Actually RTF encoding, and attachments are all formats which don't lend their way well for e-mail. There are so many different standards for e-mail formatting, it is a wonder that any e-mail programs are compatible with anyone else. At least in Mac OS X 10.4, you do have the option to use "Windows Friendly Attachments" when attaching via the attachment toolbar icon (which can be added by customizing the View menu -> Customize Toolbar). When you click on that toolbar icon, a dialog with the available files comes up with a checkbox to make the attachment Windows friendly. That should at least solve most of your attachment issues. As for RTF, HTML e-mails etc..., if you must send formatted information, it is better if you put it up on a website, and refer to the file's link on your e-mail than try to embed it in your e-mail. Simply ask for when the file has been received, and then take it off your website.