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Upgrade to OS 7, can't open pdf files in safari.

Since updating ipad to OS 7 I can't open any pdf links in safari, just get a blank page. It's working fine on my iphone which also has OS 7. Have tried everything but now totally perplexed, anyone got an answer?

iPad, iOS 7

Posted on Sep 27, 2013 1:53 PM

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5 replies

Sep 29, 2013 10:55 AM in response to music73

Hello ccrjon,


Thank you for providing so much detail about the issue you are experiencing with PDFs in Safari after upgrading to iOS 7.


The first thing I recommend is quitting and relaunching the applications on your iPad:

  1. Double-click the Home button.
  2. Swipe left or right until you have located the app you wish to close.
  3. Swipe the app up to close it.

You can find the full article here:

iOS: Force an app to close
http://support.apple.com/kb/ht5137


If you are still seeing the same issue after quitting and relaunching Safari, I recommend restarting your iPad and then resetting if it's still not working:

Restarting your device
  1. Press and hold the Sleep/Wake button for a few seconds until the red "slide to power off" slider appears, and then slide the slider.
  2. Press and hold the Sleep/Wake button until the Apple logo appears.

Note: Reset your device only if you are unable to restart it.


Resetting your device

Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears.


You can find the full article here:

iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting

http://support.apple.com/kb/ht1430


If the issue persists, the last thing I recommend is backing up and restoring your iPad:

iOS: How to back up and restore your content

http://support.apple.com/kb/HT1766


iTunes: Restoring iOS software

http://support.apple.com/kb/HT1414


Thank you for using Apple Support Communities.


Best,


Sheila M.

Oct 15, 2013 2:47 PM in response to CarlosC24

I had the same issue. My son was unable to open an online book from school which was basically a bunch of PDF files. I had website restrictions set on his ipad to disallow (what Apple thinks are) adult websites. Once I added the website to the approved list, everything worked fine.


It had nothing to do with other 'PDF apps' on the ipad or restarting the ipad.

Upgrade to OS 7, can't open pdf files in safari.

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