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Q: iOS 7 can't find my air print printer where iOS 6 could. Is there a fix?

Air print worked with iOS 6 but not with iOS 7. Is there a fix?

iPad, iOS 7.0.2

Posted on Sep 26, 2013 7:38 PM

by techjunkie,Solvedanswer
techjunkie techjunkie
Level 1 (11 points)
A:

I also discovered it was not a print issue, but a network issue. Twice I had to go through the process of restart the router, "forget network," and "join network" before I could print.

Posted on Sep 30, 2013 9:41 AM

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Q: iOS 7 can't find my air print printer where iOS 6 could. Is there a fix?

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  • by Diavonex,

    Diavonex Diavonex Sep 26, 2013 7:39 PM in response to TRSheppard
    Level 9 (66,670 points)
    Sep 26, 2013 7:39 PM in response to TRSheppard

    Reboot iPad and/or router.

  • by TRSheppard,

    TRSheppard TRSheppard Sep 26, 2013 7:41 PM in response to Diavonex
    Level 1 (0 points)
    Sep 26, 2013 7:41 PM in response to Diavonex

    Did reboot. No good.

  • by Chief AT,

    Chief AT Chief AT Sep 27, 2013 7:56 AM in response to TRSheppard
    Level 1 (14 points)
    iCloud
    Sep 27, 2013 7:56 AM in response to TRSheppard

    With my iphone and IOS 6, the iphone located my printer immediately. With IOS 7, I have to try about six times before it reports that the printer is found.

  • by graesack,

    graesack graesack Sep 27, 2013 10:57 AM in response to TRSheppard
    Level 1 (0 points)
    Sep 27, 2013 10:57 AM in response to TRSheppard

    Similar odd situation. I can print on a new Canon MX922 with my iPad on IOS 6. My wife using IOS 7 on both phone and iPad can't. I can also print from my Sony PC on the same wifi network.

     

    Last evening my wife's IOS 7 devices recognized the printer and worked. This morning neither does. Yet the others still do.

     

    Huh?

  • by Flying Pelican,

    Flying Pelican Flying Pelican Sep 28, 2013 8:58 AM in response to graesack
    Level 1 (27 points)
    Sep 28, 2013 8:58 AM in response to graesack

    Same here.  All was working fine with Airprint on ios6, but can't find printers using ios 7.  Rebooted everything, and still not working.

  • by phynyx stryker,

    phynyx stryker phynyx stryker Sep 28, 2013 7:31 PM in response to TRSheppard
    Level 1 (0 points)
    Sep 28, 2013 7:31 PM in response to TRSheppard

    I am having the same problem with my Brother HL-3170CDW printer and my Ipad 2 with IOS 7.0.2  My airprint printer no longer is found within Airprint.  I updated my router, printers firmware and rebooted everything and same result.  I have to use the iprintscan app to print anything on the ipad anymore as i can manually setup the IP address of the printer, then the iprintscan app sees the printer but not the airprint within IOS 7.  This is limited within the App though.

  • by phynyx stryker,

    phynyx stryker phynyx stryker Sep 28, 2013 7:51 PM in response to phynyx stryker
    Level 1 (0 points)
    Sep 28, 2013 7:51 PM in response to phynyx stryker

    an update.

     

    After hours of troubleshooting, and after trolling the support site, I couldnt find a solution.   On a hunch, I deleted the home network from my IPAD and I also deleted my manual setting for my DNS.  Then rejoined my home network then the printer showed back up on the IPAD!  It prints wonderfully too.

  • by techjunkie,Solvedanswer

    techjunkie techjunkie Sep 30, 2013 9:41 AM in response to TRSheppard
    Level 1 (11 points)
    Sep 30, 2013 9:41 AM in response to TRSheppard

    I also discovered it was not a print issue, but a network issue. Twice I had to go through the process of restart the router, "forget network," and "join network" before I could print.

  • by Mpcornejo,

    Mpcornejo Mpcornejo Oct 13, 2013 7:42 AM in response to techjunkie
    Level 1 (0 points)
    Oct 13, 2013 7:42 AM in response to techjunkie

    Restarting the router. Do you mean your wireless hub? That's the only thing I haven't tried from this discussion yet.

  • by gypsy lady,

    gypsy lady gypsy lady Nov 6, 2013 8:11 AM in response to phynyx stryker
    Level 1 (0 points)
    Nov 6, 2013 8:11 AM in response to phynyx stryker

    I have a new iPad air which cannot find my airprint printer.  I have the latest printer firmware installed, I have cycled the power on the printer, the router and the iPad.  Both of the other computers (windows xp and vista) on the network work just fine so I am reasonably sure the network is ok. I tried your trick of forgetting and rejoining the network but that didn't work. Any other suggestions?

  • by hbritger,

    hbritger hbritger Nov 10, 2013 3:18 PM in response to techjunkie
    Level 1 (0 points)
    Nov 10, 2013 3:18 PM in response to techjunkie

    This answered my question!!  This also worked for me... Finally!  On my iPad 3 I deleted the home network and re -installed it but still didn't work.  I re-booted iPad and router and tried it again, forgetting the network, then joining again.  On my iPhone 5, forgetting the network and re-joining was all it took to find the air printer.

  • by cluedon,

    cluedon cluedon Nov 13, 2013 8:03 AM in response to Chief AT
    Level 1 (0 points)
    Nov 13, 2013 8:03 AM in response to Chief AT

    Same problem.     My wife's iphone is still on IOS6 & it works fine, my iphone on IOS7 can't find the printer.   Same network, same printer, IOS7 fails, IOS6 works.

  • by Diavonex,

    Diavonex Diavonex Nov 13, 2013 8:05 AM in response to cluedon
    Level 9 (66,670 points)
    Nov 13, 2013 8:05 AM in response to cluedon

    1. Turn the router, iPad and printer off.

     

     

    2. Turn on the router and then wait 30 seconds to let it complete its start-up process.

     

     

    3. Turn on printer and then wait 30 seconds to let it complete its start-up process.

     

     

    4. Turn on your iPad and test print.

  • by Rkdonna,

    Rkdonna Rkdonna Jan 6, 2014 7:50 PM in response to phynyx stryker
    Level 1 (0 points)
    Jan 6, 2014 7:50 PM in response to phynyx stryker

    Thanks!!! Worked for me too:)

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