italiansoda

Q: 7.0.2 update broke iphone

I plugged my iPhone 4  into my computer to connect it to iTunes. It alerted me that I had an update to download (7.0.2). I did so, after restarting the device automatically, it failed to come back up. It is now stuck on the "Connect to iTunes" screen, the cable => iTunes icon. 

 

Connecting to iTunes doesnt even recgonize the device. It doesnt popup in iTunes at all for me to be able to select a restore option. Windows hears the device connect to the OS.

 

7.0.2 seems broke!

iPhone 4, iOS 7.0.2, Broken after 7.0.2 update

Posted on Sep 26, 2013 6:17 PM

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Q: 7.0.2 update broke iphone

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  • by TWild,

    TWild TWild Oct 7, 2013 6:52 AM in response to italiansoda
    Level 1 (0 points)
    Oct 7, 2013 6:52 AM in response to italiansoda

    This is the error I am getting from the tail of the iPhoneUpdater log:

     

     

    [06:46:10.1186] Failure Description:

    [06:46:10.1186] Depth:0 Error:AMRestorePerformRestoreModeRestoreWithError failed with error: 36

    [06:46:10.1186]    Depth:1 Error:The operation couldn’t be completed. (AMRestoreErrorDomain error 36 - Failed to handle message type StatusMsg)

    [06:46:10.1186]       Depth:2 Error:The operation couldn’t be completed. (AMRestoreErrorDomain error 36 - failed to format effaceable storage)

     

     

    I'm now wondering if it is a hardware issue with mine now

  • by baseboy,

    baseboy baseboy Oct 10, 2013 10:33 AM in response to italiansoda
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    Oct 10, 2013 10:33 AM in response to italiansoda

    To all! connect you phone to itunes! Then put your phone is DFU mode http://www.youtube.com/watch?v=ofpinyGlQ8I. After that will itunes see your as he is in recovery mode just folow the screen. when Itunes say dont disconnect your phone! Just disconnect and set your phone complete fresh and brand new with your own Apple ID.

     

    Worked with I-Phone 5s IOS 7.02 for me just done it

  • by Jon_1232,

    Jon_1232 Jon_1232 Oct 10, 2013 3:22 PM in response to italiansoda
    Level 1 (0 points)
    Oct 10, 2013 3:22 PM in response to italiansoda

    Same it has broken my iphone

  • by TWild,

    TWild TWild Oct 12, 2013 4:25 PM in response to baseboy
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    Oct 12, 2013 4:25 PM in response to baseboy

    Doesn't work in my case sadly

  • by npoku,

    npoku npoku Oct 28, 2013 8:29 PM in response to baseboy
    Level 1 (0 points)
    Oct 28, 2013 8:29 PM in response to baseboy

    THIS SOLVED MY PROBLEM

     

    Before I begin, let me tell you my scenerio.

     

    Device: iPhone 5, with broken home + power button...opps

    iOS: Initially had iOS 6, went to iOS 7 beta, and then I had to take my iphone to apple for a repair. The tech claimed they couldn't help me since I had the beta on my phone. So I had to downgrade to iOS 6. In the process

     

    I had previously tried EVERYTHINGGGGG on th web. From changing host file, downloading TinyUmbrella, redsn0w, to creating custom DFU restore files. This post was my last stop in the line of hope.

     

    What @baseboy said was exactly what I did and eventually my recovery loop (connect to iTunes) disappeared. But to recap. Here is what I did:

    1. Connect iPhone to iTunes
    2. I got the usual "your iphone is in recovery mode..." blah blah blah
    3. Hit restore and let iTunes restore go through it's process.
    4. ***IMPORTANT PART*** As soon as you see iTunes dialogue message saying your itunes is being restored and leave it plugged in. DO NOT LEAVE IT PLUGGED IN...Disconnect your iPhone immediately
    5. On your iPhone, the apple logo appears with the progress bar....TADAHHHHHH...You good to go! Enjoy.

     

    Thanks BaseBoy! 

  • by baseboy,

    baseboy baseboy Oct 29, 2013 8:37 AM in response to npoku
    Level 1 (0 points)
    Oct 29, 2013 8:37 AM in response to npoku

    Thx for the good writing of the steps! That was exactly what i did also

  • by pugeee,

    pugeee pugeee Nov 16, 2013 7:22 AM in response to tdj7
    Level 1 (0 points)
    Nov 16, 2013 7:22 AM in response to tdj7

    i was trying like what you said,

    but still same,

     

    waiting for a few hours and my iphone still stucks with recovery,

     

    please someone share another method if succses

  • by Ericworth,

    Ericworth Ericworth Nov 28, 2013 7:45 PM in response to italiansoda
    Level 1 (0 points)
    Nov 28, 2013 7:45 PM in response to italiansoda

    Had the same problem, crashed trying to update iphone 4 to 7.0.4. Lost everything on phone. I cannot restore phone to factory setting because iTunes crashes everytime I attempt to restore. Itunes fully upgraded nothing wrong with laptop. This is honestly ridiculous.

    15thousand views on this page means 15THOUSAND people have had this problem. Such an unreliable product.

  • by ios decipher,

    ios decipher ios decipher Nov 28, 2013 7:48 PM in response to Ericworth
    Level 4 (2,955 points)
    Nov 28, 2013 7:48 PM in response to Ericworth

    15,000 views does not mean that is how many people have had the issue. I myself have not had this issue and I'm viewing this thread.

     

    Have you tried restoring the iPhone on another computer or taken it to an Apple Store for evaluation?

  • by kombauh,

    kombauh kombauh Mar 21, 2014 3:00 AM in response to npoku
    Level 1 (0 points)
    Mar 21, 2014 3:00 AM in response to npoku

    Hello mate,

     

    could you please explain the exact moment when you are disconnecting the iPhone. Is it before "Restoring iPhone software" or before it starts "Restoring iPhone firmware"?

     

    Thanks

  • by msahed,

    msahed msahed Aug 4, 2014 2:14 PM in response to aidakh
    Level 1 (0 points)
    Aug 4, 2014 2:14 PM in response to aidakh

    Hi Aidakh, can u please tell have u solved ur problem of unknown error 9? What is the current status of that phone? if u did solve the problem can u please give a little brief because im having the same issue here with my iPhone 5, same logs as u got there and error 9. please reply me.

  • by Anissa123456,

    Anissa123456 Anissa123456 Aug 25, 2014 7:55 AM in response to italiansoda
    Level 1 (0 points)
    Aug 25, 2014 7:55 AM in response to italiansoda
    My iphone 4s is stuck in itunes screen.... my mom is crrying it to fix... will everything be deleted??? i hope everyting is guna be deleted 
  • by wegras,

    wegras wegras Aug 25, 2014 8:12 AM in response to Anissa123456
    Level 6 (15,194 points)
    Wireless
    Aug 25, 2014 8:12 AM in response to Anissa123456
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