted me that I had an update to download (7.0.2). I did so, after restarting the device automatically, it failed to come back up. It is now stuck on the "Connect to iTunes" screen, the cable => iTunes icon. 

 

Connecting to iTunes doesnt even recgonize the device. It doesnt popup in iTunes at all for me to be able to select a restore option. Windows hears the device connect to the OS.

 

7.0.2 seems broke!

iPhone 4, iOS 7.0.2, Broken after 7.0.2 update

Posted on Sep 26, 2013 6:17 PM

Close

Q: 7.0.2 update broke iphone

  • All replies
  • Helpful answers

Previous Page 2 of 4 last Next
  • by Belo83,

    Belo83 Belo83 Sep 27, 2013 2:02 PM in response to italiansoda
    Level 1 (0 points)
    Sep 27, 2013 2:02 PM in response to italiansoda

    ***!?

     

    totally bricked my 5... so frustrated right now. Friday night and no phone

  • by Ele09,

    Ele09 Ele09 Sep 27, 2013 2:38 PM in response to Belo83
    Level 1 (0 points)
    Sep 27, 2013 2:38 PM in response to Belo83

    Me too!! Earliest appointment I can get at my local apple store is next thursday!  Taking the P***!!!

  • by carlosdanger2,

    carlosdanger2 carlosdanger2 Sep 27, 2013 3:07 PM in response to Frikkien
    Level 1 (0 points)
    Sep 27, 2013 3:07 PM in response to Frikkien

    Couple questions:

    • Is the phone screen black while in DFU mode?
    • How long should it take to restore once the ipsw file is selected? My itunes says "Preparing iPhone for restore..." but nothing else noticable is happening.  normal?

    Thanks, Mike

  • by Frikkien,

    Frikkien Frikkien Sep 27, 2013 4:20 PM in response to Ele09
    Level 1 (0 points)
    Sep 27, 2013 4:20 PM in response to Ele09

    The hosts file are located on a windows pc in the following directory

     

    C:\Windows\System32\drivers\etc

  • by Frikkien,

    Frikkien Frikkien Sep 27, 2013 4:23 PM in response to carlosdanger2
    Level 1 (0 points)
    Sep 27, 2013 4:23 PM in response to carlosdanger2

    Hi mike, Yeah this takes a while to restore

     

    Btw, if you do not have the correct ispw (iphone, ipad, ipod Firmware) go to the following link http://www.ipswdownloader.com/ and download the correct ispw file and follow my steps in my earlier post

     

    Regards,

  • by italiansoda,

    italiansoda italiansoda Sep 27, 2013 5:00 PM in response to italiansoda
    Level 1 (0 points)
    Sep 27, 2013 5:00 PM in response to italiansoda

    Here was my fix, from my original post.

     

    It was a really simple fix. Disable any anti-virus real time protection. I had Microsoft security essentials installed.

     

    1) go into MSE and find real-time protection.

    2) Turn it off.

    3) Run the restore from iTunes again. I reset the iPhone to its original state.

    4) Run the local backup, your most recent.

     

     

    And you should have a fixed iPhone :)

  • by Blondie03,

    Blondie03 Blondie03 Sep 27, 2013 8:28 PM in response to Frikkien
    Level 1 (0 points)
    Sep 27, 2013 8:28 PM in response to Frikkien

    HI trying to do the restore following your instructions, but i cannot do the step telling to erage the last to lines with the words apple in it, since i have nothing as in the file.

  • by alonradzi,

    alonradzi alonradzi Sep 27, 2013 9:22 PM in response to italiansoda
    Level 1 (0 points)
    Sep 27, 2013 9:22 PM in response to italiansoda

    I fixed mine... For me the only part missing was for my laptop to recognize the iPhone and hook it to iTunes. a couple of attempts (and probably being aletred to the when it tries to mount it and "wake" the phone up right before) did the trick. up and running again.

    The experience, however, was one that will drive me in the future to consider other alternatives to Appls... :-(

  • by Ele09,

    Ele09 Ele09 Sep 27, 2013 11:02 PM in response to Frikkien
    Level 1 (0 points)
    Sep 27, 2013 11:02 PM in response to Frikkien

    Hi thanks for the help so far. I've now found "hosts"  and am downloading the firmware to my laptop as mentioned in one of your posts last night.

     

    When I put my phone in DFU mode my screen doesn't remain black, as soon as I let go of the power button (after 10 seconds) I get the same connect to iTunes image. Is this me doing something wrong?  My phone is not vibrating when I connect to laptop but laptop tells me (iTunes) my phone is there. When I first tried this last night I kept getting a 3194 error message now its telling me that it can't detect the phone.

     

    I'm completely computer technically illiterate (despite being a well educated individual who can do most things on a pc) I blame baby brain I've got worse!!!

     

     

    Fingers crossed that when this firmware downloads it works.

  • by Ele09,

    Ele09 Ele09 Sep 27, 2013 11:34 PM in response to Frikkien
    Level 1 (0 points)
    Sep 27, 2013 11:34 PM in response to Frikkien

    Wahoo something is happening!

  • by acesinica,

    acesinica acesinica Sep 28, 2013 1:22 AM in response to alonradzi
    Level 2 (164 points)
    Sep 28, 2013 1:22 AM in response to alonradzi

    Sometimes a PC running Windows would not recognize a device on an usb for seemingly no reason. One moment before it was still recognized, then when you try to read the usb device a while later, it is no longer readable. You can see the progress in the Windows status bar, where it's trying to read the usb device and failing.

     

    My work around was to switch the usb device to another usb port. If the usb device still fails to be read after changing to all available usb ports, then a pc reboot will get the usb device readable again. Don't know why, but it works for me.

  • by Ele09,

    Ele09 Ele09 Sep 28, 2013 1:50 AM in response to acesinica
    Level 1 (0 points)
    Sep 28, 2013 1:50 AM in response to acesinica

    Thanks everyone I've managed to do it since downloading the firmware, as soon as I'd done that it did it straight away. Phew! It's bloody horrible though!!!!

  • by joebradley ,

    joebradley joebradley Sep 28, 2013 2:02 AM in response to Frikkien
    Level 1 (0 points)
    Sep 28, 2013 2:02 AM in response to Frikkien

    what do you have to do from there? ive found the host thing what next?? step by step please

  • by Martel1974,

    Martel1974 Martel1974 Sep 28, 2013 9:36 PM in response to joebradley
    Level 1 (0 points)
    Sep 28, 2013 9:36 PM in response to joebradley

    Here is a easier method for this problem.

    On my PC it acted like the device was detected but never showed in Itunes.

    I found this section that metions the USB driver. Go to http://support.apple.com/kb/TS1538

     

    Now it didnt show that Apple USB driver loaded but I did have "Apple iPhone" in "Portable Devices" in the device manager (Windows 8) I unplugged and watched it disappear. So I knew I needed the driver listed in the link above.

     

    Next I chose update driver on the Apple iPhone in device manager and pointed the USB driver listed in the link above.

    C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers

    (may differ on OSs)

    Then it added that driver and I heard it connect. You may end up with a device apple Iphone afterwards with a "!" on it if so just uninstall it and let it be redirected by scanning for hardware.

    It should then come up ok in Itunes.

     

    I like this fix better because no screwing with phone or reinstalling Itunes.

    Good Luck!

  • by Belo83,

    Belo83 Belo83 Sep 29, 2013 7:02 AM in response to italiansoda
    Level 1 (0 points)
    Sep 29, 2013 7:02 AM in response to italiansoda

    was able to fix my issue by downloading and restoring from another computer. Must have something to do with a corrupted update file

Previous Page 2 of 4 last Next