1 Reply Latest reply: Sep 27, 2013 11:04 PM by King_Penguin
5657butterfly Level 1 Level 1 (0 points)

How do I reset security questions as I forgot the answers


iPad, iOS 5.0.1
  • 1. Re: I can not get into account/ security questions need to be reset
    King_Penguin Level 10 Level 10 (95,200 points)

    If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you should see an option to send security question reset info to your rescue email address.

     

    If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you won't get the reset option - you will need to contact iTunes Support / Apple to get the questions reset.

     

    Contacting Apple about account security : http://support.apple.com/kb/HT5699

     

    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312